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Human Resources Generalist

Jackson, New Jersey, United States
January 19, 2018

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Angelina Santino, SHRM-Certified Professional

Employee-Driven, Results-Focused Leader Seeking Human Resource Generalist Role

**** ******* ***** *******, ** 08527 732-***-****

Human Resource Operations Professional Employment Organization (PEO) Model Employee Relations

Benefits Administration Open Enrollment Processes Payroll Administration 401(k) Administration Counseling

HRIS Conversion Implementation FSA / DCA Management Leave Management Account Management Client Relations

SHRM-Certified Professional who makes sound decisions to reflect positively on business efficiency, corporate well-being, and employee satisfaction in alignment with a company’s vision, and who works to promote quality staff recruitment to encourage diversity, low turnover, and superior company loyalty while adapting to key business and strategic needs.

Ambitious Self-Starter who rises above HR, benefits, and / or payroll operations challenges to improve the bottom line and achieve winning outcomes, and who maintains knowledge of industry trends to address and align workforce design with comprehensive skills in employment / labor laws, EEO regulations, and / or new legislation.

Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, and cross-functional HR / business professionals, and who excels in autonomous and collaborative work environments.

Career Highlights

Successfully reduced employee inquiries 60% for New Jersey State Funeral Directors / Thanexus, Inc. by demonstrating sharp analytical abilities toward comprehensively identifying a top outside vendor system issue.

Effectively handled $20 million in payroll for 500+ employees on multiple weekly, biweekly, and monthly schedules.

Supported multiple special projects (i.e. HRIS conversion, auditing, payroll reconciliation, documentation issuance).

Conducted annual multiple onsite Open Enrollment workshops and benefits training sessions, including providing counseling and consultation on employee relations, escalating to Director, and completing additional on-site visits.

Increased revenue stream $500,000+ as Second VP for Chase Manhattan Bank, including managing total service relationships for customer portfolios, identifying critical risks, and supplying customer-specific products and services.

Professional Synopsis

New Jersey State Funeral Directors Thanexus, Inc., Wall, NJ 2008 – 2017

HR & Payroll Administrator HR Generalist

Capitalized on the opportunity to lead forward-thinking HR operations for a funeral service cooperative modeled on a PEO consisting of 74 stockholders, 118 worksites, and 900 full-time and part-time employees throughout New Jersey.

Optimized operations success by managing $20 million in payroll for 41 client funeral homes with 500+ employees on multiple schedules (i.e. weekly, biweekly, monthly), along with strategically managing the company’s payroll calendar.

Led onboarding process of new clients and employees to ensure that all appropriate documentation and approvals are received, conducted new hire orientation, and facilitated multiple onsite Open Enrollment workshops.

Collaborated with multiple vendors to administer benefit plans, including 401(k), health, dental, and LTD and STD, FSA and HSA programs, as well as managing client / employee Flexible Spending and Dependent Care Accounts.

Coordinated and managed high-volume year-end bonuses, fringe benefits, and complicated tax planning payrolls with clients and accountants, along with overseeing daily online ACH transfers for payroll and FSA / DCA payments.

First Hope Bank, Hackettstown, NJ 2006 – 2008

Assistant Branch Manager

Strategically steered planning and development of profit-generating initiatives to increase a customer base and lead cross-sales to existing clientele while mentoring and managing a teller supervisor and teller staff to exceed objectives.

Wachovia, Ledgewood, NJ 2005 – 2006


Played a vital role in accurately handling high-volume bank transactions within a fast-paced financial institution.

Angelina Santino

Employee-Driven, Results-Focused Leader Seeking Human Resource Generalist Role

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Professional Synopsis (continued)

Weight Watchers, Various Locations, NJ 2003 – 2005

Leader Center Coordinator

Utilized broad scope of industry knowledge to lead group meetings to motivate members to achieve weight loss goals in alignment with Weight Watchers program initiatives, along with overseeing daily meeting center operations by mentoring and managing team members, handling inventory control and supplies ordering, and designing key displays.

Prudential Financial, Newark, NJ 1996 – 1998

Manager – Voice of Customer

Led targeted decision-making among two details-driven teams of business analysts responsible for analysis, design, documentation, and implementation of key customer satisfaction-based projects, including cost-effectively managing project staffing, assessing personnel resources, and planning and prioritizing project tasks to boost retention rates.

Chase Manhattan Bank, New York, NY 1994 – 1996

Second Vice President – Global Payments & Treasury Services

Expertly managed a portfolio of 20 Tier One Fortune 500 corporations while promoting excellence in customer service via the design and delivery of service plans and providing results-generating recommendations to exceed standards.


Fordham University

Bachelor of Arts in Political Science

Professional Development

Society for Human Resource Management (SHRM)

SHRM – Certified Professional

New Jersey Business & Industry Association (NJBIA) – Family Leave

Payroll Webinars OSHA Seminars Conflict Management – Dealing with Difficult People

Technical Summary

Microsoft Word Microsoft Excel HRPyramid Accountix Able to Quickly Master Additional Software as Required

Professional Affiliations

Member, Society for Human Resource Management (SHRM)

Member, Jersey Shore Association of Human Resources (JSAHR)

Member – Event Organizing Committee, American Cancer Society’s “Relay for Life”

Excellent Professional References Provided Upon Request

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