Manish Raval

***** ******** *****

Valencia, CA *1354

ac32az@r.postjobfree.com

818-***-**** (call)

661-***-**** (call plus text)

Preferred method of contact: email

Summary

Over 20 years of Information Technology experience with focus on Build/Release Engineering, Cloud Technologies, Automation using CI/CD tools/scripts, and Site Reliability. Well versed in current DevOps and Release Management methodologies. Excellent verbal/oral communication skills.

Technical Skills (tools and technologies)

●Jenkins for software builds

●Git/GitHub (Software repository)

●Perforce (Software repository)

●Puppet (Configuration Management for Over 400 Staging/Prod nodes)

●Bash Shell Script Manipulation

●Python Script Manipulation

●Bamboo (Software Testing)

●IBM Buildforge (Code Deployment to QA, STAGE, Production)

●RedHat Enterprise Linux (Over 12 years)

●Solaris Unix (over 8 years)

●AWS Core Services plus cloudformation (creating yaml templates)

●Zenoss (Monitoring)

●AppDynamics (Monitoring)

●Nagios (Monitoring)

●Splunk (Log Analysis and Monitoring)

●Confluence Wiki (Documentation)

●JIRA (Change Management, Ticketing)

●Oracle DB Scripts (Deployment, troubleshooting)

●MySQL (Deployment, Troubleshooting)

●Node.js Deployment

●Apache HTTP Web Server

●Apache TomCat

●Troubleshooting Apps written in Java

●Troubleshooting Apps written in Ruby

●All MS Office products including Visio for creating network and application maps

●Disaster Recovery Test Lead

●Citrix NetScaler

●Citrix XenServer

Functional Skills

●Change Manager (Deployment conflicts, High/Medium/Low risk changes and approvals, Deployment Windows, Customer Notifications)

●Release Manager (Assigning releases to Release and Deployment Engineers, prioritizing releases, creating deployment plans, conducting go/no-go meetings for prod deployments, Creating rollback plans, notifying stakeholders of status, post-release meetings)

●Scrum Master (Leading sprint planning meetings, Removing impediments to software release projects, working with product owners, ensuring DevOps teams maintaining velocity in an Agile method)

●Incident Management (During outages, led teams to resolve issues as efficiently as possible to reduce customer-facing downtime, created RCA documents with recommendations on how to proactively avoid such issues/outages striving for 99.999% uptime)

●SME on several applications, services so that clear and concise documentation, training, processes, and procedures were provided to L1 Support and to Peers. Participated in 24/7/365 on-call rotation for incidents

Work Authorization Status: US Citizen

EXPERIENCE:

7/2011-9/2017

Citrix Systems, Santa Barbara, CA

Sr. Deployment Engineer/Devops Engineer

Updated and maintain a Continuous Deployment infrastructure to manage all aspects of the development, QA, Staging and production/live environments. Worked with Tier I NOC support, other Tech Ops Teams, Development and QA engineers to troubleshoot and resolve escalated production issues. Production deployment planning, testing and verification. Work with engineering team on builds and releases. Automate deployment processes in an agile continuous integration environment. Troubleshoot issues with builds and deployments and offer solutions. Created RCA documents for outages and suggested improvements so those outages do not recur. Support process improvements that helped guide the development, sustainment, and support of activities. Those processes included change management workflows in JIRA, release management processes, deployment plans including rollback plans, documentation so that deployments could be done be Dev/QA Teams and NOC. Innovated new "Deployment Ticket Workflow" for Citrix Online products by implementing new designs and removing redundancies. Ensure 99.999% system uptime in production. Drove various process improvements that helped to lower risk and maintained quality, functionality and time to market. Rolled out existing and new services to Amazon Web Services for the Citrix Online products, including GoToMeeting, GoToWebinar, GoToTraining, and GoToMyPC. Used JIRA for ticketing and change management. AppDynamics and Zenoss for monitoring. Splunk for log analysis, confluence WIKI for documentation, Visio for creating/updating system and network maps and for change management process flow. Extensively used IBM Build Forge and Jenkins for software builds/ testing and deployment. Perforce and GitHub for software versioning.

