Customer Service Representative

BRENDA J. PURNELL

**** ******** ******

Orlando, Florida 32805

Phone: 407-***-****

**************@*****.***

OBJECTIVE: To secure a position with a well-established organization with a stable

environment that will lead to a lasting relationship.

SUMMARY OF SKILLS: Computer literate, excellent communication skills, exceptional

listener, and innovator problem solver; Demonstrated expertise in customer service, telephone

support, scheduling, building rapport, reporting, detail oriented, and great people skills.

EMPLOYMENT HISTORY

AARP Foundation Senior Employment

Customer Service, Greet Clients, Make spreadsheets, Keep papers in the fax machine, Make fax

For the customers, Maintain employee attendance, Monitor telephones and Resource room.

Century Event & Staffing: January 2013- Present

Customer Service Representative

Provided Customer Support for the Convention and Tradeshow Industry at the Orange County

Convention Center.

Connextions: September 2007 - June 2008

Pharmacy Help Desk

Assist Pharmacist processing claims online, verified insurance authorizations, data entry and

customer service duties in a call center environment.

Universal Childcare: August 2006 - August 2007

Preschool Teacher

Teach children how to read

play games, monitor and observe their interactions with other children, introduced letter

recognition, phonics, numbers and computers using The Star fall website.

Americall Group: December 2004 - May 2006

Customer Service Representative

Sold identity theft insurance to American Express cardholders, developed a top sales script .

Persuaded potential customers to purchase the product in a call center environment.

EDUCATION

University of South Florida August

English Education - Bachelor of Arts

Speech Communication

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