Sign in

Administrative Assistant Customer Service

Philadelphia, Pennsylvania, United States
January 19, 2018

Contact this candidate

Marie Antoinette D’Amore

**** ****** ****** ****** – Apt G105, Philadelphia, PA 19130

Cell: 215-***-**** Email:


Administrative/Personal Assistant •Sales and Banking •Project/Office and Calendar Management

Manage high-level conference calls and special events •Travel Arrangements •Excellent work ethic

Customer service-oriented •Excellent planner and coordinator •Works well under pressure •Invoice processing

Accurate, organized and detailed •Excellent communication skills •Problem solving skills


Office Coordinator, 08/2017 to 11/2017 (temporary position)

Land Services USA – Philadelphia, PA

Greeted and announced all guests and clients promptly. Provided support and assistance to the closing team.

Maintained daily conference room closing schedules – emailed room schedule end of each business day to closers.

Answered and directed incoming calls to the appropriate person(s). Managed copier/printer/fax service requests.

Ordered and distributed general office supplies – maintained supply inventories.

Received and delivered all US Mail, UPS, overnight packages and hand deliveries, posted and prepared outgoing mail and UPS packages before end of each business day.

Worked closely with building management for security, custodial needs, maintenance work orders and follow-up, - uphold all safety and environmental standards.

Ensured reception area and conference rooms were always neat, clean, welcoming and presentable to clients – provided refreshments and hospitality products in conference rooms for guests. (prior to guests’ arrival)

Broker Administrative Assistant, 10/2016 to 1/2017

Colliers International – Philadelphia, PA

Provided support to the Vice President of Strategic Initiatives.

Additional support to four Brokers in the Office Division / Philadelphia Office.

Scheduling, calendar management and travel arrangements for Vice President.

Maintained all files and projects for Vice President.

Prepared bi-monthly sales meeting as well as weekly, monthly and quarterly reports and distributed throughout five (5) offices.

Prepared the monthly and quarterly reviews of each broker from ALL five (5) offices.

Responsible for entering all property information into the Colliers Hub for public viewing.

Transposing all VM messages on broker’s phone, log and forward to each broker.

Touring materials – tour books.

Coordinated domestic and international travel arrangements, including booking airfare, hotels and transportation.

Answered and managed incoming calls.

Opened and properly distributed incoming mail for my team and office management.

Coordinated and scheduled business and social events.

Calendar management for entire team and miscellaneous projects for brokers.

Office Manager, 4/2014 to 10/2016

Cushman & Wakefield, Shops at Liberty Place – Philadelphia, PA

Maintained original leases and renewals for the management office.

Verified and handled tenant and merchant complaints promptly and appropriately.

Prepared proposals and bids for building services, and maintained electronic files for two offices.

Communicated effectively with owner/landlord. Tenants/merchants and on-site associates.

Followed up on delinquent tenants/merchants and coordinated collection procedures.

Scheduled and approved contractors and vendors for maintenance issues.

Ordered and distributed office supplies while adhering to a fixed office budget.

Created detailed expense reports and request for General Property Manager.

Directed guests and routed deliveries and courier services.

Opened and properly distributed all incoming mail.

Greeted numerous visitors, including VIP’s, vendors and interview candidates.

Maintained a clean reception area, including lounge and conference rooms.

Coordinated board, committee meetings and staff meetings including schedules and the preparation of information to be distributed.

Office Manager, 3/2009 to 1/2014

Code Red Fire & Water Restoration – Glassboro, NJ

Oversaw daily office operations for a staff of 20 employees totaled.

Maintained all inventory and office supply purchases.

Supported CEO/CFO through personal document management, calendar management and collateral preparation for meetings.

Composed and drafted all correspondence and reports for managers.

Prepared and distributed payroll for a staff of 20.

Verified and created claim numbers by communicating with various insurance companies.

Processed accounts receivable and accounts payable.

Solved unresolved client issues.

Investigated and resolved client inquiries and complaints in an empathetic manner.

Developed and enforced company policy and procedures related to all phases of human resources activity.

Executive Administrative Assistant, 5/2008 to 3/2009

Asher & Company - Philadelphia, PA

Processed travel expenses and reimbursements, submitting detailed expense reports.

Located and attached appropriate files to incoming correspondence requiring replies.

Reconciled and process expense reports for three Managing Partners and one Senior Manager as well as calendar management for each.

Planned and coordinated logistics and materials for board meetings, committee meetings, monthly reviews and staff events.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Prepared itineraries for meetings and minutes from meetings to be distributed to Managing Partners and Directors throughout the company.

Created and assisted in the development of marketing materials, including PowerPoint presentations.

Executive Administrative Assistant, 5/2001 to 5/2007

Commerce Bank (TD Bank) – Philadelphia, PA

Managed executive calendars and coordinated weekly project team meetings.

Coordinated a weekly loan review meeting which included Philadelphia, Bucks, Montgomery and Delaware County Regional and Senior Credit Loan Officers.

Created expense reports, and processed travel expenses and reimbursements.

Calendar management for three Executive Senior Credit Commercial Loan Officers and also provided support to two additional Loan Officers in the Commercial Leasing Department.

Ordered and distributed office supplies as well as the maintenance of office equipment.

Answered and managed incoming and outgoing calls while recording accurate messages, via email or telephone.

Distribution of all incoming mail for the team.


Community College of Philadelphia - Current 2017 Saint Maria Goretti High School 1980- Philadelphia, PA


●Customer service-oriented ●Excellent planner and coordinator ●Works well under pressure

●Accurate and detailed ●Excellent communication skills ●Invoice processing ●Problem solving skills ●Calendar management

Sales info provided if interested

Contact this candidate