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Customer Service Representative

New Bedford, Massachusetts, United States
January 18, 2018

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** ***** ** *** * ● New Bedford, MA 02744

857-***-**** ●

US Veteran

Professional Experience

Amazon Inc, Fall River, MA 2016 - 2017


Receive merchandise from trucks and scan items into the

System, place each item into a cage, Audit cages by counting the items in

the cage to insure the accuracy of the number of items in

The cage match the system, training new associates

Cumberland Farms, New Bedford, Ma 2015-2016

Customer Service Representative

Greeting the customer with a warm friendly greeting

Helping customers with orders. Getting lottery tickets for customers,cigarettes,

or a food item from the Cumberland farm food court

Cashing customer out at register

Sid Wainer and Son, New Bedford, Ma 2014-2015

Order Picker Packer

Picker orders from the scanner and placing the orders to packed.

Packing the orders that have been picked and sending them to customer.

Upsource, New Bedford, Ma 2012-2014

Hybrid Support Representative

Assisting customer with placing order for Lifescan Diabetic Meter

Placing orders for PerryEllis,com which includes Cuberva, Original Penguin, and CC California Sports

Providing support for zink, helping customer acquire their downloaded images from the Zink store

Spherion, North Dartmouth, Ma 2010 to 2012


Checking travelers to make sure order is correct, making packing material using the randell machines.

Sovereign Bank, New Bedford, Ma 2008-2010

Support Representative

Answer calls, answer customers questions concerning their check, saving, auto loan and mortgage accounts, Offer customer bank products that Sovereign Banks offers.

Comcast; New Bedford, Ma 2005-2008

Customer Account Executive

Answer customer calls, going over customer’s bill, answering customer’s questions,

Upgrading customer’s services, setting up installs and disconnections, selling of all Comcast services

Amtec, Taunton, Ma 2003-2005

Cable/Internet Installer

Installation of residential digital and HDTVcable, Installation of residential HSD

Install new cable drops, Reconnection of cable service, Pitch to customers about upgrading the services

Inform customers about new services provided by their cable provider, Integrate CPE with their cable services. Handle all customer concerns in a friendly and professional manner

Mathsoft Inc, Cambridge, Ma 2000-2003

Technical Support Engineer

Support software on Windows 95, 98, NT 4.0, Windows 2000 and Windows XP operating systems

Responsible for supporting all version of Mathcad, Studyworks and Axum software

Troubleshooting installation problems, video drivers, Flexim manager software installation and customer usage. Logging in calls and emails in Sales Logic’s as the cases are resolved, Training new technician and customers

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