Customer Service Administrative Assistant
Resume:
Janitza Rivera
East Haven, CT 06513
***************@*****.***
Bilingual Administrative Assistant/ Case Manager with over 5 years of professional experience working with clients and providing excellent customer service. Proficient working with vulnerable populations and providing direct client care. Currently working on a BS in Business Administration. Skilled in working with Microsoft Office, Outlook, and Excel. Seeking to utilize my proven skills to successfully fill any administrative/ management role at your organization.
PROFESSIONAL EXPERIENCE
CSHHC- Wellness Dept.
Administrative Assistant 04/2017-Present New Haven, CT
Responsible for all secretarial and office managerial functions
Arranges and schedules meetings and appointments for the department and compiles and coordinates data as required
Responsible for answering calls and inquiries relative to the departments functions.
Responds Accordingly and/or relays accurate messages
Responsible for collection and distribution of mail within the department as appropriate
Type’s correspondences such as memos, letters, reports, forms, original manuscripts, and dictation, etc.
Greets and assists staff and visitors. Maintains a respectable and professional attitude with coworkers, supervisors and patients at all times
Prepares agenda and minutes of meetings as required by the department manager
Oversees the maintenance and stock of general office supplies
Completes referrals, coordinates day to day schedules for providers
Coordinates and prepares third party billing and management of provider/facility credentialing
Attend meetings as assigned by the Director
Performs all other duties as assigned
The Connection Inc.
Case Manager I 02/2016-Present New Haven, CT
Implementation of individual care plans
work collaboratively with treatment providers
clinical and medical updates/ maintain client charts
Maintained confidentiality of client and accurately filed documents
Mental Health, Substance abuse and social role trainings
Provide staff support and direct client care
Implement psychosocial interventions
Supervise client behavior and activities
Reinforce pro-social interactions with clients
Manage client records and document incident reports, case notes, etc.
Arrange transportation for clients to scheduled community appointments
Answer multi-line telephone to screen, forward, and take messages
Facility maintenance/cleaning
tasks assigned by supervisor
The Connection Inc.
Client Service Aide 03/2015-02/2016 New Haven, CT
Provide staff support and direct client care
Implement psychosocial interventions
Supervise client behavior and activities
Reinforce pro-social interactions with clients
Manage client records and document incident reports, case notes, etc.
Arrange transportation for clients to scheduled community appointments
Answer multi-line telephone to screen, forward, and take messages
Facility maintenance/cleaning
Sherwin Williams
Third Key Management 9/2014 – 07/2015 New Haven, CT
Customer Service Representative 10/2013-9/2014 Ponce, PR
Supervised employees
Greeted customers upon arrival and provided customer service
Responded to incoming calls concerning order placement or status
Recommended products and services based on customer’s needs
Recorded customer interactions and transactions in the software system
Determined charges for services, requested, and collected payments/Price Quotes
Provided accurate work files and orders
Maintained confidentiality of client and accurately filed documents
Served as a liaison between the customers and the company
Prepared and completed bank deposit
Operated forklift
Opened and closed the store
EDUCATION
Universidad Interamericana 01/2011-12/2019 Ponce, PR
Business Administration (2 years course work) A.S credentials
SKILLS
Bilingual in Spanish and English
Proficient in Microsoft Word, Outlook, and Excel
Excellent written and verbal communication skills
CERTIFICATIONS/ TRAININGS
CPR certified 12/2015 New Haven, CT
American Red Cross
Trainings
Relias Training/DMHAS
Boundaries and Dual Relationships
Trauma Informed Care
Mental Health and addiction
Case Management Crisis Management
Cultural Diversity
HIPAA and Behavioral Health
NARCAN overdose prevention
De-escalation- DMHAS
Collaborate Safety Strategies
COMMUNITY SERVICE/Extra Curricular activities
Trauma Informed Care Committee 10/2015 New Haven, CT
The Connection Inc.
Volunteer / Food Server 11/2014 New Haven, CT
Seasonal Overflow for Men
Mentor / Student 2010 Spain, France, Portugal
People to People Student Ambassador
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