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Customer Service Administrative Assistant

Location:
New Haven, Connecticut, 06513, United States
Posted:
January 22, 2018

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Resume:

Janitza Rivera

** **** ******, *** *****

East Haven, CT 06513

203-***-****

ac342d@r.postjobfree.com

Bilingual Administrative Assistant/ Case Manager with over 5 years of professional experience working with clients and providing excellent customer service. Proficient working with vulnerable populations and providing direct client care. Currently working on a BS in Business Administration. Skilled in working with Microsoft Office, Outlook, and Excel. Seeking to utilize my proven skills to successfully fill any administrative/ management role at your organization.

PROFESSIONAL EXPERIENCE

CSHHC- Wellness Dept.

Administrative Assistant 04/2017-Present New Haven, CT

Responsible for all secretarial and office managerial functions

Arranges and schedules meetings and appointments for the department and compiles and coordinates data as required

Responsible for answering calls and inquiries relative to the departments functions.

Responds Accordingly and/or relays accurate messages

Responsible for collection and distribution of mail within the department as appropriate

Type’s correspondences such as memos, letters, reports, forms, original manuscripts, and dictation, etc.

Greets and assists staff and visitors. Maintains a respectable and professional attitude with coworkers, supervisors and patients at all times

Prepares agenda and minutes of meetings as required by the department manager

Oversees the maintenance and stock of general office supplies

Completes referrals, coordinates day to day schedules for providers

Coordinates and prepares third party billing and management of provider/facility credentialing

Attend meetings as assigned by the Director

Performs all other duties as assigned

The Connection Inc.

Case Manager I 02/2016-Present New Haven, CT

Implementation of individual care plans

work collaboratively with treatment providers

clinical and medical updates/ maintain client charts

Maintained confidentiality of client and accurately filed documents

Mental Health, Substance abuse and social role trainings

Provide staff support and direct client care

Implement psychosocial interventions

Supervise client behavior and activities

Reinforce pro-social interactions with clients

Manage client records and document incident reports, case notes, etc.

Arrange transportation for clients to scheduled community appointments

Answer multi-line telephone to screen, forward, and take messages

Facility maintenance/cleaning

tasks assigned by supervisor

The Connection Inc.

Client Service Aide 03/2015-02/2016 New Haven, CT

Provide staff support and direct client care

Implement psychosocial interventions

Supervise client behavior and activities

Reinforce pro-social interactions with clients

Manage client records and document incident reports, case notes, etc.

Arrange transportation for clients to scheduled community appointments

Answer multi-line telephone to screen, forward, and take messages

Facility maintenance/cleaning

Sherwin Williams

Third Key Management 9/2014 – 07/2015 New Haven, CT

Customer Service Representative 10/2013-9/2014 Ponce, PR

Supervised employees

Greeted customers upon arrival and provided customer service

Responded to incoming calls concerning order placement or status

Recommended products and services based on customer’s needs

Recorded customer interactions and transactions in the software system

Determined charges for services, requested, and collected payments/Price Quotes

Provided accurate work files and orders

Maintained confidentiality of client and accurately filed documents

Served as a liaison between the customers and the company

Prepared and completed bank deposit

Operated forklift

Opened and closed the store

EDUCATION

Universidad Interamericana 01/2011-12/2019 Ponce, PR

Business Administration (2 years course work) A.S credentials

SKILLS

Bilingual in Spanish and English

Proficient in Microsoft Word, Outlook, and Excel

Excellent written and verbal communication skills

CERTIFICATIONS/ TRAININGS

CPR certified 12/2015 New Haven, CT

American Red Cross

Trainings

Relias Training/DMHAS

Boundaries and Dual Relationships

Trauma Informed Care

Mental Health and addiction

Case Management Crisis Management

Cultural Diversity

HIPAA and Behavioral Health

NARCAN overdose prevention

De-escalation- DMHAS

Collaborate Safety Strategies

COMMUNITY SERVICE/Extra Curricular activities

Trauma Informed Care Committee 10/2015 New Haven, CT

The Connection Inc.

Volunteer / Food Server 11/2014 New Haven, CT

Seasonal Overflow for Men

Mentor / Student 2010 Spain, France, Portugal

People to People Student Ambassador



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