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Customer Service Sales

Monroe, North Carolina, United States
January 19, 2018

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Waxhaw, NC 28173 Email:


RIVER GATE ELEMENTARY SCHOOL, Charlotte, NC Sept. 2009-Present

Teacher (Fifth Grade)

Instruct Fifth grade curriculum, designing and developing programs to meet the academic, intellectual, and social needs of students. Instruct Elementary Language Arts, Social Studies, Technology, Current Events and Character Education. Assess student performance through anecdotal records, student-teacher conferencing, peer evaluation, checklist, and student portfolios.

OAKHURST PAIDEIA ACADEMY, Charlotte, NC Sept. 2004-Aug.2009

Teacher (2nd, 3rd Grades)

Integrated technology into the learning process with computer lab assignments using self-paced programs such as Math Blaster/Reader Rabbit that develop students’ cognitive abilities and basic computer/keyboarding skills. Communicated with parents to acknowledge superior work and areas of concern through weekly newsletters, and encouraged parent-volunteer assistance throughout the year.

DILLARD’S DEPARTMENT STORE, Charlotte, NC Nov. 2003-Sept.2004

Manager-Chanel Cosmetics

Planned and organized Chanel’s cosmetics and fragrances events for the fiscal year.

Liaison between Chanel’s corporate office and Dillard’s.

Streamlined customers’ files by creating a database to efficiently track customers

Managed staff of three.

Designed and implemented promotional advertisement.

Increased sales by ten percent within six months.

GREENWICH PUBLIC SCHOOLS, Greenwich, CT Aug. 2001-June 2003

Teacher-2nd Grade Talented and Gifted

Taught students’ ways to develop analytical and interpretive skills in literature by using figurative language, persuasive writing, linguistic competency, and conceptual understanding of change.

STARWOOD HOTELS WORLDWIDE, White Plains, NY Feb. 2000-Aug. 2001


Designed and implemented computer systems, forms, and procedures to create consistency and efficiency.

Organized and coordinated training for Sheraton and Westin Hotels.

GRUPPO GFT (USA) CORP., Manhattan, NY June 1996-Feb. 2000


Trained newly hired employees from five companies: Calvin Klein, Armani, Joseph Aboud, Emanuel, and Valentino on the industries software in the areas of Sales, Merchandising, and Production.

Developed and implemented plan for training of employees.

Liaison between Sales and Computer Programmers.

ESCADA (USA), INC., Manhattan, NY Feb. 1993- June 1996

Customer Service Manager

Conducted continuous training of sales assistants on customer service procedures, organizational skills, problem solving techniques, computer systems and phone techniques for the Escada, Laurel, Crisca, NicJanik, and Apriori lines

Analyzed and identified profitability among various accounts such as Saks Fifth Ave., Neiman Marcus, and Nordstrom.

EDUCATION: Hunter College, B.A., Major-Elementary Education, Minor-Interpersonal Communications

TECHNOLOGY-Microsoft Word, Excel, and Power Point, Google Earth, Google Docs., Smart Board

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