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Customer Service Data Entry

Location:
Cartersville, Georgia, United States
Posted:
January 22, 2018

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ELIZABETH TOMER

(678) ***-****

ac341j@r.postjobfree.com

Cartersville, GA

Finance • Administrative Support • Customer Service

PROFILE

Proactive, versatile professional with 10+ years’ experience providing steadfast administrative support and customer service, seeking to transition into a position in Finance. Brilliantly flexible and capable of performing detail-oriented work with frequent interruptions. Confident communicator who is poised in interactions with individuals at all levels. Consistently praised for quality and timeliness of work, attention to detail, exemplary customer service delivery and team-player attitude.

EDUCATION

Kennesaw State University

BBA in Finance

Relevant Courses:

• Principles of Finance

• Business Statistics

• Information Systems Mgmt.

• Micro-/Macroeconomics

• Strategic Management

SKILLS

• Finance Principles/Terminology

• Administrative Support

• Customer Service

• Marketing/Sales

• Human Resources

• Process Improvement

• Confidential Record Keeping

• Word Processing/Data Entry

• Microsoft Office

WORK EXPERIENCE

BARTENDER October 2013 – Present

Jimmy Mac’s – Marietta, GA

• Offer top-notch service while greeting guests and taking drink orders

• Maintain inventory and ensure adequate amount of supplies

• Accurately process cash and card payment transactions

RENEWAL OPERATIONS ANALYST April 2016 – May 2017

Infor – Alpharetta, GA

• Provide processing, support and data maintenance for the Maintenance Renewal Process

• Govern daily operation of the Installations Database (IDB) which houses the Maintenance and Support product, current maintenance dates, pricing and all other data pertaining to renewal billing

• Handle the monthly renewal process for assigned group of Subscription Service Managers (SSM)

• Ensure that maintenance renewal data is updated accurately and that renewals are processed in a timely manner while maintaining the accuracy and integrity of the database, including data input and output, technology management, and end-user training and support

• Support MBM Team by assisting with updates and corrections to the IDB, ensuring that SSM is trained in proper use of renewals systems

• Develop and implement policies to guide data entry

• Ensure the database effectively captures customer and Maintenance Billing information and generates accurate financial and analytical reports and customer invoices

ADMINISTRATIVE ASSISTANT April 2011 – February 2012

Preferred Sales Associates – Cartersville, GA

• Provided quality administrative support to 6 executives

• Scheduled appointments, managed calendar, tracked shipping and receiving documents, and served as liaison for client relations

• Performed general clerical tasks, including filing and data entry

CUSTOMER EXPERIENCE MANAGER June 2009 – April 2010

The City Cellar and Loft – Cartersville, GA

• Oversaw all employee and customer service relations

• Created and adjusted staff schedules to support business needs

• Developed marketing initiatives through local media to attract new guests and increase customer loyalty

• Coordinated and managed private events



Contact this candidate