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Healthcare IT Professional

DeSoto, Texas, 75115, United States
January 17, 2018

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Demetria M. Burren

**** ***** **, ***** *******, TX 75154, 469.509.7031cell, email


Professional with diverse background in healthcare, government, IT, and education experience. Honest, dependable, and flexible employee who can work under indirect supervision and comply with assigned duties effectively. Known for being productive, detail-oriented and a multi-tasker.


Edaris Health Dallas, TX

Support Analyst 8/17 – present

Responds to incidents regarding the clinical aspects of different clinical applications

Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality

Will receive, analyze, and process the EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.

Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner

Responsible for driving resolution of incidents on a 24/7 help desk

KPMG Dallas TX

Seasonal Windows Migration Technician 2/17 – 8/17

•Provide first and second-level support for the upgrade to Windows 10

•Participate in device collection, configuration, and upgrade of client endpoint devices

•Ensure all steps for a successful upgrade of multiple laptops on a daily basis

•Work with each client to ensure checklist items are completed and that the laptops are issue-free

•Responsible for receipt, configuration, and delivery of new equipment, where applicable

•Perform move/add/changes in local office; perform asset disposal process and liaise with vendor to schedule pick-ups

Medical Home Team Mckinney, TX

Help Desk Technician 1/16 – 1/17

Responsible for the operational support of workstation infrastructure, including operating system installations, imaging, patching, upgrades, client software, and user logins

Ensure server upkeep; monitor and maintain backups

Direct user support using remote administration such as Teamviewer

Respond to end-user calls, emails and help desk trouble tickets for technical support with company-issued laptops, smartphones, IPads, VoIP phones, and other corporate phones

OneTouch EMR Dallas, TX

Customer Support Rep 09/14 – 11/15

Monitoring, responding to and completing or facilitating the completion of client and end user requests submitted via email or phone in a timely manner.

Maintaining an excellent working knowledge of EMR system and services as utilized by the client base

Coordinate technical troubleshooting and resolution when requested by the client

Lehigh Hanson (contract) Irving, TX Analyst 1/13-06/13

Review a PC Build Sheet on MS Excel against “Thin Client Eligible” decision tree.

Using MS Outlook to coordinate and participate in staff meetings, conference calls and publish meeting minutes.

Manage the SharePoint portal so that key documents are maintained and up to date.

Gorman Health Group Dallas, TX

Product Operations Analyst (temporary) 08/12-11/12

Provides first contact technical support for brokers using Medicare Sales Sentinel software, password resets, procedures, and etc. via phone and email.

Uses knowledge-base and documentation systems to troubleshoot, resolve, and research client IT problems.

Educates customer on how to avoid future related problems.

L-3 Communications Dallas, TX

Survey Data Technician 12/11- 08/12

Solicit business by phone to participate in Dept. of Labor surveys

Interview Executive Level members regarding employment information

Perform Data Entry by including employment data into the database(TopCati) system.

U. S. Census Bureau Dallas, TX

Enumerator (seasonal) 04/10 – 06/10

Interview people to obtain information for a census questionnaire

Update address registers and Census maps

Compiles the population summaries for the assigned enumeration area and returns the census forms via the field Supervisor.

Jackson Hewitt Tax Service Dallas, TX

Customer Care Associate (seasonal) 01/10 – 04/10

answer phones professionally

respond to customer inquiries

research required information using available resources

handle and resolve customer complaints

Texas Tech HSC School of Pharmacy Dallas, TX

Coordinator of Residency Program 10/06 – 5/07

Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures.

Accounting/auditing books to assist the Vice Chair in coordinating residency program activities: coordinating & following up on orders, payments of invoices, direct pay, and purchase orders.

Maintains all confidential personnel files, reconciles statement and ledger sheets with purchasing cards and transaction logs, sick leave, vacation leave, and travel for the residents and program directors for functions related to the residency program.

Department of Health and Human Services/ OS/ OCR GS-5/6 Dallas, TX

Lead Civil Rights Research Assistant (Contract) 06/04-12/05

Designated to lead a special team charged with analyzing back-logged files for civil rights clearances to be issued to Medicare Part A providers applying to participate in Medicare include home health agencies, hospitals, nursing facilities, hospices, etc.

Utilize MS Word to prepare correspondence, reports, and other documents.

Gather and perform data entry for office reports, agendas, and meetings.

Fax, scan, or mail documents on daily basis.


Clark Atlanta University Fall 98 – Spr 03 Atlanta,GA

Community Health Education Pursuing to complete degree; few hours short


Customer Service, Effective Oral and Written Communication, EMR, Medical Terminology, HIPAA, Data Entry, Window 7, Microsoft 2010, Microsoft Word, Excel, Outlook, Powerpoint, Meditech, DCMS, PIMS, Sharepoint, Avaya, & Remedy.

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