Customer Service Assistant

SHEILA FRY

**-** **** ****** *********, NY ***** ● 917-***-****, email: *************@*****.*** mailto:***********@*****.***

mailto:***********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced professional with an accounting/bookkeeping and financial background.

Work efficiently in a fast-paced, environment with strong time management, customer service and organizational skills. Self-starter with strong work ethics. Eager to take on new challenges.

Accurate, highly organized, ability to meet deadlines while maintaining a smooth workflow.

Solid working knowledge of Microsoft Word, Excel, Access, PowerPoint, QuickBooks 2013, Sage accounting software, Tax Form helper 2016, Jonas club management software.

ADP payroll, Future, Integrity software systems and Aloha restaurant programs, and tac software.

Proven track record of successfully achieving goals. Committed to a job well done.

WORK EXPERIENCE

Hamlet Old Oyster Bay Plainview, NY 2/28/2017-present

Accounting Assistant.

Financial management, including delinquencies, late notices

Vendor relations, all bank account and credit cards reconciled

Follow established policies and procedures, writing letters of suspension, and arrears.

Enforce the terms and conditions of all site governing documents

Maintain records both in physical files and electronic resources

Handle record-keeping

Processing homeowner communications

Secure estimates, schedule, track, record and implement all maintenance and repairs

Purchasing

Gym scheduling, update trainers license and insurance

General ledger

Arrears, posting ticketing into customer accounts.

Suspension List

Full amenity suspension

Payroll reports – HOA

Interface with Resident / billing questions

Scanning checks into 4 bank accounts.

Snow removing notice to home owners.

Harlem Commonwealth Council, Inc. (Temp position) 08/26/16-02/24/17

Assistant Controller

New York Department of Probation, NYC Department of Youth Services, Community Development, and after School Program billing, and budget management AP. Program management preparing paperwork for reimbursements, accounting government contracts and grants for city state and federal. Working with 1099, and budgets, financial reporting, financial data analysis.

Society of Corporate Secretaries & Governane Professionals 4/01/16 -08/16/16

Account Payable /Assistant human resources

Update payments in excel for memberships

Enter bills /general ledger codes in to sage accounting system, filling voucher request forms, filling out check request forms.

SMS Engineering: PC, NY, NY (Temp position) 12/01/15-01/31/16

Office Manager

Bookkeeping (AR/AP), General ledger, purchase orders, credit card and bank reconciliations

Invoicing/Collections/Vendor relations, Banking: deposits, reconciliations,

Payroll, Contracts, Proposals, Management

ERM ARCHITECTURE LLC NY, NY (Temp position) 7/15-10/15

Office Manager and Bookkeeper

Assisted principal architect with all accounting needs inclusive of Excel spreadsheets to track project costs, inclusive of apportioning yearly rents and insurance premiums to individual projects

Prepared invoices for monthly billings based upon hourly rates and/or percentage of fee completed for projects

Assembled all business tax deductions on Excel consisting of cash receipts, categorized entertainment expenses, equipment/car/repairs expenses, office supplies; and coordinated with CPA

Computed bi-monthly payroll for four employees, based upon freelance hourly rates.

Office duties consisted of reception answering telephone, managing blueprinting files, creating PDFs & JPGs, and project filing.

RED APPLE REAL ESTATE, NY, NY (temp position)

Property Management Assistant 3/15-7/15

Assisted six Property Managers within firm

Worked with Tenant Pro and MDS Property Management Systems to valid check numbers linked to invoices. Accounts receivable on rents, water, taxes and vendors. Scanned and saved invoices as PDF, TIFF into MDS Property Management System to provide an image of the invoices.

Daily runs to the post office for three day notices for certified mail and to the bank for the projects developments. Entered 250 Con Edison bills into Tenant Pro system. Administrated claims work for tenant’s units concerning issues within the building. Assisted in preparing blue prints for vendors/subcontractors and filing commercial loans contracts.

Worked Excels doing rent roll and updating system lease contracts for commercial buildings. Developed tenant relationships with each building and addition return deposits for rental tenants. Performed property evaluations by checking updated certified liability insurance.

ATLANTIC MANAGEMENT RESTAURANT GROUP New York, NY (Cercle Rouge) 5/11-01/14

Full Charge Bookkeeper/Assistant to CFO

Responsibilities include monitoring and reconciliation of inventory, supervision and reporting on bartender’s cash register balances.

Reconciliation of accounts payable and multiple bank accounts, accounts receivable entry of invoices of Seamless online ordering delivery service, which included entering discounts and reconciling them through QuickBooks on a monthly basis.

Prepared weekly payroll by entering hours worked into payroll worksheets in QuickBooks and in CompuPay system to generate payroll checks. Transferring payroll reports from CompuPay to QuickBooks and reconciling on a weekly and monthly basis.

Management of managers/chefs by reviewing and monitoring restaurant inventory and comps to customers.

Using the Aloha restaurant point of sales software, entered taxable and non-taxable sales into Excel and reconciling monthly through QuickBooks. Pay and prepare sales tax every month. Investigated discrepancies in credit card receipts. Monitored weekly food cost through Excel.

Prepare balance sheets, printed weekly POS batches, recorded all gift certificates weekly into a log. Processed NY sidewalk payments (for liquor licenses).

THE HAMLET OF OLDE OYSTER BAY, Lakeview Restaurant Plainview, NY

Assistant Bookkeeper 10/07 – 12/1/2010

In charge of handling accounts payable/accounts receivable functions

Performed general ledger entries including; payroll entries and financial reports for ADP. Responsible for reconciling bank and credit card accounts.

Worked for Home Owner’s association for four separate companies that involve billing services for maintenance and restaurant.

Highly experienced in processing payments for all goods and services using accounting software system.

Processed a high volume of vendor invoices. Proven ability to solve complex accounting issues. Handle client inquires.

Ensured customers’ needs were effectively addressed and provided resolution. Maintained excellent vendor relationships.

EDUCATION:

Queens College Major Accounting 2011- 2013

Hunter Business School Computerized Office Medical Technology 2006/2015

Suffolk Community College Associates in Arts 2002

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