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Customer Service Manager

Location:
Stone Mountain, Georgia, United States
Posted:
January 16, 2018

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Stephanie N. Miller

Stone Mountain, GA ***** 678-***-****

www.linkedin.com/in/stephanie-miller-bb384b31 ac32cu@r.postjobfree.com

Professional Business Manager

Human Resource Management Training Programs Project Controllership

Seasoned business professional with over 20 years of experience supporting corporate business operations, developing innovative training programs and managing teams to achieve operational efficiency. Skilled leader, with expertise in improving sales growth through effective customer relationship management. Demonstrated history of delivering the highest level of customer service while overseeing employees, managing payroll, and coordinating with Human Resource Departments to ensure company services and public relations. Technical proficiency in Microsoft Office Suite, Publisher, Visio, Microsoft Access, Microsoft Project, PeopleSoft, HRIS, Lotus Notes, KRONOS, FAS, and Star Accounting Systems.

Consultative Communications

High-Level Sales Proficiency

Strategic Planning & Analysis

Client Services

Operational Management

Competitive Intelligence

New Business Development

Integrity-Based Leadership

Problem Resolution

Staff Training

Sales Management

CRM / Inventory

PROFESSIONAL EXPERIENCE

KOHL’S DEPARTMENT STORE 2007 – Present

Assistant Store Manager, 2008 – Present

Manage all departmental operations, leading large-scale teams in support of sales and tracking with the focus of improving organizational goals and streamlining operations to achieve improved productivity.

Responsible for improving customer service programs, administering best practices in effectively training employees to increase customer satisfaction.

Coordinate merchandising efforts throughout operational levels, maintaining continuous analysis of sales and inventory levels while successfully reducing loss through innovative prevention programs.

Facilitate the development of company schedules, reviewing store expenditures and workloads to ensure the appropriate representation of employees throughout each department.

Assist with recruiting qualified employees in support of company productivity goals.

Maintain operational guidelines through the implantation of employee safety program, and employee training regarding the appropriate methods of sales and customer service interaction.

Area Supervisor, 2007 – 2008

Served as the supervisor of employee point of sale teams, effectively leading and training employees on the company mission and vision for ensuring high quality public relations and customer service.

Aided in decision making processes, recommending business and service level improvements, driving communications throughout organizational levels to achieve operational objectives.

Ensured team adherence to client service guidelines, maintaining communications with a diverse range of employees, facilitating a hands-on training approach.

Participated in employee performance reviews, recommending future training and employee recognition based upon customer service.

Successfully maintained inventory and stock through departments, working with loss prevention to achieve a reduction in costs and inventory loss.

Recognized current and potential store problems, assessing risks and analyzing the best methods for ensuring timely problem resolution while securing long term customer relationships leading to increased annual revenue and profit growth.

ADDITIONAL CAREER HIGHLIGHTS

TARGET CORPORATION, Guest Service Team Leader 2004 – 2007

Cash Transactions

Team Supervision

Point of Sale

AVID CENTER, Administrative Assistant 2002 – 2004

Project Management

Administration Leadership

Conference Coordinator

BELLSOUTH IT, Project Coordinator/Management Services 1998 – 2002

Budget Analysis

Training Development

Employee Training Services

EMORY UNIVERSITY, Human Resources 1996 – 1998

Employee Assistance

Training Programs

Resource Allocation / Project Management

---Additional experience as a Human Resources Assistant (Emory University), 1995 – 1996; and an Asst. Manager & General Manager (Hardees Food System), 1988 – 1995---

EDUCATION / CERTIFICATES / TRAINING

Diploma, Terra Haute South Vigo High School

Certificate, Personnel/Human Resource Assistant

Certificate, Personnel/HR Compliance

Certificate, The Essentials of Credibility

Certificate, Composure & Confidence

Training, Word 97 Advanced

Training, Beginning and Intermediate Excel 97

Certification, Time Management, Organizational Skills, and Project Management



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