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Manager Customer Service

Location:
Virginia Beach, Virginia, United States
Posted:
January 19, 2018

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DIANE E. STURGILL

Virginia Beach, VA

757-***-****

ac33ph@r.postjobfree.com

Assistant Traffic Manager

Highly skilled, motivated Assistant Traffic Manager with over 10 years of experience in shipping product, Excellent time management skills and proficient at preparing shipping documents.

HIGHLIGHTS OF QUALIFICATIONS

Adaptable with ability to manage and accurately complete numerous tasks simultaneously

Proficient in filing Cargo claims

Excellent in auditing freight invoices with an average savings of $34,000 yearly to company

Trained new employees in shipping procedures in three different states

CORE COMPETENCIES

Detail Oriented

Varsity Shipping

Customer Relations

AS/400

Communication Skills

UPS World Ship

FedEx Ship Manager

Problem Solving

Analytical

RELEVANT EXPERIENCE

Assistant Traffic Manager 05/1999-11/2017

General Foam Plastics, Norfolk, VA

Negotiated contracts with LTL and TL Carriers and Audited freight invoices for payment

Prepared shipping documents: Bills of Ladings, NAFTA Certificate, Canadian Customs Invoice, SLI, Placards and UCC 128 Labels

Trained employees at three different locations and helped with work load

Advised customers of calculated cube/linear footage needed for customers’ orders

Maintained files for freight invoices, customers’ orders and shipping/routing guides

Filed Cargo Loss and Damaged Claims

Arranged transportation needs for various locations, and for customers’ orders to be delivered

Customer Service: Shortages, Overages, and Damages

Audited over 2,700 freight invoices per year

EDUCATION/TRAINING

Certificate – Transportation and Physical Distribution

Northeastern University



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