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System Administrator

Colorado Springs, Colorado, United States
January 19, 2018

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*** ********* **, ******, ** *****


IT specialist with 10+ years of experience in software support, system administration, and hardware repair. Detail and goal oriented with a range of knowledge in Win Server, SharePoint, software and hardware troubleshooting, as well as certificates in various areas.


Project Management

System Backup and Recovery

User Training and Support

Technical/Software Support

System Administration

SharePoint 2013-O365


08/2014 – CURRENT

Systems/Sharepoint Administrator - Interbank1 / Gleneagle, CO

Maintained SharePoint (2013, O365) servers, farms, and related system updates/upgrades for backend. Assisted users with frontend troubleshooting and development of sites and pages. Which includes training users how to operate and utilize SharePoint.

Provided support for servers (Win 2008-2016), OS (Win 7-10). Including installation, repairs, upgrades, and migrating data (Zerto, ShareGate).

Senior support for programs including Banktel, Systemware, Autosig, LaserPro, FICS, MS products, and CRAWiz. Assisting with Exchange, VMWare, AD, SAN, GOOD, Blackberry, Win Server 2008-2016, GPO Deployment, and SCCM installs, repairs, and framework.

Maintained server, system, and user data backups and restores (Evault, DPM, Azure, VMWare), as well as email archiving (Enterprise Vault, Veritas).

09/2011 – 08/2014

Help Desk Technician – Interbank1 / Colorado Springs, CO

Provided support to company personnel. Handling help desk tickets for the organization which included a variety of OS (Win 7-10), AD, software (Autosig, Silverlake, StoreForward, MS Office, AS400, ARGO, Adobe, Java, Banktel, GOOD, Systemware, LaserPro, VMWare) or hardware related issues.

Deployed new hardware, software, and updates as needed or requested. Setting up ATMs, VOIP, Telephony, desktops/laptops, TVs/monitors, peripherals, and running cable.

03/2008 – 06/2011

IT Technician – S&L Communications / Jacksonville, NC

Responsible for managing the shop and one other employee. Repairing, refurbishing, building, upgrading, maintaining, and troubleshooting PCs, networks, and hardware/software, for in-store, residential and business customers who would bring their equipment in, or request service calls. Including Win 95-7, Win Server 2003-2008, Exchange, Symantec, Adobe, Java, Quicken, MS Office.

Structured contracts with businesses in the area for service. These contracts included installing network cables, setting up network equipment (Switches, routers, VPNs, VOIP), building/maintaining servers (Win Server 2003-2008), managing Exchange, managing security (Symantec), AD, GPO, data migration and backup (Ghost), insurance quotes, and weekly or monthly health checkups.

05/2007 – 01/2008

IT Technician – Independent Contractor / Eastern, NC

Performed data migrations (Carbonite, Acronis, Ghost), hardware upgrades, network upgrades, installations (Win Server 2003-2008), and de-installations of infrastructures.

Installed desktops, laptops, printers, and servers with data backups, and removed old hardware for contracted businesses.

08/2007 – 11/2007

IT Technician – OCBHS / Jacksonville, NC

Completed data entry (AS400, Helpstarr).

DoD formatted old HDD’s and appropriately disposed of old hardware per company policy.

Monitored helpdesk tickets, troubleshooting and repairing, networks, computers, printers, and scanners within the company, provided excellent customer service for employees, managed networks, servers (Server 2003), installed new hardware and software (MS Office, Symantec), monitored emails, and virus removal.

01/2007 – 06/2007

Computer Technician – BravoTech / Jacksonville, NC

Contracted with Dell to repair Dell warrantied computers and printers for customers.

Coordinated pick-ups and returns of hardware, scheduled travel times, and completed quotes and assessments.

Setup appointments for repairing hardware, file appropriate logs and records, with supervisory calls weekly.

01/2006 – 01/2007

Computer Technician – Computer Clinic / Jacksonville, NC

Responsible for repairing, refurbishing, building, upgrading, and troubleshooting computers, printers, hardware/software, accessories, and courteous customer service.

Removed virus', installed Motherboards, HDD's, RAM, CD -ROMs, various software programs, installed servers, broke down systems, ran CAT5 cable, monitored business' networks, data migration, designed posters/fliers/signs using graphics for customers.


2017 - CURRENT

Certification and Training / Zerto

Zerto 4.5, 5.0, 5.5

2017 - CURRENT

Certification and Training / EdX

SharePoint 2016, Win Server 2016, PowerShell, Inclusive Leadership, Spanish, MS Azure, MS O365, SQL, SCCM, VMWare

2016 - CURRENT

Certification and Training / Lynda

Sharepoint 2013-O365, Win Server 2013-2016, PowerShell, SQL, IT Security, MS Azure, SCCM, VMWare


Certification and Training / ASPE

Sharepoint 2013

2006 - 2009

Certification and Training / Coastal Carolina Community

Win Server 2003-2008, Exchange, Administration, Networking, Net+, A+, Security+, Dell Certified, PC and Network Troubleshooting; Installation, Configuration, Troubleshooting, Spanish


Mark Bye 913-***-****

Ray Goniea 719-***-****

Michael Riggs 719-***-****

Thomas Davis 910-***-****

Keith Morton 910-***-****

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