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Customer Service Administrative Assistant

Location:
Hampton, Virginia, United States
Posted:
January 18, 2018

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Resume:

**/**** ** **/****

Hampton, VA

**/**** ** **/****

Hampton, VA

**/**** ** **/****

Hampton, VA

DENNA SMITH

Summary

Administrative & Customer Service focused on driving productivity by leveraging strong front office management skills & Customer Service Support. Dedicated and focused Career-driven individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Specializing in administrative support to busy industrial, Commercial, Hospitals and/or law offices. Committed to delivering high quality results with little supervision. dept at managing multiple projects with ease using expert time management methods. Skills

Advanced MS Office Suite knowledge

Strong problem solver

Strong interpersonal skills

AR/AP

Medical terminology

Mail management

Schedule management

Self-starter

Billing and coding

Insurance eligibility verifications

Excel spreadsheets

Member, International Association of

Administrative Professionals (IAAP)

High customer service standards

Client relations specialist

Conflict resolution techniques

Marketing savvy

Team management

Focused on customer satisfaction

MaXe software proficiency

Training and development

Meticulous attention to detail

Call center management experience

Conflict resolution proficiency

Telecommunications knowledge

Proficient in customer account software

Employee relations specialist

Superior communication skills

Experience

Assistant Customer Service Manager

Faneuil Group

Created training manuals targeted at resolving even the most difficult customer issues. Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Medical Appointment Clerk

Health Net Tsc

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries.

Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Lead Scheduling Coordinator

Top Guard Security Inc

Handled unarmed & armed security officers; work schedules. Maintained detail log for absences, tardy & pay discrepancies. Handled a multi-line switchboard.

Assisted with various accounts such as; corporate, commercial, residential, distribution centers, manufacturing facilities, colleges & universities & state federal government contracts. Performed administrative duties such as scheduling, payroll, editing logs & light bookkeeping. 3605 Kecoughtan Road, Hampton, VA 23661 C: 757-***-**** ac33cv@r.postjobfree.com 04/2012 to 08/2013

Hampton, VA

07/2010 to 03/2012

Hampton, VA

02/2010 to 07/2010

Newport News, VA

08/2008 to 02/2010

Hampton, VA

08/2000 to 06/2008

Newport News, VA

Collection Specialist

Portfolio Recovery Associates, LLC

Provided all documentation in accordance with F.D.C.P.A. Policies & procedures. Communicated with customers via phone, mail & e-mail. Maintained & handled job performance successfully. Met all collection goals timely and proficient.

Office Administrator/Dispatcher

Digital Security D.B.A.

Scheduled appointments and maintained master calendar. Greeted visitors promptly and directed to correct locations. Updated employee paperwork and records.

Set up new files and assigned tracking numbers.

Handled Fast-paced multi-line switchboard.

Answered incoming & placed outgoing calls for office managers. Administrative Assistant National Sales Marketing Director Elite Business Management

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries.

Made copies, sent faxes and handled all incoming and outgoing correspondence. Dispersed incoming mail to correct recipients throughout the office. Received and screened a high volume of internal and external communications, including email and mail. Sales Marketing Assistant

Spiegel Brands Incorporated

Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.

Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Increased conversion rates by 45% through various contests and promotions. Managed the complete redesign and launch of the company's website in 3 months. Implemented and evolved high-impact strategies to target new business opportunities and new markets. Administrative Assistant Human Resources Support

Eastern Hospitality

Provided first-rate customer service to all visitors & guest. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained an up-to-date department organizational chart. Facilitated working relationships with co-tenants and building management. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Managed daily office operations and maintenance of equipment. Provided detailed & accurate information on promotional travel packages. Handled guest billing & account information.

Handled heavy cash flow.

Handled benefits & application preparation package for new hires. Assisted with filing, copying, and faxing reports for the interviewing process. 09/1997 to 08/2000

Hampton, VA

2015

Newport News, VA, USA

2010

Newport News, VA

2008

Newport News, VA

2004

Hampton, VA

Medical Records Administrator

VA. Medical Center

Scheduled patient appointments.

Recorded and filed patient data and medical records. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.

Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Arranged and assisted with hospital admissions.

Completed registration quickly and cordially for all new patients. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records. Received, organized and maintained all coding and reimbursement periodicals and updates. Analyzed and interpreted patient medical and surgical records to determine billable services. Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Confirmed patient information, collected copays and verified insurance. Completed appeals and filed and submitted claims.

Education and Training

Certification: Department of Criminal Justice

VIP Security Training

Training & Development in Security Administration & Criminal Justice Procedures. Certification: Business Management I & II

New Horizons

Training in Business code of conduct.

Business management procedures.

Financial planning.

State regulations for business owners.

Maintaining a successful and productive business.

Cerrification: MAA-Medical Administrative Assistant Everest Medical Institute

Training in Basic office procedures in medical setting. Medical terminology & billing & coding.

HIPPA Training.

CPR Certified.

Associate of Applied Science: Human Service

Thomas Nelson Community College

Training in applied science in the knowledge of discipline that is used to apply existing scientific knowledge to develop more practical applications. Study in technology or inventions. Studied the natural science, basic science (or pure science) that is used to develop information to explain phenomena in the natural world.



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