NOVA S. GUNN
*** ***** **. *****: 609-***-****
Burlington, NJ 08016 Email: ac33hn@r.postjobfree.com
SENIOR MANAGEMENT – OPERATIONS PROFESSIONAL
Exceptional field operations executive who is eager to deliver leadership excellence, resource maximization, cost reduction and operational efficiency. Motivated achiever and bottom-line contributor of revenue recovery and growth, contract negotiations and workforce management. Expert in analyzing and procuring business enterprise and infrastructure database systems within any industry. Able to rapidly assess diverse situational challenges, conduct research analysis for operational improvements and make decisive workable solutions. I am highly motivated, dedicated individual with a strong work ethic, looking for permanent full time position or long term contract employment, salary & benefits negotiable, will travel as needed. AREAS OF EXPERTISE
EDUCATION & TRAINING
Business/Finance, Trend College/University of Oregon, Eugene Oregon Computer Programmer, The Cittone Institute, Mt. Laurel, NJ Property & Casualty License, Insurance Producer School, Mt. Laurel, NJ Licensed Real Estate Associate, New Jersey
National Association of Professional Women
PROFESSIONAL EXPERIENCE
OPERATIONS CONSULTANT - CONTRACT ASSIGNMENTS 2014 - PRESENT NEW SLATE LLC
Conducted review of business and operations models for several small businesses to gain complete understanding of product
& services provided, daily workflows, P&L/budget analysis, workforce, IT structure
Identified and implanted multiple areas for process improvement, inventory control, accounting, sales leads
Assisted in creating website and social media presence for obtaining new sales opportunities, tracking customers orders
Developed scalable metrics and canned reports for easy identification of product inventory, workforce needs, product/service opportunity, revenue & budgeting analysis
Met and exceeded performance targets
Reduced product & vendor redundancy by 20%
Increased bottom line revenue by 30% through automation DIRECTOR OF NATIONAL OPERATIONS & VICE PRESIDENT 2005 – 2014 WILLIS NORTH AMERICA - PERSONAL LINES & HIGH NET WORTH DIVISION
Implemented an enterprise-wide client/policy management system, improved cost structure, enhanced operating perfor- mance, built training capabilities, developed scalable metrics for reporting and oversaw regulatory compliance for the 3rd largest insurance broker providing personal line insurance products for 15+ industries largest insurers.
Drove improvements for client account management, application processing, billing, commissions, policy issuance and cus- tomer service while overseeing 52 remote locations, 220 staff members, 10 direct reports and a $85M budget.
Provided ongoing operational analysis collaborating with all levels of management and cross functional teams to design and implement strategic & sustainable solutions to improve client service experience and operational efficiencies
Exceeded key operational performance targets and managed project resources with results including:
Consolidated multiple databases and systems within aggressive 12 month timeline utilizing internal support staff =
$13M project savings
Increased data integrity and client account management productivity by 45%
Reduced commission billing errors by 65%.
Implemented and maintained workflow consistency and compliance audit practices of 90-100%
Developed online client access and communication capabilities, social media presence PROJECT MANAGER & PERSONAL LINES SUPPORT SERVICES MANAGER - PLI BROKERAGE, CHUBB INSURANCE SALVAGE RECOVERY MANAGER - AMERICAN INTERNATIONAL RECOVERY, AIG INSURANCE FACILITY OPERATIONS MANAGER- UNIVERSITY OF PENNSYLVANIA HEALTH PURCHASING/CONTRACTS MANAGER - COOPER HEALTHCARE SYSTEM RETAIL BUYER - F.W. WOOLWORTH, AFTERTHOUGHTS/CARIMAR
Multi-Site Operations &
Cross-Functional Leader-
ship
Product Development
Procurement Specialist
Negotiation/Persuasion
Performance Management
Process Redesign & Change
Management
P&L Management
Revenue Goal Attainment
Research Analysis & Problem Solving
Decision Making
Deployment of Assets
Operating Infrastructure
Leadership Development
Additional experience includes multiple roles in the retail, finance, hospitality and customer service industries.