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Customer Service Data Entry

Location:
Salem, Oregon, United States
Posted:
January 19, 2018

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Christopher P Filipkowski

**** ***** ***** ** ** Salem, OR 97317

503-***-****

503-***-****

ac33ti@r.postjobfree.com

OBEJECTIVE: I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively

TECHNICAL PROFICIENCIES:

Software Applications: I-Work, Pages, Numbers, Key notes, Leopard, Snow Leopard, Lion, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Platforms / Operating Systems: Windows XP, Windows 7, Windows Vista, Windows 8 and 8.1, and Windows 10, MAC OS, IOS for Apple, IOS software for I-Phones, I-Pads, I-Max, Emerald, Einstein, RXclaim, PHS, Mercury, Dynamic’s, Marketo, Pivotal, Epic

EMPLOYMENT HISTORY:

May 2017-Present Salem Hospital - Associate

Maintains areas at established quality, or above, per departmental policies.

Performs assigned cycle cleaning and/or projects assigned by supervisor.

Demonstrates proper use of equipment at all times so as not to endanger other staff and visitors. Proper use includes cleaning and maintaining equipment. Demonstrates safe work practices.

Keeps supervisor informed of any deviations from scheduled routine.

Follows established cleaning procedures relating to Infection Control.

Responds to calls regarding assigned area in a timely manner.

Observes Standard Precautions. Uses appropriate personal protective equipment.

All areas of responsibility are stocked daily with paper goods, soap, chemicals, and reusable goods.

Displays knowledge of, and follows correct procedure for Bed-Tracking system

August 2016- January 2017 The Salvation Army Kroc Center - Associate

Gather financial information for consumers

Conduct bank deposits for Salvation Army income

Data entry and client charge input

Prepare spreadsheets and maintain financial information and files

Transfer receipts to DHQ

Assist in the preparation of various financial reports as assigned

Provide back- up coverage for Front/South desk as needed

Operate office machines such as computer, copier, fax machine, time clock and calculator

Collect fees, post payments, and create receipts collected by DHQ, Data Entry

January 2016-June 2016 Home Depot Salem, OR

Greet Customers, cash handling, help customer find items in the store, process customers’ orders in a timely manner.

Used UPC system for Checking out customers.

February 2015-May2015 Internship (ATI Metals), Salem, OR IT Help Desk

Build Master image for WINXP to Windows 7.

Performed hardware and software support and installation.

Performed troubleshooting of computer systems and related equipment

Performed software and mechanical upgrades. Knowledgeable in computer software, hardware and procedures.

Diagnosed application errors and network connectivity problems. Install various programs to the systems. Setup computers.

Used Daimware to remote login to fix and install software to computers.

July 2014-Jan 2015 Adecco (Tektronix), Beaverton, OR - Data Quality Specialist

Enter tickets in Mercury, solve ticket issues.

Data entry of merging documents.

Setup user profiles in Dynamics, security roles.

November 2013-Jan 2014 Aerotek(Catamaran), Tualatin, OR Customer Service Advisor, Related Skills: Support customers with online billing and account issues. Referred difficult issues to upper management while maintaining positive rapport with customer. Informed customers about issue progress

November 2012-May 2013 Diversified Consultants Incorporated, Tualatin, OR Senior Collector,

Related Skills: Support, Problem Solving/Out Bound Calls/Collecting Lost revenue for Telecommunications Companies/ Profit Maximization

May 2011-October 2012 Hertz- Tigard, OR

Supports achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and develops management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience.

Ensures a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.

Achieves individual sales goals and customer service goals.

Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).

Maximizes margin by up selling customers to higher-priced services and ancillary products

Protects company assets through enforcement of company policies

Provides support for the branch’s business plan by assisting the location manager with billing issues and processing payments.

Upholds company standards by ensuring car has no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.

Cleans and services site facilities to ensure professional appearance and positive customer service.

Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost.

Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.

May 2010 - Dec 2010 ACS - Apple Corp - Tigard, OR - Apple Advisor for Mac computers

Responded to telephone inquiries and complaints using standard scripts and procedures

Gathered information, researched/resolved inquiries and logs customer calls

Troubleshot and fixed issues concerning Mac computers and IPhone

Communicated appropriate options for resolution in a timely manner

Informed customers about services available and assesses customer needs

Provided functional guidance, training and assistance to lower level staff

Provided assistance, training and troubleshooting support to lower level staff

Scheduled work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems

Prepared standard reports to track workload, response time and quality of input

Assisted in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

Took 20-25 inbound calls per day

Aug 2009 - Mar 2010 T-Mobile - Salem, OR Customer Service Representative

Resolved a variety of customer inquiries, such as technical and billing questions for T-Mobile customers across the U.S

Solved problems independently and made decisions that were considered to be in the customer's best interest

Kept up to date with T-Mobile’s technology and translated this information into terms our customers could understand

Educated clients on their invoices and provided information on better rates to help lower their monthly service charges

Crossed trained to help assist with business and corporate accounts

Took 50-80 inbound calls per day

Mar 2004 - Mar 2009 Wachovia - Salem, OR Phone Banker

Provided great service and helped customers succeed financially by

offering our services and products

Resolved customer concerns over the phone

Offered products that met customers’ ongoing financial needs

Educated clients on their financial accounts

Cross trained to assist with business and corporate accounts

Sales - checking accounts, savings accounts, and other lines of credits that best fit the customer’s needs

Trained new employees and helped convert sites during mergers

Coached and prepared evaluations for my employees

Took 80-120 inbound calls per day

REFRENCES:

Tina Jennings

503-***-****

Howard Kunins

616-***-****

Connie Reeder

904-***-****

EDUCATION / CERTIFICATIONS:

Currently pursuing Bachelors of Science

Southern New Hampshire University

Bachelor of Arts in Political Science with Focus on Business and Government

UNIVERSITY OF NORTH FLORIDA, Jacksonville, FL Completion 2007

Associate Degree in Computer Science

FLORIDA COMMUNITY COLLEGE, Jacksonville, FL



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