Customer Service Agent / administration assistant / import & export

Highlights

Fluent in English, Mandarin and Taiwanese. Fundamental Japanese.

10+ years of customer service and hospitality related experiences.

* ***** *********** ** *** vice president of Student Activity Division of Shih Chen University.

Exceptional oral/written communication, interpersonal and problem resolution skills. Thrive in both independent and collaborative work environments. Education

TESOL – 12/2012 (Certification)

St. George International College; Toronto ON. Canada

Business English - 12/2010 (Certification)

International House of Vancouver; Vancouver BC. Canada

Hospitality Management - 10/2008 (Diploma)

University of Central Florida; Orlando, FL. U.S.A.

Applied Foreign Languages - 06/2005 (Bachelor's Degree) Shih Chen University; Kaohsiung, Taiwan

Experience

China Airlines; Taoyuan International Airport; Taiwan 2014.08 – 2017.12 Customer Sale and Service Agent

- Check-in counter / VIP Lounge / Boarding gate

Cruise Holidays Of North York, Toronto, ON. Canada 2011.03 – 2013.08 Administration Assistant / Travel Consultant

- bookkeeping/ accounts receivable from suppliers/ sales followup with clients /maintaining marketing inventory

Timothy’s World Coffee INC.; North York, ON. Canada 2012.09 – 2013.08 Barista

Canada’s Wonderland; Vaughan, ON. Canada 2011.05 - 2012.09 Starbucks Barista / Cast Member.

Denny’s Restaurant; Vancouver B.C. Canada 2010.10 - 2010.12 Host

Fu Sheng Optical Industry Corp. Ltd; Taiwan 2008.12 - 2010.09 International Trading Sales

Walt Disney World; Orlando, FL, USA 2008.04 - 2008.10 Cast Member

Evergeneral Trading Corp.; Taiwan 2005.07 - 2008.04 International Trading Secretary

Reference

Available upon request.

WU YI-HSUAN (ANGELA)

A: 52 FOREST MANOR RD UNIT#415, NORTH YORK M2J 0E2, ONTARIO, CANADA C: 437-***-**** E: *************@*****.***

Certification

TOEIC (Score 885) – 10/2013

N3 Japanese Language Certified- 08/2014

TICO (Travel Counselors Exam)– 04/2013

Travel Industry Council Of Ontario, Canada

Food Handler Certificate - 09/2012

Ontario Ministry Of Health And Long-Term Care

Contact this candidate