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Quality Manager

Streetsboro, Ohio, United States
January 15, 2018

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Michael T. Adlard

**** ******** *****

Streetsboro, Ohio 44241





Delta Systems Inc. February 2014 – October 2017

Delta Systems designs and manufacturers electrical switches, LCD displays and electronic control units for the outdoor power equipment industry. Process include plastic molding, electronic and mechanical assemble.

Managed department of 7 Quality Technicians responsibly for plant Quality, testing and inspection for all manufacturing including plastic molding, electronic and manual assembly and stamping.

Responsible for customer relations including customer complaints, field warranty and line rejects. Perform timely and accurate analysis of all RMA’s to determine root cause failure using various Quality tools. Recommend whether or not to grant warranty based upon analysis.

Interface with Manufacturing, Product Development, Engineering, Sales, Purchasing, Marketing, and Regulatory Affairs to assist with obtaining resolution to customer complaints.

Respond to customer corrective action requests including full root cause analysis, determination of permanent corrective actions, and implementation and follow-up of corrective actions.

Established, maintain and report monthly warranty costs and trends to management of all customer quality concerns.

Successfully reduced warranty costs by 70% in the first year for savings of $850K.

Represent Quality and participate in new product development teams.

Administrates the PPAP submission process including obtaining supporting process and product data to support the APQP internal and customer submission and approval process with direct Quality responsibility for Control plans, Gage R&R, development of in-process sand finished assembly inspection criteria to verify customer requirements are met, proper validation of equipment through the use of the IQ, OQ and PQ.

Preform internal audits to ISO 9001:2008

Updating Quality Management System from ISO 9001:2008 to ISO 9001:2015


Durox September 2013 – February 2014

Company manufactures rubber and silicone molded gaskets, seals, and rubber extrusions and other related components for railway and industrial markets applications.

Responsible as Management Representative for managing compliance of the Quality Management System in all areas and levels of the company including ISO 9001:2008 and the Association of American Railroads Standards.

Responsible for testing Lab for rubber and silicon certification for the manufacturing facility. Involve with all areas of testing requirements and main contact with outside test source and third party register.


HDT Global February 2013 - September 2013

Company manufactures heaters, environmental control units (ECUs), power generators, chemical / biological / radiological / nuclear (CBRN) air filtration and collective protection systems for military, government, industrial, and commercial markets.

Responsible as Management Representative for managing compliance of the Quality Management System in all areas and levels of the company including ISO 9001:2008, DCMA, and DLA Government Regulations and contract requirements.


Survitec- Sharon Center, Ohio July 2012- January 2013

Company manufactures Inflatable rafts, fighter pilot anti G suits, and submarine escape suits.

Responsible as Management Representative for managing compliance of the Quality Management System in all areas and levels of the company including ISO 9001:2008, Coast Guard C.F.R 46, SOLAS, DCMA and DLA Government Regulations and contract requirements.

Managed 2 Quality Engineers and 12 Quality Control Technicians including product durability testing, assembly, and inspection of finished good products.

Coordinate Quality Management System and Manufacturing Process Controls with parent companies in Northern Ireland and England.

Manage development and implementation of new product manufacturing processes and the transfer of technology from U.K. sister companies.

Responsible for 3rd part audit of the Quality Management System and from Military customers, DCMA and ISO Registrar.


ELBEX - Kent, Ohio November 2010-July 2012

Responsible for maintaining compliance of the Quality Management System in all areas and levels of the company.

Processes include silicon mixing, rubber extrusion and secondary rubber splicing operations. Supplier for automotive, construction and government customers.

QUALITY ASSURANCE MANAGER Trailer Component Manufacturing, Inc. – Mentor, Ohio April 2009- November 2010

Develop Implement, and Obtain Certification of the Quality Management System to ISO 9001:2008 standard.

Responsible for compliance of the Quality Management System in all areas and levels of the company. Processes include metal fabrication, laser cutting, and punch press, manual and robotic welding, purchased components, and finial assembly of snow removal equipment.


National City Bank Operations Center – Cleveland, Ohio November 2008 – April 2009

Responsible for Process improvements with manual and automated systems used in check processing functions.

