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Manager Program

Sammamish, Washington, United States
January 18, 2018

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Matthew Shaffer



10+ years of Program, Project, and Release Management experience including extensive knowledge of Software Development Life Cycle (SDLC) using both Waterfall and Agile methodologies. Skills include Milestone requirements definition, end user documentation, end user Acceptance testing, compliance and user training, Scrum master, SharePoint development, Quality Assurance, and Test.


Strategic planning and Tactical execution

Agile and Waterfall methodologies

Process Improvement

Cross functional and V-Team leadership

Business Analysis

Microsoft Office (Word, Excel, PowerPoint)

Microsoft Project and Visual Studio (TFS)


Technical Program Manager

Microsoft Office RDX, Release management Team

V dash Contract through TEKsystems, Bellevue, WA. Jan 2016-Jun 2017

• Designed and created a SharePoint based release forecasting and reporting site

o Improved scheduling, status reporting and annual release process scalability

• Defined and documented Office Universal manual release process best practices and procedures

• Liaison to Office application teams to establish release readiness and milestones via VSTF

• Monitored daily build status and created report and escalation emails when required

• Provided manual deployment services to audience rings for multiple MS Office teams

• This position was 100% remote from in home office

Project Manager

3Sharp, Redmond, WA – Full time employee Jul 2014-Aug 2015

• Scrum Master for multiple concurrent projects

• Single point of contact for Fortune 500 customers

o Guided development of projects from inception to release

o Managed all aspects of project; financials, schedule, scope, risk and communications

o Allocated and managed all personnel utilization and project planning

Program Manager

Microsoft Lync Optimized Devices (Skype for Business)

V dash Contract through Broadpoint Group, Seattle, WA. Nov 2011-Jul 2014

• Process improvement

o Implemented joint test process with labs to enable early issue detection

o Improved scalability by streamlining internal test process by >50%

• Liaison to qualification Test Labs

o Managed test specification review and release

o Managed test tools review and release

• This position was 25% remote from in home office

Program Manager

Microsoft Information Technology (MSIT)

V dash Contract through Wimmer Solutions Inc, Seattle, WA. Mar 2011-Jul 2011

• Drove weekly planning and status meetings with Project and Business stakeholders

o Tracked ITLC and SDLC status and compliance

o Managed schedule creation and planning via MS Project

o Created bug reports from custom VSTF queries

• Created and managed team SharePoint collaboration site including:

o Business Requirements documentation

o Risk and Issue tracking

Program Manager

Microsoft Developer Division Performance Engineering

V dash Contract through Murphy and Associates, Bellevue, WA. Jul 2010-Nov 2010

• Drove the on boarding of divisional teams to the Regression Prevention System (RPS)

• Created daily and weekly bug reports and identified trends via VSTF

SharePoint Developer

Microsoft Developer Division (DevDiv) Build Engineering group

V dash Contract through Murphy and Associates, Bellevue, WA. Jul 2009-Jul 2010

• Designed and created a SharePoint learning center for the build engineering team.

o Created vision/scope and functional specification documentation

o Simplified reference document creation workflow and approval process

• Designed and Implemented Build Engineer new-hire training and competency testing

Build Engineer II

Microsoft Relationship eXperience Division (RXD)

Full Time Employee at Microsoft, Redmond, WA. Mar 2006-Jul 2009

• Scrum master training

o Conducted Scrum and Agile introduction and training classes for application development teams

• Created build and deployment schedules for Microsoft Partner Program (MSPP) web site

o Reduced E2E deployment time through environment pre-build allocation and preparation

o Improved deployment “first time right” metric by implementing Environment and Installation testing

• Liaison to Product Management team

o Conducted a study with PM team using Six Sigma methodologies to identify and reduce deployment time and improve the “First time right” metric

• Liaison to Release Management team

o Developed exit criteria standards and checklists in VSTF for maximum visibility and reporting

• Liaison to ASM (Application Server management) team

o Developed Cloud (VM) allocation request and provisioning requirements and process

Build Engineer

Microsoft MSIT Partner COE (MSPP)

V dash Contract through Congruent Software, Redmond, WA. Sep 2005-Mar 2006

• Performed daily build deployments for multiple Microsoft Partner Program web applications

• Created a SharePoint learning center experience for new employee orientation


Skagit Valley College, Mount Vernon, WA

• ASSOCIATE TECHNICAL ARTS: (ATA) degree in Computer Information Systems (CIS)

o Graduated with high honors; #7 in a class of 717 with a cumulative GPA of 3.97

o CERTIFICATES in Networking, and Systems Analysis

• Active in student governance as Senator and then as President of ASSVC

• Active in Phi Theta Kappa as VP Leadership

DeVry Institute, Phoenix, AZ (Now DeVry University)

• DIPLOMA: Electronic Technician (Associate of Science equivalent)

o Advanced Electronic Principals

o FCC 3rd class broadcast license

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