TECHNICAL SKILLS
Proficient in Windows *, *,* *, Android, IOS, Microsoft Office
PROFESSIONAL EXPERIENCE
THE MENTOR NETWORK Apr 2017 to Present
Help Desk Support
Provide remote desktop hardware and software troubleshooting support
Administer user accounts and access on Active Directory
Computer setups- Set up workstations for new users and handle any workstation moves
Shared folder mapping
Troubleshooting difficult computer issues
Installed, configured, and created VPN accounts
MIRAPATH Aug 2015 to Feb 2017
Sales Support (Jul 2016 to Feb 2017)
Provided phone support for the sales team.
Document management.
Created quotes for the sales team.
Data Center Technician (Aug 2015 to Jul 2016)
Single-handedly re-built a small Data Center (60+ Racks)
Added server management system
Set up and connected 32 port network KVMs
Set up and connected 48 port network Serial ACSs
Set up network PDUs (Power devices)
Rack and Stack servers
Connected networking wires to servers and devices
Managed power distribution
In charge of setting up network switches in racks
Rack and stack
Connected with redundancy
Managed fiber install
Worked with System Admins on various issues
Troubleshot and repaired servers
Replaced server hardware – hdd, batteries, and power supplies
Troubleshot ilos, IPMI
Set up and configured
IP addresses, user names, passwords
Reset to default usernames/passwords
Updated firmware
Decommissioned outdated servers and equipment
Removed hard drive for shredding
COMPUCOM Mar 2014 to Aug 2015
Field Tec
Troubleshot hardware and software issues and applied repairs
POS systems, Workstations, Servers, Server MGMT device
Printers, Scanners, Wireless APs, Monitors
Jonathan Glaude
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Monitored daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated
Used various programs to install applications such as SCCM and other
Managed Laptop, PC, and Printer maintenance support
Documented all reported problems, requests, questions and resolutions
PELHAM SCHOOL DISTRICT, Pelham, NH Mar 2010 to Mar 2014
IT Support (Nov 2012 to Mar 2014)
Installed wire runs of Cat 5e
Troubleshot hardware and software issues and applied repairs
Computers, Laptops, Tablets, Projectors, and Media Devices
Printers, Scanners, Applications
Responsible for the Windows 7 migration.
Responsible for Windows 7 image building using Norton Ghost
Provisioning new laptops and desktops
Assisting with imaging, user configuration, and software installation.
Custodian (Mar 2010 to Nov 2012)
HEWLETT-PACKARD, Andover, MA Apr 2008 to Jan 2009
PC Technician
EDUCATION
Potomac University
Bachelor of Science in Information Technology Jun 2015
Minor in Project MGMT, minor System Administrator
Nashua Community College
Associates of Science in Computer Engineering May 2008
Courses in:
Windows Server 2008 R2 and 2012 R2
Networking, Win Server 2012 DHCP
Active Directory, VMware Workstation, vSphere/ vCenter
CERTIFICATIONS
Progressing towards MCSA: Windows Server 2012 and CompTIA Network+ certifications
A+ Certified