Resume

Sign in

Desktop Support Active Directory

Location:
Gwynn Oak, Maryland, 21207, United States
Posted:
January 17, 2018

Contact this candidate

LAVAR BRITTON

**** ******** ****

Baltimore, Maryland 21207

410-***-****

ac32tb@r.postjobfree.com

OBJECTIVE

A position in Technical or Administration Support requiring innovative, challenging, employment that will utilize my education, creative ability and strong hardware/software troubleshooting and customer service skills.

CERTIFICATION

Windows XP Certified

EDUCATION

Computer Science, Coppin State College, Baltimore, MD (1997 – 2002) (Emphasis in Computer Programming and Networking Technology)

EXPERIENCE SUMMARY

A mid level Support Technician with 16 years of professional experience in desktop support experience, help desk support, programming, network, remote, hardware, software installation and support. Experience with Help Desk Ticketing systems Remedy, Heat, CPSS and CAPRS. Worked with UNIX, SQL Server and Microsoft Server 2003. End-User Support skills include, completing service calls, network and desktop troubleshooting, and software upgrades. Infrastructure and Network Services include Cisco networking hardware and LAN/WAN technologies configuration, installation, testing, analysis and upgrading of network equipment and services. Experienced in Wireless technologies. 802.11 Routers. Provided clients with Remote Access to their network resources. Bilingual in Spanish. Worked with SharePoint 2007 and 2010.

WORK EXPERIENCE

10/16 – 05/17 BECTON DICKINSON Sparks, MD

Desktop Support Analyst

Remotely and in person answered inquiries and helped troubleshoot hardware or software issues, and solved technical problems.

Administer and troubleshoot Active Directory (AD) user accounts

Administer and troubleshoot Microsoft Exchange email accounts.

01/16 – 05/16 MARYLAND OFFICE OF THE COURTS Annapolis, MD Tier 2 Technical Support Analyst

Remotely and in person answered inquiries and helped troubleshoot hardware or software issues, and solved technical problems.

Administer and troubleshoot Active Directory (AD) user accounts

Administer and troubleshoot Microsoft Exchange email accounts.

06/15 – 12/15 UNIVERSITY OF MARYLAND MEDICAL SYSTEM Baltimore, MD Desktop Support PC Technician

Answered inquiries and helped troubleshoot hardware or software issues, and solved technical problems.

Provided daily on-site phone support for UMMS employees and contractors.

Install, configure, and troubleshoot desktop and network resources

01/12 – 01/15 LOCKHEED MARTIN Windsor Mill, MD Technical Support Help Desk Specialist

Answered inquiries and helped troubleshoot hardware or software issues, and solved technical problems.

Provided daily on-site phone support for CMS and CMS contractors.

Provided help desk and network support to approximately 1,000 local users, and 5,000 users in remote regions

07/11 – 10/11 YORK TELECOM Woodlawn, MD

IT Multimedia Support Engineer

Ensured that network, software and hardware problems are resolved in a timely manner for Social Security Administration.

Provided desktop and network support to approximately 1000 local users, and 5000 remote users.

Supported all problems using CAPRS ticketing system pertaining to the LAN and the workstations associated within it.

Performed on mutli-functional teams while installing/upgrading and integrating products for city, state and federal customers with Avaya, Cisco, HP Extreme, IBM, Dell, Radvision, Minerva, and the SonicWall product lines to create multi-functional, multi-service networks that integrate voice, video, and data. Worked with Windows Server 2003 and 2008.

04/11 – 07/11 BOOZ ALLEN HAMILTON Tyson Corner, VA

Network Support Engineer

Ensured that infrastructure and migration problems are resolved in a timely manner, such as network connectivity issues, pc user related problems, and desktop support concerns.

Provided desktop and network support to approximately 1000 local users, and 5000 remote users.

Performed Windows 7 Migration Installation and support on multiple platforms such as Dell, IBM, HP and HP Extreme.

01/11 – 04/11 PHH ARVAL Sparks, MD

Systems Support Specialist

Provided desktop and network support to approximately 500 local users, and 1000 remote users.

Performed hardware repairs on multiple platforms such as Dell, IBM, and HP.

Ensured that infrastructure problems are resolved in a timely manner, such as network connectivity issues, printer problems, and desktop support errors.

06/10 – 12/10 JOHNS HOPKINS CLINICAL PHYSICIANS Baltimore, MD

Desktop Support Technician

Responsible for the setup of email accounts, and changed user profiles with MS Outlook 2010

Helped support multiple clients upon different network environments, such as XP, Windows Server 2008, and Vista and Windows 7 through the use of Active Directory, Altiris and HP Extreme.

04/09 – 04/10 HYDRO ALUMINUM NORTH AMERICA Linthicum, MD

Technical Support Engineer

Helped support multiple clients upon different network environments, such as XP Windows Server 2008, and Vista through the use of Active Directory HP Extreme.

