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Project Manager Training

Durham, North Carolina, United States
January 19, 2018

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LaTanya Atkinson

Raleigh, NC 910-***-****


Clinical Project Manager

PLANET PHARMA -June 2016 to June 2017

Contribute to the development of the project delivery strategy for RFPs. Participate in bid defense preparations. Participates in bid defense presentations in partnership with Business Development and may lead the presentation for smaller, less complex, local studies.

● Understand project strategy and translate the agreed upon approach.

● Develops integrated study management plans with the core project team and/or sub-team.

● Accountable for the execution of clinical studies, or assigned portion of clinical studies, per Contract while optimizing speed, quality and cost of delivery and ensuring consistent use of study tools and training materials and compliance with standard processes, policies and procedures.

● Set objectives of the core project team and/or sub-team(s) according to agreed upon contract, strategy and approach, effectively communicate and assess performance.

● Collaborate with other functional groups within the company where necessary to support milestone achievement and to manage study issues and obstacles.

● Monitor progress against Contract and prepare/present project and/or sub-team information proactively to stakeholders internally and externally.

● Manage risk (positive and negative) and contingencies proactively and lead problem solving and resolution efforts.

● Achieve project quality by identifying quality risks and issues, responding to issues raised by project team and/or sub-team members and planning/implementing appropriate corrective and preventative action plans.

● Serve as primary project contact with Customer.

● Build the cross-functional project team and/or sub-team(s) and lead their efforts; responsible for managing cross-collaboration of the core team and for overall project delivery to support milestone achievement and to manage study issues and obstacles.

● Responsible for ensuring the financial success of the overall project and/or project sub-team.

● Forecast and identify opportunities to accelerate activities to bring revenue forward.

● Identify changes in scope and manage change control process as necessary.

● Identify lessons learned and implement best practices.

● Adopt corporate initiatives and changes and serve as a change advocate when necessary.

● Provide input to line managers of their project team members’ performance relative to project tasks.

Training Operations Manager

SYKES INC - June 2015 to April 2016

• Schedule all training classes at most times 100 students every month

• Supervise 11 trainers. Prepare all onboarding and need hire orientation and


• Partner with Information Technology, Marketing, Sales, Customer Care, Training, Field and Customer

Experience on project execution.

• Evaluate business unit decisions to ensure they are in the best interest of customer, agent and the company.

• Identify potential issues and proposed alternative solutions or escalate as necessary.

• Develop and maintain standard project documentation such as project plans, agendas, action items lists,

Business rules, process flows, test cases, etc.

• Prepare launch go/no go checklists, develop detailed business requirements with a cross-functional team,

Confirm technical requirements drafted by IT, and create contingency plans.

• Perform and coordinate user acceptance testing (UAT) with internal and external business partners.

• Facilitate meetings and provide accurate and timely updates to management and impacted cross-functional


• Conduct audits/focus-groups within call centers and provide best practice recommendations for system

alignment and/or process improvements.

• Analyze workflow bottlenecks and streamline processes through establishing policies and procedures and

system enhancements, as needed.

• Manage issue and resolution for project related defects.

• Forecast budget expenditures; create and update spreadsheets and databases for budget.

• Forecast timelines and implement changes to achieve training completion

Project Implementation Manager

NC DHHS March 2008 to June 2015

Manage the workforce of 200+ training implementation team members across the state of North Carolina,

for positions that include technical support associates, trainers, and content developers.

• Interview/ hire staff members, conduct new employee orientations, manage all facets of scheduling, approve

timesheets and travel reimbursements, and coordinate all weekly/ monthly/ yearly staff assignments to meet

the needs of the project.

• Communicate with internal and external clients regarding the status of various training activities and work

with stakeholders to ensure departmental efforts are aligned with organizational goals.

• Responsible for training activities, which includes development of all training materials including Computer

Based Training (CBT) training content and e-Learning modules as well as the planning and delivery of training.

