KADA U PSHUR

ac33hb@r.postjobfree.com

267-***-****

OBJECTIVE

To o btain a c lerical p osition w ith a c ompany i n w hich I c an u tilize m y o utstanding s kills a nd e xperience with r oom f or a dvancement.

STRENGTHS

University o f P ennsylvania V IA S urvey o f C haracter S trengths Sense o f P urpose, K indness, G ratitude, F uture-Mindedness, C ritical T hinking Gallup S trength F inder

Belief, R elator, H armony, D eveloper, R estorative SKILLS

Management S kills, C omputer S kills, C ustomer S ervice, R ecords K eeping, A uditor EXPERIENCE

BNY M ELLON-CUSTOMER S ERVICE R EPRESENTATIVE

05/2017 t o P RESENT

Duties c onsist o f a nswering c ustomer i nquiries a bout f inancial a ccounts. K eeping c all l ogs, C losing accounts, P lacing f raud a lerts, C oding a ccounts p roperly, P lacing T ravel A dvisories o n A ccounts, O rder lost/stolen c ards, A dd/Remove s pecial f lags, G reeting c ustomers w ith a p leasant, p rofessional a ttitude, Provide e xceptional c ustomer s ervice

M. D AVIS & C O.- C USTOMER S ERVICE R EPRESENTATIVE 04/2017 t o 0 6/2017

Duties c onsist o f o utbound c alls t o g enerate n umbers a nd c onduct m arket r esearch s urveys. R eroute t he calls a s n eeded f or l anguage b arriers.

PUBLIC P ARTNERSHIPS - H OME H EALTH A IDE

07/2012 t o 0 4/ 2 015

Assisted w ith d aily l iving f unctions, p repared m eals, a dministered m edication, p rovided l ight housekeeping, a nd a ssisted c lient w ith d aily e xercise r outine. Provided e motional s upport t o c lient d uring l ast s tages o f l ife. MEDNET H EALTHCARE S YSTEMS - R ECEPTIONIST

08/2013 t o 1 1/ 2 014

Answered p hone c alls, s cheduled a ppointments, c ompleted m edical r ecords r equests, g reeted c lients i n a p leasant a nd p rofessional m anner, f iled, f axed, m ass m ailed, k ept p atient i nformation u p t o d ate, a nd checked i nsurance t hrough P romise a nd N avinet p ortal. EMR- s ent a nd r eceived p atient i nformation u sing M editouch LOGISTICARE S OLUTIONS - M ASS T RANSIT S PECIALIST 11/2007 t o 0 3/2012

Provided e xcellent c ustomer s ervice, d istribution o f t ransportation f or m embers o n t he M edicaid Program, a dhered t o H IPPA l aws a nd r egulations, k ept f iles c onfidential, c reated s preadsheets t o k eep accurate t rack o f d istribution, f axed, f iled, r elieved r eceptionist, a nd a nswered h igh v olume p hone c alls. KADA U PSHUR

ac33hb@r.postjobfree.com

267-***-****

CARROLL P ARK C OMMUNITY C OUNCIL - C OMMUNITY O UTREACH 05/2002 t o 1 0/2006

Provided a ssistance w ith L iheap, c risis, a nd w eatherization p rogram, a ssisted w ith H EMAP a pplications, food d istribution, r an C CI p rogram f or D PW, b illing, f axing, a nd f iling. EDUCATION

METROPOLITAN C AREER C ENTER, P HILADELPHIA

CERTIFICATE 6 /1999-10,000 K eystrokes C lub ( Alphanumeric k eypad)

Contact this candidate