Using Lean Manufacturing to improve production efficiency and Quality while reducing errors that impact the customer.

Six Sigma Green Belt Certification through NCB in conjunction with ASQ

QUALITY ASSURANCE / MANUFACTURING MANAGER Advanced Imaging Research – Cleveland, Ohio August 2008 – November 2008

Developed a Quality system to comply with ISO-13485:2003 standards and FDA Current Good Manufacturing Practices (cGMP) for Medical Device manufacturing.

Wrote, implemented and, conducted training of procedures to all employees at all levels of the company on the Quality system.

Responsible for all Manufacturing, Quality, and project management of Engineering projects to launch.

Develop reports to benchmark Quality and track continuous improvement projects


Commercial Turf Products – Streetsboro, Ohio September 1999 – August 2008

Managed department of 20 people including quality engineering, ISO coordinator, label control, supplier quality, compliant handling, product testing, and directed plant quality system for a lawn equipment manufacture with annual sales of a $100 million per year.

Developed a Quality Management system ISO-9001:2000 compliant in all areas and levels of the company.

Responsible for Quality system that includes metal fabrication, welding, purchased components, and assembly in the manufacturing of commercial lawn care equipment.

Responsible for profit and loss for plant operations to ensure plant performance meets profit objectives.

Develop a departmental Budgets based on projected sales including personal, capitol spending, and maintaince.

Work close with engineering, manufacturing, and purchasing to identify and improve manufacturing processes using Lean Manufacturing principals and quality tools.

Helped develop and manage a testing program responsible for finished goods and component level testing of commercial lawn care equipment.

Oversee the warranty process including reviewing claims, customer complaints, monitoring supplier charge backs and non-conformities and providing information exchange between CTP and our customers. Analysis the data providing feedback to engineering and management reducing warranty costs by 35% and increasing customer satisfaction.

Manage a customer service group focused on customer satisfaction and resolving customer issues.

Help develop and implement a training program for field service technicians in the mower repair industry.

Work with external sales force, Independent Retailers, and industry professionals on value innovation to understand the lawn care industry.

Recruited, hired, supervised, and developed four Quality supervisors and one Quality Engineer, and responsible for a staff of approximately 30 associates.

Developed and managed a system to ensure that suppliers and third party suppliers meet the Quality standards and delivery schedules through audits and supplier rating system.

Experienced in the use of Lean Manufacturing principles to drive continuous improvement throughout all areas of the business. Including leading over ten events and participating in over twenty in a three year period improving processes and Quality standards through, value stream mapping, standard work, 5S systems and poka-yoke assembly operations .


Eagle Engineering & Manufacturing, Inc. – Cleveland, Ohio October 1998 – September 1999

Develop and implemented a QS-9000 Quality System for a Tier 2 automotive company.

Using established benchmarks work with manufacturing and engineering to continuously improve our processes.


Lumitex, Inc. – Strongsville, Ohio December 1995 – October 1998

Develop and maintained a Quality System that is compliant with ISO-9001 and the FDA Current Good Manufacturing Practices (cGMP) for Medical Device Manufactures.

Responsible for Quality and FDA regulatory compliance requirements for medical device manufacture in from design to shipment of final product.

Involved in new product design and development including verification and validation of the design, equipment, processes, and setting of specification.

Analyze, investigate, and disposition all customer complaints and returned material in accordance with FDA regulations.

Evaluate Vendors on their ability to meet Quality requirement through Second Party Audits as a Lead Auditor.

Oversee the distribution and control of all released documentation used in manufacturing.


Lumitex, Inc. – Strongsville, Ohio

Production Supervisor of Fiber Optic Lighting products for Medical, Automotive, and Electronic back light applications.

Oversee Manufacturing including scheduling of personnel, distribution of work and implemented production control boards.


MJM Industries, Inc. – Chesterland, Ohio April 1995 – December 1995

Responsible all phases of manufacturing including work schedules, training, quality assurance for in process work, and set up of all assembly machines and tooling in the manufacturing of custom cable and wire lead assemblies.

Accountable for supervising 15-20 non-union employees in multi shift assembly


Mueller Electric Company – Cleveland, Ohio January 1993 – April 1995

Production responsibilities included all phases of manufacturing of electronic test leads and accessories.