• Oversee all virtual training sessions and make necessary changes to increase an effective learning


• Spearhead the efforts of the training development team to ensure the creation of effective user training e-

Learning modules and activities based on information analysis gained from user readiness evaluations and

software product use requirements.

• Manage onsite training based on the options for training delivery (classroom training, webinars or web-based

training) to ensure maximum success of learning activities.

• Coordination of the team of trainers who are responsible for training delivery to ensure that instructors have

a thorough understanding of content and the training audience, and that they use appropriate and effective

teaching methods to provide a successful learning environment.

• Coach employees on various training delivery skills and ideas on how to increase their training success rate.

• Track training needs to accommodate policy changes and additional.

• Subject matter expert for FNS and Medicaid policy and procedures.

Associate Project Manager/ Senior Clinical Trials Associate

Lonza Pharmaceuticals. Inc. June 2001 to March 2008

Assisted the Project Manager in preparing the necessary study tools and study plans to streamline the study processes.

● Monitored study process to ensure team members adhere to protocol, SOPs, GCP/ICH Guidelines, applicable regulatory requirements, and other documentation requirements.

● Functional lead responsible for managing study vendors.

● Responsible for team training tracker to ensure team members are 100% compliance on all project-specific training.

● Trained and mentored new Project Coordinators and Senior Project Coordinators on operational and study processes.

● Provided metrics and study data to properly recognize revenue for the project.

● Prepared key reports and status updates on progress of the study for Project Manager and customer review.

● Provide support and timely follow-up for audit and quality assurance activities (internal and external).

● Develop and provide key study updates to all site staff, project team members, and customer via mass communication.

● Manage system access and support for the project team.

● Maintain, process, and ensure project trial master files are accurate and complete.

● Update study metrics, key milestones and serve as a resource for the clinical trial management system.

● Troubleshoot, advise, and follow-up on study progress with site staff, vendors, and the client.

● Provide training to the team members on project specific tasks.

● Update clinical management system information pertaining to the study and serve as eClinical resource team members.

● Review and obtain data changes via query with site personnel and lead team members in reviewing data listings and queries.

Outreach Services Operations Manager

NJ DHHS - Paterson, NJ - March 1994 to June 2001

• Create and implement a city and business outreach plan, including supervising activities and services

provided by DHHS and Contractor ancillary community relations teams.

• Organize, attend and present at business, community, and neighborhood group meetings regarding the

project, its impacts and intended mitigations.

• Develop public education and information materials, presentations and displays -including newsletters, social

media/new media outreach and website content.

• Identify resources in the city to partner with DHHS and assess their needs to collaboratively attain successful

and productive partnerships.

• Oversee and implement public events, meetings, open house information sessions, etc. to insure our

partnerships are always evolving to serve the city efficiently.

• Organize and participate at community outreach activities to educate about all services, activities and projects

current and upcoming.

• Research and attain funding to assist with programs while creating relationships that foster growth for the

city and DHHS services.

• Develop guidelines, objectives and create an implementation program to complete projects.

• Create databases to track completion and success of ongoing projects.

• Coordinate facility usage, create and maintain schedules for essential and non-essential employees.

• Monitor accessibility of services and streamline protocols for lengthy processes to acquire services.


Cardiovascular, Critical Care, Infectious Disease, General Medicine, Oncology, Vaccines, Internal Medicine, and Respiratory


Phase II Number of studies: 5

Phase III Number of studies: 12

Phase IV Number of studies: 2


• Sharepoint, Excel, MS Word, Advanced User MS Project, Advanced User MS Excel, MS Office, Outlook, MS Publisher, HTML, CMS, Email,Linux, Java, Oracle, Spreadsheet, Lotus, Explorer, Messenger, PeopleSoft, Oracle, LAN/WAN Administration,

CRM, Mavenlink, Insight, BQE, SAP, Advanced user PowerPoint, Advanced Pivot Tables, RAVE, Remedy, Heat

PROFESSIONAL REFERENCES : Available upon request

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