Customer Service Project Manager
Resume:
Jean-Michel Marcus
****************@*****.***
HIGHLIGHTS
Demonstrated excellent interpersonal skills working with people of varying cultural backgrounds
Fluent in English, Thai and French
Proven independent and adaptable multi tasker motivated to create, manage and execute projects from start to finish
Microsoft Word, Excel and Outlook
US Citizen
WORK EXPERIENCES
ABROAD IN THAILAND VISITING FAMILY Mar 2017 – Oct 2017
H.P.E. INC UNDER CONTRACT TO NORTHROP GRUMMAN CORP Aug 2013 – Mar 2017
International Electronic Systems
Customer Project Manager
Promoted to direct liaison to both the Senior In-Plant-Representative and Program Director earning their confidence with reliable follow-through, clear communication and accountability
Drove efforts to reduce costs and errors while increasing reliability and quality of a 4-year $18 million foreign military contract overseeing vendors and subcontractors for housing/transportation/medical/catering/deliverables
Interpreter and advocate for 250 foreign officers while coordinating closely with State Dept, SSA, MVA, and other gov’t agencies
Developed a new system for Medical/Dental treatment, payment processing and reconciliation leading to a 30 percent reduction in medical and dental related costs
Implemented and maintained critical project wide main schedule and simplified accounting/inventory system leading to reduction of costs and errors within SOW guidelines
Managed all phases ensuring project deadlines, standards, and budget were met or improved on a consistent basis, including off site and out of state support
Organized semimonthly cultural acclimation events and assisted Northrop Grumman training, engineering and administrative staff as needed fostering a strong team reputation among both customers
ANUBAN YASOTHON PRIMARY SCHOOL Dec 2011 – Oct 2012
English Teacher
Taught English to Thai 4th-6th grade students using TEFL guidelines
Developed a unique curriculum that complimented gov’t initiatives
Volunteered to teach additional uncompensated classes
Fostered an environment for promoting critical thinking in student comprehension and engagement of conversational English
CONTINENTAL REALTY CORP. Feb 2004 - Oct 2010
Leasing Consultant
Leased apartments at Cross Country Manor Apartments in Baltimore
Provided administrative support to property manager in daily operations of a 288 unit multi-family property as the main point person to clients, prospects, and vendors
Daily account management of resident accounts, coded bills for property expenses and payables, entered data in Excel for recurring monthly/quarterly reports
Achieved the “Best In Class” rating in overall nationwide customer service resident satisfaction as rated by CEL and Associates in 2006, 2007, 2008
Achieved the Gold Star Award from MMHA in 2006
EDUCATION
TOWSON UNIVERSITY, TOWSON, MD May 2004
Bachelor of Arts in Business Administration
CARSON LONG MILITARY INSTITUTE, JROTC, PA 1995 - 1997
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