Resume

Sign in

Customer Service Manager

Location:
San Diego, California, United States
Posted:
January 17, 2018

Contact this candidate

612-***-****

ac32p9@r.postjobfree.com

MELISSA MCKERNON

SAN DIEGO, CA 92109

Linkedin.com/in/melissa

mckernon

DATA ANALYST PROJECT MANAGER

CREATIVE PROBLEM SOLVER MOTIVATIONAL LEADER OUTSTANDING COMMUNICATOR DATA MANAGEMENT DRIVEN High impact professional with educational background in business and data analytics and unique talents in delivering customer service excellence, revitalizing operations, and boosting team performance.

Quick learner, disciplined with an eagerness for applying data analytics capabilities to improve business operations and drive revenue growth within fast paced environments.

Collaborative leader with a persuasive communication style and ability to manage multiple projects and large customer base without compromising quality or productivity.

Dynamic performer with outstanding capacity for

researching, analyzing and communicating data insights to diverse audiences as well as cultivating productive relationships with managers, team members, and clients. EDUCATION, CERTIFICATIONS & PROFESSIONAL DEVELOPMENT MASTER OF SCIENCE IN STATISTICS, BIOSTATISTICS EMPHASIS Dec 2016 San Diego State University, San Diego CA GPA: 3.61/4.0 RELEVANT MASTER COURSES: Applied Regression Analysis Time Series Analysis Applied Multivariate Analysis Epidemiology Statistical Computing Border/Global Health Surveillance SELECT MASTER PROJECTS:

THE EFFECT OF THE TREATMENT ON THE GLAUCOMATOUS PROGRESSION OUTCOME – LOGISTIC REGRESSION: Identified logistic regression as the proper method to manage the data using R. Generated test statistics and p values, interpreted results and communicated them in plain language.

EUROPEAN MEAT CONSUMPTION – MULTIVARIATE ANALYSIS: Performed principal component analysis and clustering to generate accurate conclusions. Conducted data analysis with SAS created graphs and detailed reports.

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION & MANAGEMENT INFORMATION SYSTEMS Dec 2003 University of Wisconsin, River Falls, River Falls, WI DEAN’S LIST GPA: 3.5/4.0

SAS Certification Base Programmer Expected Completion by Nov 2017 QuickBooks Certification, Two day Course, San Diego 2015 Clinical & Transitional Research Short Course: University of Southern California 2013 PROFESSIONAL EXPERIENCE

West Coast General Building Contractors San Diego, CA Feb 2014 – Present

ADMINISTRATIVE ANALYST

Manage accounts payable, accounts receivable and customer/supplier communications at a general building contractor small business for 30 hours per week. Conduct coding, data entry, and generate checks. Research and maintain accurate records of account transactions to identify and resolve discrepancies.

Identified and implemented improvements in operating procedures using Excel spreadsheets that streamlined processes and increased team efficiency and productivity.

Recognized for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy; identified cost effective methods to track daily processes. CORE COMPETENCIES

Team Leadership & Collaboration

Staff Training Customer Service

Project Management

Business Process Improvement

Data Collection Communication

Data Cleansing & Processing

Quantitative & Qualitative Data Analysis

Financial/Accounting Data Management

Clinical/Translational Data Analysis

Data Entry (Sales, Invoices, Bank

Accounts) MS Word, Excel, Access R

QuickBooks SAS Programming SQL

MELISSA MCKERNON 612-***-**** ac32p9@r.postjobfree.com PAGE 2 Seasons 52 La Jolla, CA Feb 2017 – Present

SERVER

Joined as a regular server during nights and weekends (~ 15 20 hours per week) and got promoted within first 5 months to coordinate and serve guests at private dining events.

Leveraged distinct knowledge of 52 wines as well as continual learning of food ingredients and stories of origin to address specific customer questions about the menu.

Awarded a "Freshness Pin" by management within 6 months of joining Seasons 52 for completing all work beyond expectations, demonstrating positive drive, dedication and team player attitude; acknowledged by coworkers for ‘going above and beyond’ to meet customer expectations with 5 “Fresh Cards” awards. Mad House Comedy Club San Diego, CA Feb 2014 – Aug 2016

SERVER

Part of the team of 5 to 6 servers for food and drinks. Provided a unique customer service experience to more than 100 guests per show for 3 nights per week in a fast paced, entertaining environment.

Managed a 10 15 table section for two shows per night; greeted guests, took orders, delivered food and drinks, and promptly processed payments.

Listened attentively to guests’ concerns and addressed problems efficiently and according to company guidelines; collaborated with managers and team members to accelerate issue resolution. Trader Vic’s, LA Live Los Angeles, CA Jan 2012 – Nov 2013

SERVER/BANQUET CAPTAIN

Managed own tables while concurrently ensuring all servers within shift were abiding by company rules in an iconic LA restaurant for 30 40 hours per week. Assisted manager with filling out and managing paperwork, making sure side work was complete, and checking on kitchen times.

Trained 7 to 8 new servers on how to prepare 80+ mixed drinks and food menu items; learned ingredients for every meal on the menu, paired food with wine and tested them daily.

Captained banquets as assigned by manager, which consisted of setting up, keeping contact with the person in charge, and making sure all customer requests were met. Newsroom Minneapolis, MN Aug 2010 – Dec 2011

SERVER

Worked as a server for about 40 hours per week and thrived in a fast paced, upscale bar by turning as many tables as possible, often managing and delivering superior service to 12 20 table sections while simultaneously bussing, cleaning, and setting up tables.

Managed about 20 30 guests at any given time; ensured customers had a great experience and strived to impress them by maintaining pleasant conversations while delivering high quality, prompt service. Palomino Minneapolis, MN Aug 2008 – Jul 2010

SERVER

Joined as a lunch server, and within one month got promoted to dinner server based on excellent performance, and started contributing to banquets after six months of joining Palomino.

Welcomed guests and assisted them in order selection by promoting specific food and wine pairings learned at length during monthly training sessions; worked for an average of 20 to 25 hours per week.

Increased guest check averages by upselling appetizers, specialty drinks, and desserts; expedited the food once a week and aided in serving cocktails whenever needed to meet customer needs. Earlier Experience:

FRONT DESK RECEPTIONIST/CLOSER AT LIFETIME FITNESS Woodbury, MN Mar 2001 – Jul 2009 MANAGER/SERVER AT SPORTSMAN’S GRILLE Owatonna, MN Oct 2006 – Jan 2008 FRONT OFFICE MANAGER/DATABASE ADMINISTRATOR AT MENARDS HOME IMPROVEMENT SUPERSTORE Eau Claire, WI 2003 – 2006



Contact this candidate