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Customer Service Administrative Assistant

Winnipeg, Manitoba, Canada
January 18, 2018

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**** ******* *******, ********, ** I Ph. 204 *** **** I


Accounting skills

Detail oriented, efficient and organised professional with experience in accounting systems

Excellent Written and verbal communication skills

Highly trustworthy, discreet and ethical

Excellent knowledge of generally accepted accounting principles (GAAP)

Strong technical accounting and problem analysis skills

Great attention to detail and a team player

Customer Service Skills

Listen attentively to caller needs to ensure a positive customer experience

Access electronic and paper cataloguing systems to look up product information and availability

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds

Excellent time management skills

Ability to use positive language


Certified in Microsoft excel as a Microsoft office specialist for office excel 2013

Sage 50 – Canadian edition (Release2015) – certified user certificate

Certified in Quick Books

Nominated to the Dean’s list in recognition of significant achievements in Business – Accounting

Class 5 Driver’s Licence


Executive Accounting Assistant- kliu Accounting Services Ltd. (Winnipeg, MB) Dec. 2017- Ongoing

Provide administrative support by undertaking clerical tasks such as typing, filing, making phone calls, handling mail and basic bookkeeping.

Make appointments, submit tax forms and maintain financial databases and spreadsheets.

Enter updates, and/or retrieve accounting data from automated students.

Coordinate the work of the unit by determining priorities; scheduling, assigning, and explaining work; and overseeing the completion of the work.

Establish and revise work methods, forms, formats, and standards by reviewing the work for accuracy and proper completion and monitoring output.

Entered receipts and transactions in Quickbooks.

Customer Service - 24-7 Contact Center (Winnipeg, MB) Oct. 2017 – Dec 2017

Answer customer telephone calls regarding existing accounts.

Help customer with their orders and provide status updates

Make requested policy and account changes.

Respond to questions and concerns about service, and escalate calls appropriately

Customer Service - Kelly service- Salvation Army (Winnipeg, MB) Aug. 2017-Sep.2017

Assisted donners in processing their donation for a cause

Responded to their questions about the use of donation and services

Customer service- HGS call center (Belleville, ON) May.2016-July.2017

Consulted with customers to evaluate needs and determine best options.

Counseled customers on options for service and coverage.

Upgraded service and offered additional service packages or options.

Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns

Administrative Assistant- (Part Time) - Loyalist College (Belleville, ON) Aug.2016-July.2017

Assisted college admission department in international student arrival and settlement process

Worked with international students to make them familiar with local area and amenities

Helped international students with local job search and provided information about available resources

Income Tax Returns (CRA) – Loyalist College – Volunteer (Belleville, ON) Jan 2017 – April.2017

Prepared and filed individual tax return using software

Identified potential deductions and ensured clients qualified

Advised tax payers of their rights and responsibilities as tax payers

Exercised due diligence during tax interviews

Resolved tax payers’ concerns and complaints

Accounts Payable – Jyoti Industries Ltd. (Rajkot, India) Sep.2014-May.2015

Efficiently processed vendor invoices and maintain up-to-date system

Opened and assigned new vendor accounts

Coordinated approval process of all accounts payable invoices

Researched and resolved all payment problems

Reconciled accounts payable GL accounts at month end and year end

Processed accounts payable accrual journal entries at month end and year end

Administrative Assistant - Jyoti Industries Ltd. (Rajkot, India) Mar.2014-Sep.2014

Oversee receptionist area, including greeting visitors and responding to telephone and in-person request for information

Handled all media and public relation inquiries

Screened resumes submitted to company and post opening to job boards

Helped accounts payable and accounts receivables with data entry and mail

Assisted with any company event planning and drafted meeting agendas


Graduated in Accounting Diploma 2015 – 2017

Working towards Chartered Accountant Ongoing

Higher Secondary Diploma 2014

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