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Active Directory Microsoft Office

Hudson, New Hampshire, 03051, United States
January 17, 2018

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Proficient in Windows *, *,* *, Android, IOS, Microsoft Office


THE MENTOR NETWORK Apr 2017 to Present

Help Desk Support

Provide remote desktop hardware and software troubleshooting support

Administer user accounts and access on Active Directory

Computer setups- Set up workstations for new users and handle any workstation moves

Shared folder mapping

Troubleshooting difficult computer issues

Installed, configured, and created VPN accounts

MIRAPATH Aug 2015 to Feb 2017

Sales Support (Jul 2016 to Feb 2017)

Provided phone support for the sales team.

Document management.

Created quotes for the sales team.

Data Center Technician (Aug 2015 to Jul 2016)

Single-handedly re-built a small Data Center (60+ Racks)

Added server management system

Set up and connected 32 port network KVMs

Set up and connected 48 port network Serial ACSs

Set up network PDUs (Power devices)

Rack and Stack servers

Connected networking wires to servers and devices

Managed power distribution

In charge of setting up network switches in racks

Rack and stack

Connected with redundancy

Managed fiber install

Worked with System Admins on various issues

Troubleshot and repaired servers

Replaced server hardware – hdd, batteries, and power supplies

Troubleshot ilos, IPMI

Set up and configured

IP addresses, user names, passwords

Reset to default usernames/passwords

Updated firmware

Decommissioned outdated servers and equipment

Removed hard drive for shredding

COMPUCOM Mar 2014 to Aug 2015

Field Tec

Troubleshot hardware and software issues and applied repairs

POS systems, Workstations, Servers, Server MGMT device

Printers, Scanners, Wireless APs, Monitors

Jonathan Glaude

Page 2

Monitored daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated

Used various programs to install applications such as SCCM and other

Managed Laptop, PC, and Printer maintenance support

Documented all reported problems, requests, questions and resolutions

PELHAM SCHOOL DISTRICT, Pelham, NH Mar 2010 to Mar 2014

IT Support (Nov 2012 to Mar 2014)

Installed wire runs of Cat 5e

Troubleshot hardware and software issues and applied repairs

Computers, Laptops, Tablets, Projectors, and Media Devices

Printers, Scanners, Applications

Responsible for the Windows 7 migration.

Responsible for Windows 7 image building using Norton Ghost

Provisioning new laptops and desktops

Assisting with imaging, user configuration, and software installation.

Custodian (Mar 2010 to Nov 2012)

HEWLETT-PACKARD, Andover, MA Apr 2008 to Jan 2009

PC Technician


Potomac University

Bachelor of Science in Information Technology Jun 2015

Minor in Project MGMT, minor System Administrator

Nashua Community College

Associates of Science in Computer Engineering May 2008

Courses in:

Windows Server 2008 R2 and 2012 R2

Networking, Win Server 2012 DHCP

Active Directory, VMware Workstation, vSphere/ vCenter


Progressing towards MCSA: Windows Server 2012 and CompTIA Network+ certifications

A+ Certified

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