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Customer Service Manager

Largo, Florida, United States
January 19, 2018

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Jeannie Langham

*** ****** ** **, *** ****, Largo FL 33370

(H) 772-***-**** (C)425-***-****

Manager with experience in retail, property management and operations.

Successful in startup retail, surpassing performance goals and receiving company awards.

Excels in interpersonal, customer service and sales skills.

Skilled in personnel Management.

Office/Administrative Management

Retail Store Operations



Customer Service

Advance Management, Everett, WA

Storage property management company

Property Manager American Mini Storage, Redmond, WA 09/2011-10/2017

Responsible for daily operations including customer tours, and processing new tenants using QuikStor Software, vacating tenants, marketing, receivables, collections, customer service, sales and daily maintenance.

Achieved 19 record income months and increased revenue by $407, 852.00.

Raised stores gross revenue by 10.37% annual average, beating projecting goals of 7%.

Awarded highest retail sales 4 years consecutively. Presented with plaques for most record income months every year, first out of 22 stores.

Providing superior customer service, took tenant occupancy from 75% percent to 98% percent.

Consistently remained under 2% total outstanding collections.

Holiday Retirement, Lake Oswego, OR

National chain of retirement communities

Community Manager, Bedford Community, Vancouver, WA 1/2010- 7/2011

Grew and maintained a high level of tenant occupancy by providing a high level quality of life.

Consistently remained under monthly budgets in order to increase community profit.

Implement and executed all marketing programs including community outreach programs.

Managed all day to day operations, including managing existing staff, hiring, training, and supervising all departments including housekeeping, maintenance, and food service.

News America Marketing, Seattle, WA

Big-box retail support program within grocery and drug retailer

Area Manager 10/2007-12/2009

Area Manager for in store representatives inside 200 plus grocery and drug stores within the Seattle area.

Managed execution of all in store programs and oversaw special projects for Washington State.

Hired, trained and motivated all new employees.

Payroll verification and input for regions employees.

Langham’s Fashion Footwear LTD., Royal Tunbridge Wells, England

High fashion shoe retail startup

Company Managing Director 6/2006-7/2007

Developed business plan and secured business loan.

AR/AP and Payroll Systems Manager.

Directed inventory control and purchasing.

Hired, motivated and trained store personnel.

Retail Program Managers, Inc. Orange, CA.

Big-box retail support program within Home Depot stores

Senior District Manager Pacific Northwest 9/2004- 3/2006

Senior District Manager for District Managers and vendor employees within lumber, mill works and garden departments.

Hired, trained, supervised and motivated all district managers and also completed all projects before deadline.

Conducted monthly meetings with district and store manager’s as well as daily visits to stores.

Ashworth College 2016 Online Business Administration Degree 2016

Jonathan Friedman, Gold Star Sales Training Course 2007

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