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Project Manager Administrative Assistant

Location:
Saint Petersburg, Florida, United States
Salary:
64,000
Posted:
January 16, 2018

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DANA GRAHAM

**** **** ******* *****, ***, F, St Petersburg, FL 33712 C: 314-***-**** ac32ay@r.postjobfree.com

Executive Summary

Technology professional with over 10 years of experience in relational databases, queries, and desktop applications as well as hardware & software implementation, support, and troubleshooting. Extensive experience creating and managing projects including, ITIL, Change Management procedures, scope, timelines, budgets, resources, risks, and deliverables. Strong written and oral communication skills, and successful track record working with teams, clients, and all levels of management.

Core competencies include:

Microsoft Office

Database implementation

Software deployment

Creative problem solving

Microsoft Windows

Remote troubleshooting

Hardware deployment

Excellent communication skills

SQL 2005 & 2008

SharePoint administration

Product analysis

Incident prioritization

Project management

Training & support

Self-directed

WebEx & Remote support

Client communication

Support Documentation

Team leadership

Microsoft Visio

Experience

Project Coordinator – Field Force Management – IT Operations May 2016 –Present

Bristol-Myers Squibb (Mindlance Staffing) Tampa, FL

Recording, and preparing Field Force Management Process and Procedures for internal employee training material.

Preparing Statement of Work (SOW) purchase orders for internal billing & third party vendors.

Tracking Project plans, milestones and scope changes for IT Operations team.

Coordinating all UAT Testing data for weekly and monthly crystal reports.

Weekly IT Validation Systems analysis generated for Project Managers & Business Analyst.

Creation of the software development life cycle process under the SDLC platform.

Daily Vitalize Incident/ticket, Problem, Change, Release, Configuration, Request and Knowledge Management modules updates to third party vendors and stakeholders.

Daily & monthly SharePoint maintenance and report generation.

Effectively and cooperatively working with cross-functional teams, including external partnerships and vendors.

Daily project management and organization skills with a high attention to detail. Display strong customer service with business partners, matrix teams as well as internal Field Force Management team members.

Meeting multiple deadlines daily to deliver on competing high profile requirements while working independently in a fast changing environment.

Daily communication and negotiation with third Party Vendors & Internal stakeholders.

Project & Portfolio Management (PPM) maintenance of existing & future projects.

Interactive Visual Aid content Manager for new release files and documentation.

Other duties assigned by Director of Field Force Management and Operations Manager.

I.T. Technical Project Coordinator September 2015 –January 2016

PricewaterhouseCoopers dba PwC (Experis Staffing) Tampa, FL

Lead and coordinate all technical tasks to support test team and test phases including but not limited to:

Preparation for testing (Id’s, test data, instances, integration runs, files ready, etc.).

Execution of technical areas for testing.

On-going support to provide data to test team for validation Etc.

Prioritization of technical defects and coordination across work streams for resolution

Coordination with Retain vendor for solution/resolution for technical defects, and implementation for PwC.

Manage the project manager’s schedule and ordering of deliverables.

I.T. Project Coordinator April 2015 – September 2015

All Children’s Hospital – Johns Hopkins Medical Center (KForce Staffing) St Petersburg, FL

Primary responsibility is a standardization Windows 7 project converting all Windows XP Desktops, Tablets and Laptops to Windows 7 for All Children’s Hospital, Out Patient care centers.

Provide any and all services and support to the project manager throughout the entire process.

Supervising a team of 6 Windows 7 PC technicians through PC deployments scheduled by the Project Manager.

Order and oversee the configuration and delivery of reimaged PC’s, Laptops and Tablets.

Replaced all network equipment for each location.

Manage the project manager’s schedule and ordering of deliverables.

I.T. Project Coordinator [cont.]

Process communication and paperwork for internal conversion from beginning to end.

Daily status calls to Sr I.T. management staff on progression of Windows 7 Migration Project.

Communicate with programming team for client specific updates and database implementation.

Supervised 6 PC technicians during hardware imaging process.

Responsible for hiring and terminating technicians based on project need.

Assist with installing and configuring hardware, software and user access via Active Directory.

Active Directory modifications as needed.

Provide support for hospital staff throughout Windows 7 migration.

Other duties as assigned by Sr. I.T. Management and Project manager.

Implementation Coordinator January 2015 – March 2015

Bloomin Brands Inc. (Insight Global Staffing) Tampa, FL Contract Ended

Primary responsibility is a standardization project converting 106 franchise locations to the corporate standard.

Provide any and all services and support to the project manager throughout the entire process.

Order and oversee the configuration and delivery of network equipment for each location.

Manage the project manager’s schedule and ordering of deliverables.

Process communication and paperwork for client conversion from beginning to end.

Communicate with programming team for client specific updates and database implementation.

Assist with installing and configuring software and databases.

