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Product Owner

Chapel Hill, North Carolina, United States
January 18, 2018

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**** ********** *****, *** **-D Durham, NC 27707 984-***-****



Bachelors of Arts in Political Science, History


Certified Scrum Product Owner (scrum alliance, 2017)

pmc-ii (Pragmatic marketing, 2017)


Relias Learning, Cary, NC July 2017 - present

Product Owner

Acted as Product Owner for one SCRUM teams and temporarily for a second team.

Coordinated integration efforts of acquired technology into existing infrastructure through a minimum viable product that allowed our organization to begin product demonstrations 6 months ahead of our release date.

Maintained Product Backlog via JIRA and implemented several organizational filters that allowed the development team to see which stories were soon to be refined or lacking of sufficient details.

Created user stories and worked with UX designers for product feature specifications

Acted as scrum master for development team ceremonies in the absence of a dedicated scrum master.

Assisted with product release across 3 countries and Product Roadmap adjustments..

Coordinated language localization program to ensure timely approvals of translations for international releases.

Junior Manager April 2016 - July 2017

Functioned as intermediary between management and support consultants to ensure client satisfaction and success.

Developed and improved departmental processes through collaborative change management with Tier II colleagues and management.

Served on departmental team responsible for overseeing the integration of an acquired company’s client care department and designed a training plan to disseminate product knowledge relevant to their learning management system and client base.

Served as departmental mentor for new employees by assisting with their onboarding and professional development.

Advocated for the expansion of available resources that consultants utilize to improve client satisfaction.

Support Consultant December 2014 - April 2016

Assessed and provided effective solutions for technical issues across seven software platforms through various inbound channels including chat, email, and telephone.

Mitigated prospective inbound support volume through proactive work with clients to demonstrate helpful features of the learning management system.

Acted as an intradepartmental liaison and trained employees on new and existing software features in a group setting.

Consulted with clients regarding contractual obligations and terms of subscriptions for purchased assets and assisted with renewal negotiations from a client care perspective.

Business Development Specialist August 2014 - December 2014

Responsible for researching and maintaining accurate information for prospective companies located within the Customer and Prospect Database.

Contacted prospective companies to gather and verify data regarding employee count, form of ownership, and number of locations to better target a prospective sales approach.

Responsible for training new research analysts by explaining effective tactics and resources for researching and calling prospective clients located in the database.

Office of Arts and Sciences Information Services, Chapel Hill, NC

Junior IT Specialist January 2011- April 2014

Responsible for completing independent projects including department computer inventories, departmental computer lab upgrades, and the collection and relocation of department computers.

Trained new technicians by highlighting relevant tools and resources needed for diagnosing and repairing technical issues.

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