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Customer Service

Spring, Texas, 77373, United States
January 18, 2018

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Melinda Cox

Spring, TX ***** - 832-***-****

Banking Professional with over 28 years of experience in Commercial and Retail Banking. I have worked in several departments and have gained a multitude of skills. Authorized to work in the US for any employer


Loan Accounting Coordinator

Central Bank - Houston, TX -

June 2016 to January 2017

Customer service. with inside and outside customers. Processed: Loan payments, payoff quotes

Loan advances and or draws on Commercial & Construction loans Worked in different areas when needed:

Pulling paid loans & filing New loans

Clearing Exceptions and worked on various projects. Loan Specialist III

Amegy Mortgage - The Woodlands, TX -

March 2013 to October 2015

Payment Processing

● Cash Balancing

● Reviewing payments that have been posted to unapplied or misapplied from Customer Service

● Posting Wires

● Positive Pay Advantage

● Lockbox-Outstanding or NSF items

● Assisted training new of new manager and co-worker on Cash Processes Comerica Bank (Sterling Bank) - Houston, TX

Loan Accounting Specialist

● Received and processed loan payments.

● Researched and resolved issues and questions related to loan payments and loan histories. Collateral Release Associate

● Reviewed collateral documents and lien position

● Processed documents on paid in full loans

● Prepared release of lien on paid off and partial release loans

● Ensured recording of release of lien and returned collateral instruments on paid in full loans

● Assisted Loan Officers or Lending Assistants with research on paid in full loans or other related inquiries

Collateral Perfection Associate

● Documented and cleared the LQAS system for exceptions on loans

● Prepared Collateral Releases

● Amended UCCs and UCC Continuations

Paid Out Department

● Reviewed daily paid outs

● Verified collateral prior to release

● Prepared collateral release documents and forward to customer Loan/Collections Department

● Prepared incoming and outgoing auto dealer drafts

● Accepting payments

● Preparing Cashier's Checks, Money Order and Cash Advances

● Balanced daily with cash drawer

Proof Department

● Processed daily payments, run proof and balanced end of day Bookkeeping Department

● Answered customer service phones

● Filed checks while verifying amount, signature and endorsements

● Processed monthly statements to mail out to customer

● Processed documents on paid loans to mail out to customer

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