Customer Service Sales

OBJECTIVE

To obtain a leadership position and benefit an organization which can use a goal orientated and dedicated team player, who has the ability to rapidly master new systems, along with versatile expertise in sales and marketing, education, healthcare, business management, and customer service.

QUALIFICATIONS SUMMARY

Recognized as a stellar employee with more than 20 years of leadership experience in sales; customer service; communication; and business management. Also, very knowledgeable of building professional, key relationships with companies, in order to generate high levels of sales

revenue.

EDUCATION

Prairie Stale College Chicago Heights, IL

Bachelors Degree/Sales and Marketing In Progress

Dudley’s Cosmetology College Chicago, IL

Instructor Certification March 2010

Capri Cosmetology College Chicago, IL

Cosmetology Certification November 1992

AWARDS AND HONORS

Top Sales Consultant of the Month Award

Quarterly Top Sales Commission Award.

Yearly Top Performance Achievement Award

COMPUTER SKILLS

Typing 60(wpm)

Trained and very knowledgeable of various computer system applications.

Proficient in Microsoft Word, Office Notes, Word Excel, PowerPoint

Presentations, Windows 7, and Customer Relations Management Systems.

Proficient in operation of all office machinery and equipment, including

TDD units.

WORK EXPERIENCE

COMCAST CABLE COMPANY Schaumburg, IL

Regional Inbound and Outbound Sales Consultant March 2013 – October 2017

Consults with existing customers about their Comcast services while

presenting new products and services that meet the needs of the customer.

Enters customer work orders at the end of transactions and sets expectations

regarding the timeliness and completion of the work orders.

Ensures timeliness of sales system entries by maintaining proficiency of

billing systems and sales automation tools.

Remains knowledgeable with products and services and remains aware of

competitors' services, offers, and initiatives.

TRICOCI UNIVERSITY OF BEAUTY CULTURE Chicago/Peoria, IL

Advanced Program Instructor August 2010 - March 2013

Independently direct and oversee all campus operations to ensure

achievement of enrollment goals, clinic goals, business objectives and

overall campus profitability.

Review financial data, prepare management reports and perform

administrative functions accurately and timely.

Effectively supervise student body and classroom/salon clinic by reviewing

Curriculum, monitoring performance, developing lesson plans and course outlines, as mandated by school, state, and federal policies.

Constructed and initiated advanced demonstrations on the latest trends and

beauty technology.

Recommend campus marketing and local event strategies to drive clinic

sales and enrollments.

Identify, evaluate and resolve problems in a timely manner, utilizing

innovative ideas and sound judgment according to school policies.

PIVOT POINT INTERNATIONAL SCHOOL OF MARKETING Chicago, IL

Sales and Marketing Associate April 2009 - July 2010

Worked with CEO of company to help prepare and promote students/staff

for student competitions.

Maintained sales goal on a weekly basis of $5,000.00 or more.

Effectively utilized marketing materials to communicate, educate, and

generate referrals.

Engaged passively with customers to demonstrate, recommend, and up-sell

services or products.

Uncovered, generated, and personally responded to requests, leads, and

potential referrals.

Organized records of sales calls, marketing ideas, and follow-up on leads.

Worked both independently and as part of a team with in-store vendors.

HEWITT ASSOCIATES Lincolnshire, IL

Health and Welfare Benefit Specialists October 2007 - December 2008

Processed over $800,000 in weekly and bi-weekly payroll for client companies.

Enrolled and updated all account information for new, current, and retired

client employees with insurance carriers, 401 k providers and vendors.

Monitored and coordinated all benefit packages along with the policies that

directly affected the employee’s health coverage.

Recorded, tracked, and provided feedback of open work ticket issues to

client employee until issue was fully resolved to ensure 100% employee

satisfaction.

Utilized software applications to provide assistance to client employees while accessing their account, and product information for online features, as well as, system resolutions.

Assisted client employees with password, and security issues.

Attended ongoing meeting/training classes to gain expertise on knowledge of

Federal and State Laws pertaining to health coverage.

WERNER TRANSPORTATION AND LOGISTICS Naperville, IL

Customer Service Manager/Sales January 2006 - October 2007

Exceeded monthly revenue goals by soliciting, and monitoring assigned

freight for profitability.

Generated new leads with targeted businesses thru canvassing, cold calling, and customer referrals.

Assisted in developing sales territory, including cultivation of small-to- medium businesses and organizations.

Established training manual for 9 new employees to implement a strategic

time management system.

Scheduled shipping and receiving appointments for brokered freight of 40

weekly shipments, while carefully monitoring the transitional state until

assignment had been fulfilled.

Provided thorough customer service experience with vendors in order to gain

professional relationships to meet contractual agreements.

LOYOLA UNIVERSITY HEALTH SYSTEMS Maywood, IL

Lead Customer Service Representative/Sales November 1999 - June 2005

Responsible for successful daily operations of health center, which included

opening/closing, scheduling appointments, processing cash payments, and

maintaining well-kept and functional facility.

Assisted in generating new workman compensation accounts by cold calling, canvassing and referrals of local businesses.

Administered to all health related issues and clinical needs for new hires,

students, employees, and work related injuries for medical center staff, as

well as, outside servicing clients.

Processed medical claims and bill invoices to health administrators and

vendors for services regarding work related injuries

Executed communication for plans relating to emergency disasters,

equipment and network failure.

Trained all new employees on system applications, and emergency protocols.

Responded daily to over 5,000 inbound/outbound calls of inquiry regarding

new patients, referring physicians, vendors, and the general public requiring

general information about patients, physicians, programs, and staff.

LEOMA'S HAIR DESIGNS Chicago, IL

Salon Manager November 1992 - October 2007

Responsible for the management of all salon personnel including

recruitment, training, product knowledge, skills development, loss

prevention knowledge, performance management, safety, and compliance.

Responsible for exceeding salon revenue and retail sale goals quarterly by

65%.

Generated new customers thru business and personal referrals.

Developed weekly/monthly salon promotions, marketing events, and training

seminars to build salon business.

Coached salon team to increase productivity through weekly goal setting in

sales, monthly mini-review meetings, and yearly performance appraisals

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