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Customer Service Project Manager

Location:
Ellicott City, Maryland, United States
Salary:
45K to 55K
Posted:
January 19, 2018

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Resume:

Jean-Michel Marcus

443-***-****

ac33oj@r.postjobfree.com

HIGHLIGHTS

Demonstrated excellent interpersonal skills working with people of varying cultural backgrounds

Fluent in English, Thai and French

Proven independent and adaptable multi tasker motivated to create, manage and execute projects from start to finish

Microsoft Word, Excel and Outlook

US Citizen

WORK EXPERIENCES

ABROAD IN THAILAND VISITING FAMILY Mar 2017 – Oct 2017

H.P.E. INC UNDER CONTRACT TO NORTHROP GRUMMAN CORP Aug 2013 – Mar 2017

International Electronic Systems

Customer Project Manager

Promoted to direct liaison to both the Senior In-Plant-Representative and Program Director earning their confidence with reliable follow-through, clear communication and accountability

Drove efforts to reduce costs and errors while increasing reliability and quality of a 4-year $18 million foreign military contract overseeing vendors and subcontractors for housing/transportation/medical/catering/deliverables

Interpreter and advocate for 250 foreign officers while coordinating closely with State Dept, SSA, MVA, and other gov’t agencies

Developed a new system for Medical/Dental treatment, payment processing and reconciliation leading to a 30 percent reduction in medical and dental related costs

Implemented and maintained critical project wide main schedule and simplified accounting/inventory system leading to reduction of costs and errors within SOW guidelines

Managed all phases ensuring project deadlines, standards, and budget were met or improved on a consistent basis, including off site and out of state support

Organized semimonthly cultural acclimation events and assisted Northrop Grumman training, engineering and administrative staff as needed fostering a strong team reputation among both customers

ANUBAN YASOTHON PRIMARY SCHOOL Dec 2011 – Oct 2012

English Teacher

Taught English to Thai 4th-6th grade students using TEFL guidelines

Developed a unique curriculum that complimented gov’t initiatives

Volunteered to teach additional uncompensated classes

Fostered an environment for promoting critical thinking in student comprehension and engagement of conversational English

CONTINENTAL REALTY CORP. Feb 2004 - Oct 2010

Leasing Consultant

Leased apartments at Cross Country Manor Apartments in Baltimore

Provided administrative support to property manager in daily operations of a 288 unit multi-family property as the main point person to clients, prospects, and vendors

Daily account management of resident accounts, coded bills for property expenses and payables, entered data in Excel for recurring monthly/quarterly reports

Achieved the “Best In Class” rating in overall nationwide customer service resident satisfaction as rated by CEL and Associates in 2006, 2007, 2008

Achieved the Gold Star Award from MMHA in 2006

EDUCATION

TOWSON UNIVERSITY, TOWSON, MD May 2004

Bachelor of Arts in Business Administration

CARSON LONG MILITARY INSTITUTE, JROTC, PA 1995 - 1997



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