Provide support for clients throughout implementation.

Configuration Business Analyst July 2014 – November 2014

Ceridian, HMC Inc. (Kelly Services) St. Petersburg, FL Contract Ended

Client consultation including: planning, design, configuration and deployment of product database.

Collaborate with project team, internal partners, client, & third parties throughout product development lifecycle.

Develop SQL database scripts.

Implement product (SQL) database according to client requirements.

Conduct post implementation Q&A sessions.

Manage, troubleshoot, and resolve incidents.

Technical Support/Trainer March 2014 – May 2014

American Medical Software Edwardsville, IL Contract Ended

Provide helpdesk support via phone, email, chat, and remote assistance (GoToAssist).

Manage incident calls from start to finish and coordinate with partner teams to resolve issues.

Train clients on new software implementations.

Troubleshoot electronic medical records, appointment scheduling, billing, and financial management systems.

Implementation Coordinator November 2013 – December 2013

Xerox Corporation St. Louis, MO Project decommissioned

Deploy equipment and resources to clients.

Document, verify, and monitor equipment delivery and installation.

Perform site inspections with clients.

Customer Site Operations Support May 2013 – October 2013

Boeing (Under contract with RMS Computer Corp.) St. Louis, MO Project decommissioned

Review client requests for equipment additions, redeployment, disposal, moves, & changes.

Consult with clients on computing requirements and identify cost saving alternatives.

Analyze requests with current resources and requirements and implement solutions.

Manage workflow process from request to delivery and maintain accurate records.

Implementation Coordinator April 2013 – May 2013

Wells Fargo (Under contract with TEK Systems, Inc) St. Louis, MO

Responsible for coordinating /communicating deployment information for a windows 7 rollout via phone and e-mail with Branch Manager and support staff.

Performing asset inventory on all Wells Fargo Branch locations in the Southwestern region of the United States.

Analyze requests with current resources and requirements and implement solutions.

Coordinating with Branch manager, Asset delivery team and Implementation technicians for completion of Windows 7 installation on all branch PC's, Laptops and terminals.

Tracking deliverables (Hardware) to each branch scheduled for upgrade.

Performing statement of work checklist on all completed branch assets to confirm Windows 7 installation was completed.

Other duties as assigned.

Software Support Analyst II May 2011 – February 2013

MDI Achieve, Inc. St. Louis, MO

End user software support and troubleshooting in a Microsoft environment.

Monitor support queue and process calls via phone or email.

Proactively monitor reported issues and communicate to clients to minimize call volume.

Implementation Coordinator September 2008– May 2011

MDI Achieve, Inc. St. Louis, MO Internal Transfer

Schedule and perform software upgrades and data implementation for current and future clients.

Implement and support SQL environment.

Consult with clients to assess needs and goals.

Coordinate with clients, end users, executives, technical staff, and all levels of management.

Assist in installation of software and data conversion.

Document communications in Oracle CRM tracking system.

Software Support Analyst I July 2008 – September 2008

MDI Achieve, Inc. St. Petersburg, FL Internal Transfer

End user software support and troubleshooting in a Microsoft environment.

Monitor support queue and process calls via phone or email.

Proactively monitor reported issues and communicate to clients to minimize call volume.

Document issues and communication in Oracle CRM tracking system.

Administrative Assistant April 2008 – July 2008

The Children’s Home Inc. – Tampa, FL

Reporting to Director of Resource Development.

Written, voice, and electronic communication functions.

Scheduling and administrative functions with Microsoft Office & Windows.

Executive calendar & travel management.

Executive/Legal Recruiter February 2007 – April 2008

LPA Search Inc. – Tampa, FL

Candidate marketing correspondence for senior management to CEO level recruits.

Supervises and manage a four person recruiting team.

Administrative functions for President and Vice President of Operations.

Executive Administrative Assistant to Purchasing Presidents August 2006 – November 2006

KableLink Electronic, LLC – Tampa, FL

Create and review work & purchase orders.

Process vendor systems through accounts payable system.

Maintain and inventory control system.

Process field service technicians’ installation job orders.

Provide administrative, planning, and offices functions for Purchasing Manager and Vice President.

Helpdesk Support Specialist November 2005 – May 2006

VeriFone – Clearwater, FL Contract Ended

Helpdesk support of client issues via telephone or email.

HR Help Desk Associate May 2004 – April 2005

AT&T Learning – Tampa, FL Contract Ended

Helpdesk support and troubleshooting via phone, chat, and email.

Sr. Collections Accounts Receivables Analyst July 2002 – April 2004

DANKA Office Imaging Company – St. Petersburg, FL

Maintain and manage collection efforts via inbound and outbound telephone calls.

Perform collection efforts via fax or email.

Education

Associate’s Degree, Business Administration Present

University of Phoenix – Clearwater, Florida



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