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Office Customer Service

Calgary, Alberta, Canada
January 17, 2018

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**** ** ** **, *** *S* 587-***-****


Grace is a reliable, conscientious and very positive self- starter who not only works well with others, but also performs effectively when she is on her own. With a commitment to customer service, she possesses a long track record of working in various administrative roles, with good PC skills and the ability to communicate effectively and confidently at all levels. My greatest strengths are my willingness to take responsibility for all the administrative duties within an office, working efficiently as part of a team and forming personal bonds with other staff members as well as my desire to work with existing management teams on any ad hoc tasks. In addition to that, she is very smart and presentable, and demonstrates great pride in her professionalism and manners. Right now, she is looking to continue her already successful career by joining a company that is looking to recruit talented individuals who can get results.


Document development



Travel arrangements

Meeting support

MS Office applications, typing and word- processing, keyboard skills

Office procedures, filing, writing correspondences

Reception duties, Administration, office management

Decision making, raising credit notes


Diploma March 2015 Alison University

-Diploma in Office Administration

Masters/ March 2012/ Oslo university College –Norway

-International social welfare and health policy

Bachelors July 2004 University of Buea - Cameroon

-Bachelor of Science in Public Administration


The ability to plan, anticipate and react positively

Can prioritize and handle multiple tasks while meeting established deadlines

Service Oriented, Excellent communicator, great management skills, Leadership skills, decision making

Super organized, service oriented, professional judgement

Energetic,self-control, influencing skills

Problem solving, tactful and articulate


Office Administrator, Royal Group Inc. Toronto, ON January 2016-Present

Responsible for all administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the office

Answering incoming calls in a professional manner

Establishing stationary requirements for the office

Following standardized company procedures relating to all aspects of office performance

Ensuring that all information and documentation is compliant with guidelines of the Data Protection Act

Coordinating and communicating activities for the office, including all employee events

Updating data base with relevant and confidential information

Open and distribute regular and electronic incoming mail and other material and coordinate the flow of information

Resourcing of candidates and appropriately advertising for and recruiting place-able staff

Arranging interviews and confirming interviews by email

Administrative Assistant ASSA ABBLOY Group, Toronto ON/ March 2014- November 2015

Made and maintained appointment schedules for visitors and executives

Arranged for travel tickets and hotel accommodation for sales and marketing team

Provided administrative support to sales and marketing team

Organized interview schedules and training sessions for new employees

Prepared courier and parcels for shipments and tracking delivery

Prepared daily, weekly, and monthly reports on expenditure incurred on office operations

Office Administrator, Norwegian Traffic service (NSB), Oslo, Norway- May 2012-January 2014

Assisted office staff in maintaining files and database

Planned, scheduled and produced all company meetings

Prioritized and completed assigned projects by required deadlines

Prepared reports, presentations, proposals and correspondence

Assigned jobs and duties to office staff as needed

Managed staff schedules

Scheduled appointments and meetings for executives and upper level staff


Available upon request.

Contact this candidate