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System Support Administrator

Missouri City, Texas, United States
January 16, 2018

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Juan M Lorenzo

**** ****** ********** **

Missouri City, Texas 77459



To further grow my knowledge and skills in the Information Technologies field. Use myself motivation/management skills to make me a valuable asset to the company. Bring my skills to current company to help it grow. Also would like to help reduce cost within the company to raise profit.


Received Associates Degree in Computer Systems Technology in 1996 from MTI. Currently handle administration duties on 30+ NT servers, 1,800+ E.U., 1100+ workstations, and 1 IBM AS/400 servers. Have worked with various name brand & clone PCs, Laptops, network equipment, and Server systems. I have setup and maintained operating systems from Windows7 to Windows 2008 Server. I have experience in setting up and maintaining many different business applications. Actively assist in the planning, set up, deployment and maintenance of everything from PC desktops, network hardware, to complete server installs.


Desktop Support Analyst Academy Sports Feb 2016 – Current

Provide hardware / software diagnostics for end users

Work with Dell and HP for warranty repair

Provide support for Ricoh, HP, and Dell printers

Imaging of hardware / laptops thru SCCM 2012 console

Deploy hardware for new users and retrieval of hardware of exiting/terminated users

Deploy software to users thru SCCM console

Provide afterhours support for end users with account, email, and VPN connectivity

Provide support for MAC desktop/laptops

Perform migrations of user laptops/desktop for outdated equipment

Perform operating system upgrade from windows 7 to Windows 10

Manage all service request thru ServiceNow

Network Administrator Murphy Oil Corporation Oct 2008 – Oct 2015

Provide 1st & 2nd level support for all problems including Network, Software, and hardware issues

Provide afterhours support for end users with account, email, and VPN connectivity

Assisted in Roll-Out of Windows 7 environment and use of SCCM distributed software

Perform migration of email system from Lotus Notes to Outlook 365

Perform migration of Office 2013 to Office 365

Perform migrations of users for Migration or Hardware failures. Generalized support of hardware and software issues that occur on a daily base for all hardware and/or software problems that occur

Assist in port activation / relocation during moves, and relocate all hardware maintaining a visually cable free environment

Managed all Corporate mobile devices Blackberry and Iphones/Ipads

Monitor all mobile devices on Mobile Iron Management Server

Configured new virtual servers thru Vmware

Perform weekly tape backup rotation/schedule off-site backup tape delivery

Support local/network printers HP, Ricoh, and Dell

Create and maintain user accounts within Active Directory

Manage security groups and members within Active Directory

Perform monthly maintenance of servers with addition of windows updates

Manage all service request in Service Now

Support Technician Ymca of Greater Houston JULY 2001- AUG 2007

Support End Users in Desktop environment of hardware and software, and network

Responsible for semi-monthly membership bank drafts for all location

Setup and configure laptop/Desktop machines for end users

Provide support for all form of virus / malware / spyware on laptop and desktop machines

Assist in removal and repair of all software and operating system malfunctions due to spyware, malware, and viruses,

Assist with installation of all standardized software,

Troubleshoot and diagnose hardware / software issues

Provide detailed information on diagnosis, troubleshooting, and resolution within ticketing system

Field Technician Aug 1999 - May 2001

Support client base customer

Provide support for end user

Provided phone and remote helpdesk support for client base customers

Coordinate with HP for warranty printer repairs

Support operating system windows 95, 98, WinNT 4.0, Win2K, WinXP

Field Technician PC2000 Sales & Service March 1996 - July 1999

Support client base customers

Build/Repair clone workstation for client

Travel to client base location to repair workstation

Coordinate with HP for warranty printer repairs

Install Windows 98 on clone workstation

Educations and Certifications

1990 - High School diploma, Dulles High School

1996 – Associates Degree in Computer Systems Technology, Microcomputer Technology Institute.

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