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Manager Microsoft Office

Scottsdale, Arizona, United States
January 15, 2018

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Rocky LeFre

Cell 480-***-****

Professional Profile/Objective

Seeking a position that will allow me to best utilize my skills, knowledge, and abilities.

Professional Experience

Self Employed Tax Accountant Scottsdale, AZ.

Manager and owner of a tax and compliance business. May 2008 - Present

Performed tax planning, analysis, and E-filing for clients.

Maintained strict compliance and privacy standards as required by IRS statues.

Educated tax clients regarding new and existing tax statues that affected them.

Jackson Hewitt Income Tax Services Phoenix, AZ.

Tax Franchise Business Manager. October 2003 – May 2008

Successfully managed two separate tax offices and ten tax associates.

Under my management, locations had record gross receipts and returns completed.

Performed all operations functions as required, and completed 243 tax returns.

Maintained high quality standards and workloads required by operations manager.

Coordinated proper office operations with franchisee and individual office.

Managed excellent relationships with clients according to franchise standards.

Trained associates on correct Jackson Hewitt branding policies and procedures.

Addressed and corrected all clients’ concerns related to quality control.

Conducted local marketing campaigns to improve office revenues.

The Windmill Dinner Theater Scottsdale, AZ.

Assistant Chef, then promoted to Head Chef in two years.

Prepared and served dinners for up to 284 guests on a nightly basis.

Trained and supervised all kitchen personnel and managed daily service activities.

Learned a great deal regarding hospitality, food service, and business operations.

Performed budgeting functions related to cost of goods sold for food items.

Formal Education

Arizona State University, College of Public Programs

The Walter Cronkite School of Journalism and Mass Communication.

Bachelor of Arts in Journalism. Major Emphasis: Mass Media.

Related Field: Communications. Minor Emphasis: Public Relations.

Work Study Projects: Effective communications with external and internal publics.

Interim Position. Public Information Assistant: City of Phoenix Public Information.

Computer Proficiencies

Microsoft Office Suite, SEI Trust accounting and transaction system.

Excel, Word, WordPerfect, andSPSS Business Statistical Software.

Sage Act Customer Relationship Management Database Software System.

Sage BusninessWorks: business operations, management. communications and accounting system.

Non-Formal Education

CPE’S totaling 134 hours on various topics as business finance, accounting, management, operations, privacy compliance, and conflict of interest.

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