Office Sales
Resume:
CURRICULUM VITAE
OF
SHAMILA PHINDA MALINDA
*.PERSONAL DETAILS
Surname:
Malinda.
First Names:
Shamila Phinda.
Gender:
Female.
Race:
African by birth.
Marital Status:
Single.
State of Health:
In excellent health condition.
Dependents:
1.
Driver’s License:
Yes, Code C1.
Identity Number:
Date of Birth:
10/11/1993.
Language Proficiency: (verbally and in writing)
English - Excellent.
Sesotho - Excellent.
Afrikaans - Excellent.
IsiXhosa - Excellent.
Postal Address:
213 Ellen Vena Street, Lawaaikamp,
George Industrial, Western Cape, 6529.
Physical Address:
213 Ellen Vena Street, Lawaaikamp, George, 6529. (willing to relocate)
SARS Tax Number:
Work Phone:
(044-***-**** OR (044-***-****.
Cell Phone:
Email Address:
ac33hs@r.postjobfree.com
2. SECONDARY EDUCATION
Institution:
Mandorren Academic and Sports (Curro Serengeti Academy).
Year Obtained:
2011.
Qualification:
Senior Certificate (Grade 12).
Subjects Passed:
English Home Language, Afrikaans 1st Additional Language, Computer Applications Technology, Dramatic Arts, Mathematical Literacy, Geography, Business Studies, Life Orientation.
Aggregate Results:
Passed.
3. TERTIARY EDUCATION
Institution:
Nelson Mandela Metropolitan University (George Campus).
Year Obtained:
1st, 2nd & 3rd year only
Qualification:
Diploma in Tourism Management.
Qualification Status:
Not Completed.
Institution:
Boston City Campus & Business TVET College.
Year Due:
2018
Qualification:
Higher Certificate - Event Planner.
Qualification Status:
In Progress.
4. COMPUTER LITERACY
Computer Packages:
Other Achievements:
Microsoft Office - Advanced, Data Capturing and Information Processing.
Obtained a national higher certificate in Leadership Development Management in 2017.
Obtained a certificate in Train the Trainer in 2016.
Obtained a certificate in Emotional Intelligence in 2016.
Obtained a certificate in Assessor and Moderator in 2016.
Obtained a certificate in Coaching for High Impact in 2016.
Registered as a qualified Assessor and Moderator with Services Sector Education & Training Authority (SETA).
5. EMPLOYMENT HISTORY
Employer:
First Car Rental (CMH Group), George National Airport, George.
Period:
01 March 2017 to date.
Current Occupation:
Rental Sales Agent.
Key Deliveries / Responsibilities as a Car Rental Sales Agent:
Complete rental transactions and agreements for customers following established company guidelines and procedures.
Obtain required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred / Fastbreak, VIP, or other special services as assigned.
Complete qualification procedures prior to renting vehicles.
Sell programs and services to customers in an effort to maximise sales opportunities and meet sales goals set by management.
Maximise up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and dialogues. Programs and services include protection options, refueling program, special promotions, future reservations, upgrades, etc.
Review completed contracts with customers to verify accuracy of information and explains rates and charges.
Provide customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other assistance required.
Complete transaction procedures for returned vehicles and verify accuracy of closing calculations.
Adhere to Company Quality Assurance and Uniform Guidelines.
Audit closed contracts to ensure accurate charges for refueling, applicable taxes, etc.
Solves problems raised by customers using sound judgment within applied empowerment guidelines and company policy.
Employer:
Talent Management Solutions / Rocklilly, Johannesburg, Gauteng.
Period:
01 October 2015 – 10 February 2017.
Occupation:
Office Administrator / Training Coordinator.
Key Deliveries /
Responsibilities as an Office Administrator / Training Co-Ordinator:
Managing the office.
Answer phone and direct enquiries accordingly.
Coordinate and arrange team and other internal/external meetings; reserve and prepare facilities, prepare agendas, attend to take minutes as required.
Coordinate and arrange accommodation, meals and travel for all managers as when required.
Compose, process, and/or edit Word/Excel Documents and other correspondence as requested.
Prepare outgoing mail and correspondence, including e-mail, faxes, and couriers.
Scanning, printing, laminating and filing of all documentation.
Assist HR department with Service Level Agreements as required.
Perform general office support duties such as f.
Support other administrative staff from other departments as a back-up resource when required.
