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Manager Customer Service

Las Vegas, Nevada, United States
January 16, 2018

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Seeking a management position in the food service industry which

promotes professional growth. I have developed extensive communication skills both with management, the general public, and my associates. I thrive working in a fast paced, team oriented environment. I have been responsible for meeting sales goals while operating within budget. My current position requires both long term and real time decision making to operate successfully on a daily basis. Experience, confidence, discipline and integrity have been key points in enabling me to establish professional relationships with senior management, staff, clients, and vendors. My work ethic results in meeting company goals and objectives while maintaining a positive work environment for myself and my associates. Professional Strengths

Excellent Computer Skills Staff Recruitment/Hiring Communication


Customer Needs Vendor Relations

Detailed Oriented

Problem Assessment Team Development


Profit and Loss Forecasts/Budget Project Planning and Accountability Execution

Negotiations/ Energy Sales-force Motivation

Relationship Building

Initiative and adaptability Able to work with minimal supervision 5405 Ireland Street

Las Vegas, Nevada 89149

702-***-**** Home

702-***-**** Cell

Kelli A.



1980 - 1983 Western High School Las Vegas, Nevada

High School Diploma

1984 - 1985 UNLV Las Vegas, Nevada


1985 - 1990 Southern Utah University (SUSC) Cedar City, Utah Bachelor of Science with a Minor in Resource

Associates Degree in Early Childhood Development

150 credit hours @ 3.6 GPA

1991 - 1993 Lesley College Cambridge, MA

Master Degree in Curriculum and Instruction in Creative Arts and Learning 33 credit hours @ 3.9 GPA


And Licenses

State of Nevada Teaching License (exp. 2014)

Professional Elementary K-8 Teaching

Professional Special K-12 Sub


Food Service Training/Handler-R

Health Card Exp. 1/30/2015

Hep A Vaccine 8/2006

Skin Test 1/2012

Movie 1/2012

TB 4/2011

TAM of Nevada

Test Date 2/2/2012

Expiration Date 2/1/2016

LV Metropolitan Police Department

Expiration Date 1/31/2017

ServSafe Certification

Test Date 3/13/2012

Expiration Date 3/13/2017

Professional Experience

Divine Cafe

September 2016 - November 2016

Hired as a Manager overseeing the entire cafe


April 2016 - June 2016

Hired as the Night Shift Manager and Cashier


February 20915 - August 2015

Hired as a FOH Cashier and immediately promoted to a Manager Grimaldi’s Pizzeria

February 2012 - August 2014

Hired as an Assistant Manager for three out of their five locations in Las Vegas, Nevada Management/Operations

* Responsible for writing and editing weekly schedules

* Assists General Manager in maintaining monthly inventory

* Hired and oversees the training process for new employees

* Monitored daily inventory and ordering

* Assisted in local store marketing ideas to increase sales goals

* Monitored daily store operations, and daily beverage, food, and retail goals

* Responsible for weekly small ware, paper products, and chemical order

* Assisted in coaching and mentoring staff to uphold the standards of the Grimaldi’s culture

* Responsible for inventory, ordering, and maintaining budget in bar area

* Worked closely with the GM on creating overall budgets

* Involved in employee morale, contests, quizzing, and overall maintaining

* Controlled food cost by ensuring salads, produce, and desserts were prepared in accordance to specifications

* Monitor uniform inventory for host, FOH and BOH, and bar

* Resolve problems and issues related to the restaurant, employees and customers

* Prioritize daily activities and projects to maximize productivity

* Inspire co-workers with the organizations vision and culture

* Monitor and evaluate staff productivity to ensure achievement of sales goals

* Ability to lead and mentor a team

* Possess effective leadership, communication, and problem solving, reasoning and analytical abilities

* Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience

* Opens/closes shift, including logbook and pre shift briefing

* Supervises dining room and kitchen activities to ensure quality production/ delivery of product and service

* Performs other job related duties as assigned

* Professional appearance and demeanors

Customer Service

* Address problems quickly and with efficient solutions

* Ensure that all store personnel provide excellent quality service to customers

* Continuously promote our restaurant by cultivating and developing customer relations

* Monitor that quality is always a first priority

Staff Training

* Utilized team building strategies, including coaching, and constructive feedback, with an emphasis on training and development

* Supervised, motivated, scheduled and trained staff members to increase their efficiency and productivity

* Encourage a cooperative and cohesive work group by inspiring staff members to set and reach goals

* Exhibit a constructive team spirit approach to attain individual and group goals


* Profit loss and accountability

* Continually build restaurant into a more profitable, high volume store by promoting our fundraising program

* Dropping of $5 cards to a variety of local businesses

* Forged other relationships with surrounding businesses to pass out our products vis coupons to their customer


References available upon request

Contact this candidate