Customer Service Representative
Resume:
JAYVI C. FRIAS
Sta. Clara, Pasay City
***********@*******.***
EXECUTIVE SUMMARY:
Worked as an Application Consultant/Functional Consultant for SunSystems Financial System and Acumatica ERP System under Triforce Global Solution and AQ Software Inc for almost 2 years.
Also, worked as a Customer Service Representative handling different BPO accounts under Omniglobe International for 1 year and 10 months.
COMPETENCIES AND SKILLS:
Technical Skills
oTroubleshooting(Windows), Computer networking, Hardware/Software Installation and Configuration
oBasic MsSQL
oAutocad 2D &3D
oSketch Up 2017(Basic)
Knowledgeable in Business process
Able to work with the customers to see things from their perspective
Keen to details, efficient, able to multi-task, eager to learn
With strong analytical, problem-solving and decision-making skills
With good written and verbal communication skills – English and Filipino
Working as freelance in 2D layout.
PROFESSIONAL EXPERIENCE:
Application Consultant(Infor Sunsystems)
Triforce Global Solution – Makati (July 2016 to June 2017)
ERP Functional Consultant (Acumatica ERP)
AQ Software Inc. Quezon City (August 2015 to February 2016)
Responsibilities:
Lead client throughout implementation and support phases.
Assist customers maximize strategic business value from company products to provide them with vision of their end state solution and roadmap.
Evaluate customer’s business requirements, needs and objectives and transform same to company processes, solutions and modules being implemented.
Analyze and solve complex customer issues related to data and processes.
Ensure seamless transition through customer lifecycle working closely with presales, professional services and support teams.
Supply ERP functional consulting and education services at customer sites.
Lead design activities defining requirements, testing and provide direction to customers.
Perform weekly activity reporting against plans and schedules.
Engage in project coordinating, team leading and implementing ERP functional consultation.
Coordinate with the developers for ERP customizations.
Software installation to server from Windows Server applications to Acumatica ERP system.
Providing Hardware Specification needed for the System.
Customer Service Representative (Chat and Voice)
Omniglobe International – Quezon City (September 2013 – July 2015)
Responsibilities:
Handling different accounts by providing first line resolution and support escalations.
Providing assistance to the customers placing an order online.
Resolving issue of the order that was already placed through online.
Help Customers to activate their devices.
Certificates of Completion:
Microcadd Institute Inc.
(AutoCAD 2017 Comprehensive (2D & 3D))
October 2017 to December 2017
On-The-Job Training – ABS- CBN Corporation
(Broadcasting System and System Maintenance - Technical Operation Division)
November 2012 to March 2013
On-The-Job Training – National Power Corporation
(Information System and Technology Department)
November 2010 – March 2011
EDUCATIONAL BACKGROUND:
Tertiary: BULACAN STATE UNIVERSITY MALOLOS CITY, BIT Computer Technology, April 2013
Secondary: ST. MARY’S ACADEMY HAGONOY, BULACAN (Formerly St. Anne’s Academy), 2008
Primary: ST. MARY’S ACADEMY HAGONOY, BULACAN Elementary Diploma, 2004
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