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Customer Service Administrative Assistant

North Bergen, New Jersey, United States
January 17, 2018

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Noemy Mercedes

North Bergen, NJ ***** 718-***-**** /


Hospitality Management (Short-term project)

Human Resources Assistant Manager 04/2017-08/2017

• Implemented Standard Operating Procedures and basic checklists to ensure proper tracking and follow-up for accurate record keeping of 700 employees.

• Facilitated local employee communications for new hires, promotions, and work anniversary recognitions.

• Served as resource for employees in wellness offerings, and assisted with ongoing projects and activities.

• Planned and executed internal/external local recruitment strategies; maintained consistent interview and job offer process; handled on-boarding/orientation.

• Conducted exit interviews and progressive discipline as needed.

• Maintained FMLA files/Worker’s Compensation; tracked time and attendance; worked closely with payroll.

Penske Automotive Group, Jersey City, NJ

Human Resources Assistant/HR Specialist 06/2016-04/2017

• Assisted in management of staffing and recruitment; screened background/reference checks, and led new hire orientations; processed compensation and benefits; processed employee terminations; served as liaison between payroll and employees.

• Maintained personnel files for accuracy; updated rosters, metrics, and org charts, and ensured compliance with state regulations (i.e. I9 Verifications and State reporting).

• Compiled and updated listings of approved postings along with assigned salary grade levels.

• Arranged quarterly training and development sessions, and maintained up-to-date certifications for employees.

• Developed, updated, implemented, and enforced company standards, guidelines, working methods and internal policies in benefits, labor law, co-worker relations, leaves of absence and worker compensation processes, relocation, personnel administration and internal/external audits.

• Attended to employee questions/concerns regarding company policies and procedures.

• Served as liaison for corporate HR and Area Management; contributed to HR development projects; attended HR Best Practices conferences.

Penske Automotive Group, Jersey City, NJ

Executive Administrative Assistant to GM and VP 09/2014-06/2016

• Demonstrated successful ability in providing comprehensive administrative and personal support to senior managers with the assurance of confidentiality, diplomacy and business etiquette.

• Coordinated multiple office functions that focused on computerized scheduling, electronic billing, data management, calendar management, and drafting and editing correspondence.

• Produced monthly reports to track vehicles sold, new vehicle inventory, yearly sales, budget management and store ranking.

• Negotiated with vendors, transporters, suppliers, and caterers for the best rates to stay within budget.

• Organized volunteer/fundraising events 3-5 times a year to raise money for local food pantries, and non-profit organizations.

• Monitored Customer and Employee Satisfaction Index weekly to evaluate customer and employee reviews of the company.

• Coordinated health screening workshops for over 300 employees; promoted health and wellness events and initiatives.

• Provided HR policy and procedure guidance to department managers to ensure compliance.

• Reviewed resumes and assisted HR with screening and processing of new hires.

• Increased and optimized employee productivity by boosting employee morale and promoting employee engagement.

• Assisted corporate legal department with legal filings; reconciled corporate accounts and processed invoices.

Law Offices of Michael S. Lamonsoff, P.C., New York, NY

Executive Administrative Assistant to Managing Attorney 11/2013-03/2014

• Managed technical and clerical operations; coordinated meetings, processed accounts payable/receivables; created and arranged for delivery of legal correspondence in compliance with court-ordered statute of limitations.

• Scheduled appointments and briefings for over 30 case managers/paralegals; assigned time sensitive tasks, such as notice of claims, grievances, appeals, and judgements.

• Served as interpreter for attorneys with Spanish speaking clients, and prepared support documents and recommendations for hearings and trials.

• Processed loans via third party companies for clients facing financial burdens

Trolman, Glaser & Lichtman, P.C., New York, NY

Executive Assistant/ Legal Secretary to Senior Partner 08/2006-11/2013

• Excelled in performing paraprofessional and legal research related to injury claims, such as motor vehicle and workplace accidents, medical malpractice, dangerous drugs, and personal injury; assisted partners with preparation of motions, pleadings, affidavits, briefs and court applications.

• Interviewed clients, gathered asset information, and prepared and served pleadings.

• Produced information by transcribing, formatting, editing, copying, and transmitting text and data.

• Maintained attorneys’ and senior partner’s calendar; scheduled teleconferences, depositions, travel, and court appearances.

• Successfully managed multi-phone line, receiving over 50 calls daily, and screened calls for potential new cases.

• Preserved ligation files and legal documents according to standards held by Federal Labor Laws; ensured legal documents were processed and handled in compliance with statute of limitations.


Fluent in English and Spanish ● ADP ● QuickBooks Pro ● Adobe Professional ● Scheduling ● Project Management ● Editing and Proof Reading ● Budget Management ● Training and Development ● Statistical

Reporting ● Event Planning ● Preparing Invoices and Accounts Receivable ● Creating Legal Documentation

● Timekeeping● Customer Service ● Microsoft Office Suite ● Legal Research ● Business Ethics Certificate

● Mediation/Dispute Resolution Certificate


Bergen Community College, Paramus, NJ – Project Management 120 Hour Intensive Course, December 2017

John Jay College of Criminal Justice, New York, NY, May 2010

Bachelors of Arts in Justice Studies: Over all GPA: 3.6 Magna Cum Laude

English Minor

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