Administration

Callum Winter

*** ***** ******, *******, **. M*S 2L5

Email:**************@*****.***

Telephone: 647-***-****

WORK HISTORY

Bar Supervisor, The Voodoo Bar, Lava & Ignite and Stereo nightclub, Edinburgh, UK

December 2007 - May 2011:

•Serving drinks to customers & cash handling.

•Key-holder responsibilities & training other staff.

•Stock Replenishment & placing orders with brewery.

•Changing barrels & cleaning to a high standard.

Administration Officer (taxation), HMRC, East Kilbride, UK

July 2011-September 2014:

•Answering complex customer & departmental queries using telephone & email.

•Maintaining large governmental databases.

•Collecting & processing variety of payment methods.

•Deputising in manager`s absence and ensuring team targets were met.

•Excelling in wide range of software packages in order to communicate sensitive. information internally and externally with excellent efficiency.

•Adhering to strict secrecy practices & civil service code and keeping up to date with relevant legislation.

Stock Assistant, Bensons Trading, Victoria, Australia

April 2015 - November 2016:

•Quick Stock rotation, heavy lifting, very long hours.

•Supervisor role in Perth, WA, involving organizing, training and supervising several members of staff.

•Use of warehouse equipment, high ladders, electric & manual pallet jacks, etc.

House Painter, Falconer Construction, Queenstown, New Zealand

January-July 2017:

•Painting new-build houses, ensuring high quality workmanship and adhering to health and safety procedures.

•Cleaning and maintaining equipment.

•Building different forms of scaffolding and assisting carpenters and landscapers where required.

NASP Team Beacon Administration Support, O2 (Telefonica), Glasgow, UK

October 2017-January 2018

•Creating change requests using Remedy system.

•Ensuring conformance to outage guidelines for planned cell work.

•Supporting suppliers to deliver quality change requests.

•Sharing knowledge with the NASP team and assist third parties with queries regarding outages.

•Supporting business requests for information and updates, using O2 tools.

SKILLS

Practical/Technical

•Well versed in use of a range of software packages, which can be exported for a number of roles – particularly the Microsoft office suite. Able to use formulas within excel, producing accurate results on pivot tables and therefor able to demonstrate, effectively, data against company targets.

•Picking/packing experience, keen eye for detail, excellent management of stock control.

•Well accustomed to long, hard labouring work in difficult working conditions including extreme weather.

•Full clean international manual drivers licence & experience driving variety of cars, trucks & minibuses.

Customer Service

•Dealt fairly and professionally with difficult customers, who in some cases were irate, to find a positive solution.

•Provided high standard of efficiency, service and care to customers

Strong leadership qualities

•Trained & supervised new staff in a number of roles.

•Captained high school football team in Scottish Cup.

EDUCATION

Queen Margaret University, Edinburgh, UK

Higher National Diploma

Subjects: Media, Marketing & Politics.

Claremont High School, East Kilbride, UK

Highers

Subjects: Drama, PE, Religious Moral & Philosophical Studies.

Strathaven Academy, Strathaven, UK

Highers

Subjects: English, Modern Studies.

Intermediate 2

Subjects: French, Computing.

Standard Grades

Subjects: English, Maths, French, Physics, Modern Studies, Computing, Music, Accounting & Finance.

INTERESTS

I enjoy travelling, playing/watching football and rugby, hiking, fishing, reading (mostly crime fiction) and listening to rock & roll music. I have in the past done voluntary charity work for Shelter UK and Loaves & Fishes and would like to do so again in the future. I am also currently enrolled in a French language course.

REFERENCES

Peter Reeve, UK NASP Team Manager, Telefónica U.K. Limited

Phone: +44-775*******

Email: ****.*****@**********.***

Debbie Hambly, Manager, Bensons Trading

Phone: +61-409******

Email: ******@**************.***.**

Samantha Alexander, Manager, HMRC

Email: ********.*********@****.***.***.**

Contact this candidate