Provided videoconferencing support (facilitation and setup, ISDN connectivity)

Worked with Cisco TAC and/or ISP provider in troubleshooting network problems and outages.

Worked with the Network Sever team to build, set up and support servers for the entire company.

Supported, monitored, tested and solved hardware/software problems both locally and remotely.

1/09 – 4/09 GENERAL DYNAMICS/NAVY ERP Annapolis, MD

Network Administrator

Provided wireless network support to approximately 1,000 local users, and 5,000 remote users

Performed installation and configuration of Wireless Network Interface Cards (NICs)

Provided videoconferencing support (facilitation and setup, ISDN connectivity)

Supported the Executive staffs’ wireless devices, such as Palm Pilot’s, Pocket PC’s.

10/08 – 01/09 ATK SPACE SYSTEMS Beltsville, MD

Systems Migration Specialist

Provided desktop and network support to approximately 1,000 local users, and 5,000 remote users

Installed DELL desktops to the LAN/WAN and configured all software to meet user specifications.

6/08 – 09/08 ST. AGNES HOSPITAL Baltimore, MD I.T. Support Technician

Responsible for the maintenance and support of various servers. Windows Server 2008

Provided desktop and network support to entire hospital.

12/07 – 03/08 TEAM EXPRESS INC Laurel, MD I.T. User Support Specialist

Helped support multiple clients upon different network environments, such as Novell Client 4.83 and Windows 95/98, NT.

Supported the Executive staffs’ wireless devices, such as Palm Pilot’s, Pocket PC’s. Also, administered their Novell accounts from the Novell server.

4/07 – 11/07 MEDSTAR HEALTH INC Baltimore, MD Technical / Desktop Support Agent

Provided daily on-site assistance and expertise to the staff in an efficient manner.

Answered inquiries and helped troubleshoot hardware or software issues, and solved problems logged by systems and MedStar Health Personnel.

1/07 – 4/07 FUNDAMENTAL INC Sparks, MD Virus Remediation Engineer/ Desktop Support

Assisted with the removal of viruses from the entire system infrastructure.

Imaged and reimaged workstations with the use of Acronis.

Answered inquiries and helped troubleshoot hardware or software issues, and solved problems logged by Remedy.

6/06 – 12/06 DLA PIPER LLC Baltimore, MD User Support Specialist

Answered inquiries and helped troubleshoot hardware or software issues, and solved technical problems.

Provided daily on-site phone and desk side support at one of the largest law firms in the US.

9/04 – 2/06 EARLY MORNING SOFTWARE INC Baltimore, MD Systems Engineer

Monitored the Network Infrastructure of State of Maryland and worked with MDOT to resolve network issues.

Ensured that infrastructure problems are resolved in a timely manner, such as network connectivity issues.

Worked with Cisco, HP Open View, HP Extreme, TAC and/or ISP provider in troubleshooting network outages.

Provided phone and desk side support at CSC.

Provided printer support (wireless IP configurations, drivers and mappings, troubleshooting, etc)

2/04 –8/04 MAMSI INCORPORATED Frederick, MD

PC Migration Technician

Responsible for performing data transfers when needed, and maintaining system backups with Ghost 7.5

Ensured that each workstation that is on the LAN, are running the most updated McAfee Virus Scan.

Supported multiple HW and SW platforms (Windows 2000, XP, Vista / IBM, HP, Dell laptops, etc)

12/02 – 012/03 HCR-MANORCARE State of MD

Systems Migration Specialist

Performed hardware repairs on multiple platforms such as Dell, IBM, and HP.

Setup of email accounts, and changed user profiles with Lotus Notes & MS Outlook

Help support multiple clients upon different network environments, such as Novell Client 4.83 and Windows 98, NT, 2000, and XP through the use of Netware Admin (Novell), and Active Directory (Microsoft).

Installation and configuration of Wireless Network Interface Cards (NICs)

06/02 – 12/02 CATALYST SOLUTIONS Baltimore, MD

Web Page Developer

Developed Cold Fusion projects and performed data analysis.

Created SQL databases for web distribution.

Utilized web based distributed database applications and developed web-enabled designs including HTML.XML, SQL and JavaScript.

Resolved errors or anomalies in database development of front-end report modules and query procedures.

Participated in design and coding activities with senior staff members.

Assisted in the presentation of findings, recommendations, and specifications in formal reports and oral presentations.

Created web-based applications that operate under Oracle, Access, and SQL.

05/00 – 12/01 ELDER HEALTH INCORPORATED Baltimore, MD

Help Desk Analyst/ Intern

Performed hardware repairs on multiple platforms such as Dell, IBM, and HP.

Ensured that infrastructure problems are resolved in a timely manner, such as network connectivity issues and desktop errors.

Setup of email accounts, and changed user profiles with Lotus Notes & MS Outlook.

Support multiple HW and SW platforms (Windows 2000, XP, Vista / IBM, HP, Dell laptops, etc)

WILLING TO RELOCATE AND TRAVEL



Contact this candidate