6/2007-7/2011

AT&T, Glendale, CA

Senior Systems Specialist/Release Manager

Provide UNIX and Windows based production support with root cause analysis of production outages on multi-tier, web based enterprise applications using the latest technologies. This support includes debugging Unix Shells scripts, application log analysis, interacting with business users, infrastructure support, and development/QA teams. Also responsible for ensuring the successful deployment of applications throughout the SDLC. Deploy about 15 releases to various applications per week and assure that these applications are not adversely affecting production environment immediately after rollout. Maintained Production Incident Documentation via JIRA (Defect Tracking Software) to ensure the quality of all tickets affecting prod environment are appropriately addressed by Dev/QA and other Infrastructure Teams. Exceptional verbal and written communication skills with willingness to be on-call and with the ability to work effectively under pressure. Strong working knowledge of Solaris, Red Hat Linux, Windows Technologies, Databases including Sybase, SQL Server, Oracle, MySQL, Web Based Apps, Application Servers (e.g. Sybase EAServer), SVN, Autosys, Veritas, Ruby, wiki page building and well versed in Release Management processes, along with Project Management skills.

6/2005-6/2007

UNX, LLC., Burbank, California

Application/Systems Support (Production) Team Lead / Release Manager

Provided technical support of FIX-based order routing connectivity and related internal infrastructure to facilitate electronic equity trading via the FIX Protocol (version 4.0). Used technical skills and analytic abilities to help resolve issues relating to electronic trading, as well as to document and maintain the methodologies used to route orders to each destination (ECNs, manual markets, etc.). Responsible for system startup and support prior to and during NYSE open, providing technical assistance to traders for network connectivity issues (before, during, and aftermarket hours as well as by phone/pager 24x7x365), and providing system status to customers, as necessary. Answer, track, and take ownership of all technical issues, up to resolution. Responsibilities also included administration, support and deployment of trading platform applications and configurations implemented after market-hours. Documented procedures for Network Operations Center (NOC) and provided recommendations to management for better process efficiency. Gathered technical requirements, both internally based on necessary process efficiency, as well as externally based on customer requirements, to determine the necessary modifications needed to support FIX sessions and order routing methodology. Worked with developers, DBAs, QA, and Project management groups so that the production portion of the weekly (planned) and emergency (unplanned) change management process went smoothly and efficiently. Used tracking tools such as Remedy, Bugzilla, and Tracker and Version Control Systems such as CVS and VSS to individually lead and manage the change/release management processes in QA, Staging, and Production environments. Also ensured that all groups adhered to strict change management and documentation procedure, assuring SOX compliance. Maintained production RH Linux and Windows 2000/2003 servers and all proprietary/commercial software running on those servers.

1/2000 5/2005

Thomson Financial, New York, NY

Production Support Analyst

Responsible for administering, upgrading, and troubleshooting (hardware and software) Windows and UNIX-based financial information systems. Servers consist of Windows 2000/2003 and UNIX/Linux operating systems on Dell and SUN hardware. These servers run application software including Sybase ASE 12.5, Veritas Backup Exec 10.0/NetBackup and MKS Toolkit. . Duties include NT batch programming, basic UNIX shell scripting, transmitting and receiving market data files from vendors via FTP scripts, interacting with customers and market data vendors such as Reuters and Dow Jones to compile technical specifications for developers, and installation of new financial information software on Thomson Financial servers. Also analyze hardware/software issues using resources such as Microsoft TechNet and the MS Knowledge Base. Recommend solutions for these issues to upper management. Worked closely with MIS and DBA groups for enhancing and upgrading proprietary company software used to entitle customers to market data products offered through the Thomson/ILX Workstation. Served as the primary contact for this software and provided 24x7 support to Operations Data Center staff. Responsible for upgrading/supporting system hardware including SCSI tape devices, drives, processors, and other necessary components for all servers. Administered and deployed web applications on SYBASE EAServer 4.11. Knowledge of XML, FIX (Financial Information eXchange) protocol v. 4.0, and FIXML. Automated scheduled tasks through the use of various PERL scripts coded by development team.

EDUCATION:

Rutgers University

New Brunswick, New Jersey

1994, Bachelor of Science - Business Economics and Accounting

In process of obtaining ITIL V3 Foundation Certificate in IT Service Management

In process of obtaining AWS Certified Solutions Architect – Associate - Certification

Linkedin Profile: https://www.linkedin.com/in/mraval/

References: Please click here.

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