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Customer Service

Location:
Delaware City, Delaware, United States
Posted:
January 15, 2018

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Carmen Negrón León

*** ***** ******, ******** ****, DE 19706

(302) 559 - 3431 ● ************@*****.***

Objective:

Highly-motivated, personable Administrative Professional with over 10 years’ experience in various Administrative, Banking, and Customer Service fields. I am seeking to obtain a challenging position to utilize my knowledge, skills, and previous work experience and will provide opportunities for professional development.

Skills:

Confident, resourceful, and versatile team player with the ability to quickly master new roles, responsibilities

Proven ability to work with individuals in different departments

Demonstrated interpersonal skills, professionalism, ability to interact with customers

Strong analytical, organizational and problem-solving skills combined with exceptional oral and written communication capabilities

Reputation for high integrity, strong work ethic and teamwork

Speak, read, and write Spanish fluently

Excellent Interpersonal, Communication, and Customer Service Skills

PROFESSIONAL EXPERIENCE:

Customer Service Specialist:

Provided training, coaching, and instructions to new employees

Responsible for generating service reports, handling customer inquiries regarding open/closed service orders

Processed Service requests, verified entitlements, and transferred calls to other departments according the customer needs

Added new company accounts to the database with proper security verification

Processed (SR’S) service request, via customer email thru the (WLA) work load administration and(LRM) Lab resources management.

Systems used: (CDT) (CRM)SAP, Trade Collaborator too, also BCP Plus call logging, used when CDT & CRM is down

Performed customer service support, used Windows XP/ Windows 7 / Microsoft Word / SAP CRM / Siebel /CDN/CDT/IM

Customer Service Specialist:

Processed applications for credit card, Visa, Master card, retailed cards

Reviewed and forwarded claims to underwriter for review

Provided retention on all products offered by HSBC bank.

Responsible for inbound calls, updated missing information, verified customer fraud alerts on the credit reports, updated missing information

Reviewed credit beruea reports, verify the customer identity, process fraud reports, disputes

Offer credit line increases, decreases, reinstated accounts

Responsible for inbound calls though (ACD) automatic Call Dialer

Manager:

Managed and motivated a team of 12 associates

Responsible for: scheduling meetings, breaks, time off, fax, copy, answering phone, ordered office supplies

Provided training and assistance to the sales associates

Reviewed applications to recruit and interview associates for employment

Terminated associates from employment

Credit Analyst

Assisted underwriters with the following: Mortgages, home equity lines, personal loans, instant credit for overdraft protections

Managed internal/external customer’s transactions, and updated missing information

Assisted other departments with translating and conversing with Spanish speaking customers

Promoted positive customer relations, handled issues with Title search and Appraisals

Responsible for inbound and outbound calls through (ACD) Automatic Call Dialer

Analyzed and verified credit bureau information

Employment History:

Customer Service Representative

Randstad/Agilent Technologies Wilmington, Delaware 2010 – 2017

Credit Specialist/Customer Service/Loss Prevention/Insurance Claims

HSBC Bank Newcastle, Delaware 2007 – 2009

Manager

Source One Agency/Petals Outlet Newcastle, DE 2007 – 2007

Credit Analyst

Bank of New York Newark, Delaware 2002 – 2007

Education:

High School Diploma – Stratford Career Institute

Legal Secretary - Dorothy B. Lane Institute



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