Coordinate and arrange advertising when required.
Coordinate and organise events as required e.g. trade events, Christmas work-do.
Update the company website as and when required via CMS.
Co-ordinate an agreed cohort of learning programs to achieve learners’ individual learning plans and evidence portfolios.
Design, develop and deliver an individual program of training and assessment to ensure successful completion of the learner’s individual learning plan within the planned duration.
Carry out regular teaching, assessment visits and monitoring for each learner. During the visit, plan, assess, set and monitor appropriate targets, identify and address areas of weakness to ensure learner achievement.
Assess learners’ vocational competence and theoretical knowledge in both a realistic working environment and their place of work against the national vocational qualification criteria.
Maintain candidate records and assessment documentation for verification and audit purposes.
Participate in the standardisation process to ensure that internal and external verification procedures are met to awarding body and College standards as described in the ‘Quality Assurance of Assessment Policy’.
Maintain effective and up-to-date tracking systems to ensure learner progress is openly monitored and any obstacles to learner achievement are effectively and promptly dealt with.
Actively promote the interests of the College at all times in relationships with employers, potential learners and other interested parties.
Maintain own occupational competency and knowledge base.
Employer:
Hybrid Collections – Debt Collection Specialists, Gauteng.
Period:
01 February 2015 – 30 August 2015.
Occupation:
Office Administrator / Secretary.
Key Deliveries / Responsibilities as an Office Administrator:
Managing the office.
Debts collections.
Provide information to clients and dealing with customer queries and escalating them to the relevant departments.
Operating the office switchboard.
Typing of office documents (45 w.p.m.) and proficient filling.
Telesales with cold-calling.
Provide support and information to company employees.
Support, assist and build relationships with company clients.
Customer invoicing and capturing credit notes.
Assist management in setting up meetings, preparing the boardroom, taking minutes and marketing of new company products and/or existing.
Offering new and existing clients financial advice and services.
Assisting the financial officer with bank reconciliations and audits.
P.A / Secretary to company Chief Executive Officer (on a part-time basis).
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Review terms of sale or loan documents.
Set up repayment plans and new terms of sale.
Employer:
ISP Group (Events Company), George, Western Cape.
Period:
03 December 2013 – 31 December 2014.
Occupation:
Front Office Assistant.
Key Deliveries / Responsibilities as a Front Office Assistant:
Managing the front office.
Greet customers or other personnel of the firm by phone, in person, or through electronic media, including email.
Assess the needs of customers and provide information concerning the services, procedures, and guidelines of the company.
Handle requests and transactions, or direct the matter or person to the proper personnel.
Assist in resolving problems and complaint raised by unsatisfied customers.
Compute and verify data, fees or payments.
Prepare files and documents in MS-Word by using predefined templates or by creating them from the scratch (45 w.p.m.).
Operate office equipment like fax machines and printers.
Sort and distribute communications in a timely manner.
Schedule and plan meetings and appointments.
Resolve office-related malfunctions and respond to requests or issues.
Perform receptionist duties when needed.
Monitor and maintain office supplies.
Keep office area clean and tidy.
Fax, scan and copy documents, maintain office filing and storage systems.
Basic Pastel and computer applications.
Assist and help organizing the events (weddings, birthdays etc.)
6. REFERENCES
Company:
Name of Reference:
Occupation:
Contact Details:
First Car Rental (CMH Group), George National Airport.
Mr. Youngskie Mafoetoe
Supervisor (George Branch).
ac33hs@r.postjobfree.com
Company:
Name of Reference:
Occupation:
Contact Details:
Talent Management Solutions (TMS-Gauteng) / Rocklilly.
Mrs. Joiline Gorlova
Head Training Consultant.
ac33hs@r.postjobfree.com
Company:
Name of Reference:
Occupation:
Contact Details:
Hybrid Collections – Debt Collection Specialists.
Miss. Nomzamo Sajini
Administrative Manager.
ac33hs@r.postjobfree.com
Company:
Name of Reference:
Occupation:
Contact Details:
ISP Group (Events Company), George.
Mrs. Micheal Cawood
Managing Director (George Branch).
(044-***-**** OR (044-***-****.
ac33hs@r.postjobfree.com OR ac33hs@r.postjobfree.com
I Shamila Phinda Malinda, with identification number 931***-****-*** hereby declare and solemnly swear that the above provided information is true and accurate and has not been falsified.
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