Assembly process included wire termination, insert injection molding, and resistance welding, soldering, and testing including the training of employees on assembly instructions, processes, and equipment

Responsible for purchasing all production materials, parts, and supplies based on orders and production demand.

Monitored open orders and MRP reports for material inventory to maintain JIT turn around on raw material.

Developed and implemented a Kan-ban inventory system of complete product for just in time delivery to the customer including packaging and distribution to customers.

Supervised 10–15 union and temporary employees


CMM Zone3 3D Software and programing, May 2017

CMM Measure Mind 3D Software, December 2016

OGP Inc.

Lean Six Sigma Green Belt Training and Certification, November 2016

Kent State University

Transition Training from ISO 9001:2008 to ISO 9001:2015, September 2016


FDA / ISO 13485 Internal Auditors Training, March 2015

Delta Systems Inc.

Basic Metrology, Statistical Process Control (SPC), Gage R&R, July 2014

Delta Systems Inc.

IPC-A-610 Acceptability of electronic Assemblies, IPC Specialist, May 2014

Delta Systems Inc. / Certified CIT Trainer

ESD Basics, May 2014


Fundamentals of GD&T per ASME Y14.5-2009, April 2014

Effective Training Inc.

Basic Calibration, April 1999

American Society for Quality Control

Registered ISO9000 and Medical Device Lead Auditor Training, August 1998


ISO-9000 Documentation, February 1998


GMP 101 – The Basics, June 1997

GMP Beyond the Basics, June 1997

GMP 820, December 1997

The GMP Institute

Production Part Approval Process (PPAP), November 1997

American Society for Quality Control

QS-9000 / ISO-9000 Documentation Overview, September 1997

American Society for Quality Control

Statistical Process Control, May 1991

Polaris Career Center

Associate Degree in Electronic Engineering Technology, November 1984

Electronic Technology Institute – Cleveland Ohio

Michael Adlard

9979 Highland Court

Streetsboro, Ohio 44241


Dear Sir or Madam,

I have 30 years’ experience in manufacturing operations environment encompassing various leadership roles including senior Management positions. My background covers Quality, Production, Purchasing, Quality Engineering, Material Control and Customer Service. I have experience and training with Lean Six Sigma Green Belt, ISO 9001:2008, ISO 9001:2015, AS-9100,ISO-13485:2003, and FDA regulations (cGMP) for Medical Device Manufacturing as well as a Tier one and Tier Two automotive supplier.

I have hands on working experience in areas of problem solving, inventory control (MRP), financial planning, and Quality System development. I have developed, implemented and, conducted training to employees at all levels of the company for compliance and understanding of procedures and work instructions for ISO-13485:2003 and ISO 9001:2008, Coast Guard C.F.R 46, SOLAS, various military specifications and DCMA regulations per contract requirements.

Processes that I have developed, implemented and have been directly responsible for include corrective and preventative actions, MRB and disposition non-conforming material, calibration, incoming acceptance, statistical methods, document control, validation of automated and manual processes, on line inspection, PPAP, supplier quality, customer complaints, warranty, and product testing. I worked closely with Engineering during the product design and development phase to insure all customer and quality requirements were identified through APQP utilizing tools including PFMEA, DFMEA, process flow diagrams and control plans. I have experience working with manufacturing in transitioning from product design to production including, assembly line layout, development of in line check fixtures, and finial packaging. My experience covers a wide range of industries and processes including light and heavy assembly, metal fabrication, welding, power coating, plastics, electrical and electronic assembly and rubber extruding.

I have been a team leader and participated in continuous improvement events to improve manufacturing and Quality processes and standards through improved methods, policies, and procedures while reducing rework, scrap and downtime by using Six Sigma and Lean Manufacturing methodologies. I have performed internal plant and external supplier audits to identify system deficiencies inside our plant and suppliers

My experience and background should qualify me as a successful candidate for this position. A copy of my resume is enclosed. I am available to discuss my background and experience with you at your convenience. My salary requirements are negotiable taking into account benefits, and the opportunity this position can offer. I feel that this position could be the opportunity that I am seeking.


Mike Adlard

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