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Customer Service Management

Darlington, Pennsylvania, 16115, United States
January 19, 2018

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Brandon J. May

*** ******* **** (724) ***-****

Darlington, PA 16115


Dedicated and experienced Manager and Designer with 20 years of experience. Provides excellent service and ongoing profitable client relationships and milestone driven. Focused on continuous improvement for increased productivity.



Lead staff by communicating job expectations; monitoring and appraising job performance; reviewing compensation actions; and providing coaching and training.

Monitored labor costs to ensure billable hours were within the contract specifications for projects.

Schedule project Engineering/Drafting resources.

Track Engineering/Drafting hours and report variances.

Assured that the organization is productive and responsive to the needs of internal and external customers by facilitating design planning between project managers, engineers and drafting resources.

Saved Division 15% on internal Labor costs by developing Internal Document Control System using SharePoint Software to provide customer/vendor portholes for project execution and document control.

Developed and maintained processes/standards to create efficiency of typical designs.

Developed 12 chapters of Training for Site Managers and Site Supervisors to correspond with divisional Quality Management System.

Acted as part of Quality Management team to ensure that the organization's Quality Management System and process procedures conforms to customer, internal, ISO, OSHA and regulatory/legal requirements.

Identified staffing needs and participated in staffing selection process.

Directed the daily activities and staff schedules for up to 24 drafting and assigned engineering personnel to designated projects.

Certificate of Achievement for Supervising and Managing People 2001

Certificate of Achievement for Fundamentals of Earned Value Management 2010

Certificate of Continuing Education For Assertiveness Skills for Managers & Supervisors 2004

Certificate of Achievement for Basic Supervision Skills 2001

Certificate of Merit for Management Skills for New Supervisor 2001

Remote Project Team Management

Site Management

Vender Management

Quality Management

Strategic Planning

Budget/Cost Management

Document Control Management

Design and Drafting

Provided support and oversight of drawings and documents prepared by drafting personnel to the SSD Engineering, Projects, Quality Assurance and Sales groups.

Oversaw the checking of all drawings/Documents prepared by all drafting personnel.

Followed NEC, OSHA, MIL and ANSI standards to ensure all federal codes and regulations were met.

Certificate of completion Understanding Power Systems Design & Operations 2002

Certificate of Training for Electrical Safety Awareness 2004

Gas insulated Substation Design 115kV thru 550kV

Substation System development breaker and half, ring bus and single schemes

Arrangements, Layouts, Elevations, and Details

One Line and Gas Schematics

Steel Building Plans

Conduit Design and Layout

Cable Tray Design and Layout

Grounding Design and Layout

Power Electronics Layout

Bill of Material Development

Jigs and Fixtures

Equipment Layout

CAD Protocol Management

Brandon J. May

264 Louthan Road (724) ***-****

Darlington, PA 16115

SKILLS ( continued)

Customer Service/Sales

Prepared and submitted proposals and submittals to customers using specific proposal programs to mark up and combine files for distribution.

Estimate Engineering/Drafting hours for proposals and orders.

Managed approximately 12-15 projects per year with an average of $150M in revenue annually.

Maintained customer relationships through Engineering and Sales channels to minimize risk during project life cycle.

Traveled to customer sites to provided product support as required.

Oversaw ISnetWorld bid quality software ensuring company procedures adhered to all quality procedures of external customers and OSHA reporting requirements.

Negotiated project milestones with vendors, customer and internal and external contractors to realize project goals.

Certificate of Recognition for outstanding contributions as a volunteer 2009-2016

Computer Programs/Technology

Manufacturing Resource Planning (MRP)


ACAD 2016

Time Star



Microsoft Office Suite


Cummins, Inc. (Pride Staff) Butler, PA 12/2016 – 02/2017

~ Proposal/Submittal Engineer - Contract

Mitsubishi Electric Power Products, Inc. Warrendale, PA 12/1997 – 09/2016

~ Designer/Section Manager ~ Engineering Technician/ Drafter


Duquesne Light Arsenal Substation

BC Hydro Mica Dam Substation

Southern California Edison Sarrano Substation

NStar Scotia Street Substation

Dominion Virginia Power Brambelton Substation


Point Park University Pittsburgh, PA

~ Master’s Degree in Business Administration 2006

~ Bachelor’s Degree in Science Business – Cum Laude 2003

Pittsburgh Technical Institute Pittsburgh, PA 1993

~ Associate’s Degree in Computer Graphics/Mechanical CAD Drafting and Design

Beaver County Area Vocational Technical 1991

~ Mechanical CAD Drafting

Blackhawk High School Beaver Falls, PA 1991

~ Diploma

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