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Customer Service Computer

Groveport, Ohio, 43125, United States
January 17, 2018

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Raymond Harrah

**** ******** ****

Groveport, Ohio


(614) ***-****


- To obtain a position working in a respected company.


Air Cargo Ramp Service Clerk

- Accept and process inbound and outbound air cargo and truck shipments

for American, Continental, Delta, Northwest, Air Canada, United, and US Airways airlines.

- Retrieve air cargo from airport ramp and return to air cargo facility.

- Unloaded and sorted air cargo from airport ramp.

- Accepted and processed live animals, human remains, and dangerous goods.

- Worked Delta, United, and US Airways discrepancy lists.

- Collected and processed collect monies for inbound and outbound shipments.

- Contacted customers to retrieve inbound air and truck cargo shipments.

- Worked counter customer service to accept and process inbound

and outbound air cargo and truck shipments.

- Unload and load air cargo truck shipments.

- Managed and supervised personnel.

- Operated propane 5K forklift.

- Operated hand carts, hand trucks, and manual pallet jack.

- Processed United Daily Cash Report.

- Monitored United Receipt of Freight (RCF) and Flown as Planned (FAP) programs.

- Participated in weekly United teleconference calls to discuss the status of United and the

United air cargo program at CMH John Glenn International Airport.

- Conducted daily dock inventory and matched inventory to freight on hand.

Group Leader - Receiving and Shipping

- Operated RPS (Roadway Package System) online computer to ship property UPS.

- Operated UPS (United Parcel System) online computer to ship property UPS.

- Coordinated the loading and unloading of trailers.

- Input information in Numina computer system to load trailers.

- Setup lanes and Numina sorter to allocate shipments to correcr lanes and trailers.

- Picked, packed, and shipped orders.

- Process and receive incoming trailer shipments.

- Coordinate and prioritize trailer off loads.

- Managed and supervised personnel.

- Inventoried pick and pack areas.

- Operated Crown and Raymond stand up battery operated forklifts.

- Operated hand carts, hand trucks, electric and manual pallet jacks.

- Operated hand held bar code reader.

Aircraft Maintenance Supply

- Used Federal Logistics (FEDLOG) computer to reference part numbers to the correct

National Stock Number (NSN).

- Delivered, tracked, and picked up replacement aircraft parts.

- Inventoried and ordered replacement and expendable stock.

- Warehoused, stocked, and binned replacement stock.

- Ordered, maintained, and turned in replacement aircraft parts.

- Packed and shipped bad repairable replacement parts to repairable depots.

- Used microfiche to help customers cross reference part numbers to National Stock Numbers (NSN)

to order the correct replacement parts.

- Managed and supervised personnel.

- Operated vehicles up 1 1/2 tons.

- Operated hand trucks, hand carts, and pallet jacks.

- Maintained, ordered, and tracked mission critical replacement parts.

- Maintained, ordered, and tracked parts for repairable end items.

Computer Skills

- Used Windows 7, 8, and 9, Windows XP, Windows ME, Windows 98, Windows 98 SE, Windows 95,

Windows 3.1, Microsoft Excel, Microsoft Word, DOS, and Microsoft Publisher.

- Ordered, turned in, tracked, processed inquiries, and supply requisitions using computer based supply systems.

- Used Island Pacific Numina computer sysyem to allocate lanes and sort trailer load segments.

- Used American Sabre, Delta Webvision, Delta DLTERM, United UC360, United Unimatic, and US Airways Sabre systems to process, track, order, and receive inbound and outbound air cargo shipments.


- 7 July 2000 - 5 March 2017 Cargo classes for Delta, United and US Airways airlines

- November 1994 Hill AFB Utah Core Automated Supply Training (CAMS)

- June 1991 Kunsan ABS Korea USAF Advanced Supply Training

- June 1990 Anderson AFB Guam Quality Assurance

- May 1989 Anderson AFB Guam Non Commissioned Officer Course

- March 1989 Anderson AFB Guam Supervisor Safety Course

- January 1988 Andersen AFB Guam OJT/ Trainer Course

- August to Sept 1986 Lowry AFB Co USAF Supply School

- July to August 1986 Lackland AFB TX USAF Basic Military Training

- Sept 1981 to May 1985 Smithers WV Valley High School


- 15 May to 11 October 2017 Total Airport Services, Columbus Ohio

- 7 July 2000 to 5 March 2017 Worldwide Flight Services, Columbus Ohio

- July 1997 to April 2000 Shoe Corporation of America, Columbus Ohio

- July 1986 to July 1996 United States Air Force (Guam, Korea, and Utah)

(deployed to over 10 countries and stations)

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