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Customer Service Professional

Raleigh, North Carolina, United States
January 17, 2018

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Preston Ferguson

*** ****** ***** *****

Sanford, NC 27330



Bachelors of Science, Social Work, May 2015

East Carolina University, Greenville, NC


Honor Roll: Fall 2011, Spring 2012, Spring 2014, Fall 2014

Relevant Coursework:

Crisis Intervention, Marriage and Family Relations, Alcohol & Drug Abuse, Psychology of Personality, Modern Social Problems


TEDI BEAR Children’s Advocacy Center: Stewards of Children; Training in Child Sexual Abuse Recognition, Response and Prevention, August 2015

CPR and First Aid Certified September 2015

Skills: Leadership, Problem Solving, Adaptability, Interpersonal

Volunteer Experience:

Pitt County Council on Aging Home (September 2013 – May 2015)

Golden Living Center Nursing Home (August 2013 – May 2015)

Building Hope Community Life Center (January 2015- July 2015)

Professional Experience:

School Social Worker

Chatham County Schools (October 2016- Present)

Help students function effectively in the school environment.

Assess areas in which students may require assistance or counseling.

Communicate with parents, teachers and administrators.

Maintain accurate case files and reports to track student issues and progress.

Assist in remediation by providing treatment plans or counseling.

Establish mentorship and peer groups that assists with student academic and behavior development.

Develop and implement professional development training for educational staff and parents, as requested.

Maintain an ongoing liaison with community agencies and other resources to meet student needs; refer parents and student to agencies when appropriate.

Respond to referrals requesting verification of residence.

Analyze information gained through record reviews and interviews to determine environmental impacts and appropriate resource needs; integrate gained information into a written report and oral presentation.

Clinical Trials Assistant

IQVIA (Formerly Quintiles, Inc.) (October 2015-September 2016)

Assisted Clinical Team Lead (CTL) and Clinical Research Associates (CRAs) with accurately updating and maintaining clinical systems that tracked site compliance and performance within project timelines.

Assisted the clinical team in the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.

Assisted with periodic review of study files for accuracy and completeness.

Assisted CTLs with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.

Assisted with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow.

Acted as a central contact for the clinical team for designated project communications, correspondence and associated documentation.

Performed assigned administrative tasks to support team members with clinical trial execution.

Site Coordinator

Building Hope Community Life Center (July 2015- October 2015)

Monitored at risk youth in classroom and afterschool setting.

Oversaw the after school program at two middle schools.

Contacted classroom teachers regularly to access student academic and behavior growth throughout the academic school year.

Communicated student academic and behavior performance to parents.

Developed academic plans and lesson plans for small groups to support student academic growth.

Led and identified appropriate staff for character development discussions.

Ensured program integrity and implementation through United Way Site Coordinator Meetings.

Led weekly meetings with support staff to discuss successes and/or areas of improvement.

Developed action plans.

Developed relationships with students and their families through mentoring

Oversaw support staff (timesheets, schedules and responsibilities).

Created (STEAM) Science, Technology, Engineering, Arts, and Mathematics activities an incorporated that with students current curriculum.

Field Placement/ Internship

Building Hope Community Life Center (January 2015 – June 2015)

Director of High School Men’s department.

Created academic and behavioral plans for specific client populations.

Identified community resources to assist client populations.

Facilitated daily group sessions with high school students.

Tracked academic and behavioral progress of students.

Built spiritual and moral development in high school students.

Completed Individual Success Plans (ISPs).

Performed thorough and accurate assessments.

Created treatment plans and developed interventions as needed.

Served as mentor.

Provided social and educational counseling.

Parks and Recreational Worker

City of Greenville (June 2014 – May 2015; weekends only)

Provided park patrols.

Enforced park rules and regulations.

Performed minor maintenance.

Assisted in assembling stages for park performances.

Assisted in upkeep of park facilities.

Basketball Clinic Instructor

Youth Hoops, Chapel Hill, NC (August 2010- Present; seasonal)

Provide basketball instruction to school age children

References: Available on request

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