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Manager Project

Location:
Dripping Springs, Texas, United States
Posted:
January 20, 2018

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Resume:

PAM SYPERSMA

ac338b@r.postjobfree.com

IT Manager

Versatile IT analyst with more than 20 years of experience managing teams, overseeing installations and upgrades, and supporting internal audits. Client-focused professional quick to adapt to ever-changing technical standards in various environments. Comprehensive understanding of SAS70 and SOX compliance standards. Expertise in data centers, exchanges, mainframes, PBX, networks, and firewalls.

AREAS OF EXPERTISE

Installations and Upgrades ● Compliance ● Audits ● Project Management ● Client Relations

Support and Troubleshooting ● System Administration ● Security ● Disaster Recovery ● LAN/WAN

PROFESSIONAL EXPERIENCE

SYPERSMA TECHNICAL SERVICES, LLC, Dripping Springs, Texas

Consultant/Analyst, 2011-Present

Provide Analyst consulting services to clients and support systems installations and upgrades.

Assist clients with becoming SOX and SAS70 compliant in operations.

Used MS SharePoint to collaborate with teams from all over the world.

Coordinated requirements of users with the development teams.

Troubleshoot problems with applications, coordinating with end users and developers.

THE SUPPORT GROUP, Austin, TX

Technical Consultant, 2005-2011

Managed a variety of projects determined by client customers.

Provided application and customer support for software throughout the US and UK.

Administered environments for support, including database administration, job stream management, performance evaluations, equipment monitoring, and upgrade recommendations.

Oversaw system and application security measures and analyzed and resolved issues.

Designed and implemented Disaster Recovery policies, as well as assisted with SAS and SOX audits.

SPECTRA-PHYSICS, Mountain View, CA

Operations, Systems Manager, 1987-2002

Responsible for management and support of all companywide LAN/WAN systems and manufacturing application software.

Managed operations staff in supporting production ERP systems.

Managed operations and development staff for networking support.

Acted as Project Manager on several productivity improvements and implementations, including new server install, Data Center UPS, and scheduling software.

Installed firewalls, MS Exchange, and Active Directory.

Implemented site building LAN infrastructure.

Led QAT toward company ISO3000 goals

Maintained 99% uptime goals for data center.

EDUCATION

Bachelor of Arts, Business Administration, Briar Cliff University, Sioux City, IA



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