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Project Management and IT Technician

Pottersville, Missouri, 65790, United States
any salary
January 15, 2018

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Mark Thomas Heynes

*** **** ****** ******

Bellville South


+27 76 377 1117

Personal Details

Name Mark Thomas Heynes

Nationality South African

Race Coloured

Languages English and Afrikaans

Contact details (Cell) +27 76 377 1117


Career Objective

Project Development

Management of the Project Life Cycle from conceptual development to implementation and benefits realization ensuring the delivery of integrated and sustainable solutions.

Skills Summary

Starting up a Project

Initiating a Project

Managing a Stage Boundary

Team Management

Schedule Management

Communications Management

Objective To assist in successfully handing over a project to the client within the timescales and phasing agreed

To operate within the project budget plan

To provide an efficient, functional and pleasant working environment that meets client requirements

Education - Secondary

Year Matriculated 1990

School Attended Florida Senior Secondary School

Subjects English, Afrikaans, Physics, Biology, Mathematics, History Institute & Course Cyber IT – A+ PC Technician

Cyber IT – N+ Network Technician

Cyber IT – MCSE Network Engineer

Hatch Africa – Primavera Project Planner V-6

APM Group - Prince2 Project Management

APM Group - Project Cycle Management

APM Group - Principles of Project Management

X-PERT Academy - Microsoft Project 2007 Professional Computer Skills Microsoft:




Internet Explorer,


Projects 2007 Professional

Other Computer Skills Database:

MS Access ; SQL and ODBC database administration Stand-alone PC’s:

Repairs and upgrades

Sales and support on all components and full computer systems Wired & Wireless Networks:

Broadband and ADSL Routers and Modems

Routers with multi-port switches

USB and Parallel printer port switches

CAT 5E Network Patch panels

CAT 5E / CAT 6 Network cabling

UTP network Connector point boxes

RJ-45 Connectors and testing connectivity

Wireless base stations or access points

PCI Wireless adapters

USB Wireless adapters

Wireless print servers

All wireless connections:

PCI; PCMCIA; USB W/less Lan; USB Bluetooth; W/less home antenna etc

Wireless Internet Connectivity and Hotspot Gateways Career History

Company Hatch Africa


IT Support Engineer

Period August 2011 – February 2013

Responsibilities Logging and keeping records of customer/employee queries

Analysing call logs so you can spot common trends and underlying problems

Updating self-help documents so customers/employees can try to fix problems themselves

Working with field engineers to visit customers/employees if the problem is more serious

Testing and fixing faulty equipment

Respond to requests for technical assistance in person, via phone, electronically

Diagnose and resolve technical hardware and software issues

Research questions using available information resources

Advise user on appropriate action

follow standard technical support procedures

Log all help desk interactions

Administer all technical software

Redirect problems to appropriate resource

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Prepare activity reports

Stay current with system information, changes and updates

Identifie, diagnose, and resolve level one problems Reason for leaving – Contract expired

Company Old Mutual


Project Support Administrator

Period 03 November 2010 – April 2011

Responsibilities Design and implement processes, reports and templates for Project Office (PMO)

Compile status and financial reporting for PMO to the Exco for all projects on daily, weekly and monthly basis

Attended all project and program related meetings, take minutes

Extract issues and actions from meetings and assign to individuals with relevant delivery dates.

Manage all project related meetings with regards to bookings, calendars etc

Keep logs of all Risks and Issues related to PMO

Manage the knowledge base of lessons learned for all project close- outs, hand to the PM to review and publish onto the Old Mutual intranet

Create and maintain the PMO intranet site on WIKI software

Design and distribute various Visio flow charts of PMO processes

Design, present and distribute PowerPoint shows related to the PMO

Run the timesheet capturing system and design reports for this on Excel

Research new innovative methods to manage and improve the PMO

Manage internal projects e.g. Group Business Strategy project – ensure all information is collated and disseminated

Run monthly knowledge sharing sessions for the project managers – Company Woolworths Financial Services (WFS)


HR Project Support Administrator

Period August 2010- October 2010

Responsibilities Product development and presenting Proof of Concept of:

- WFS Attachment Program

- WFS Attachment Questionnaire

- WFS Candidate Profile

- WFS Recruitment approval - New position

- WFS Recruitment approval - Replacement position

- WFS Shortlist Candidates

- WFS Branding Business folder design and production.

Capture candidate information on my newly designed documents

Assist with identifying shortlisted client

Assist with interviewing shortlisted client

Prepare presentations used for inductions and training new recruits. Reason for leaving – Contract expired

Company CMC Networks


Network Support Engineer

Junior Project Manager

Period July 2006 – July 2010

Responsibilities Network Engineering:

Onsite client IT support.

Take responsibility for any support issues assigned.

Proactively manage these support issues seeking advice as required and ensuring that the issue is handled in such a way as to achieve complete customer satisfaction.

Management of small projects such as version upgrades and new interface installations.

Ensure that issues are managed within agreed SLA’s. No escalation of issues from clients to management.

Ensure that Backups and Restores are performed.

Ensure Antivirus, and Patch management are up-to-date.

Works with Help Desk, Desktop Support and Network Operations staff as appropriate to determine and resolve problems received from clients.

Recommends and / or performs upgrades on systems to ensure longevity.

Ensure that the correct Problem and Change management process is followed.

Provide remote support to Rustenburg site users. ensure all information is distributed to relevant people. Reason for leaving – Contract expired

Ensure that the SLA’s within Infra are maintained.

Installation and configuration at customer site.

Perform a variety of technical tasks in the installation, diagnosis, repair and maintenance of computers, network job entry stations and related equipment within the computer network. Project Support Administrator:

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.

Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Present periodic Dashboard reports on the current program, future opportunities and client issues.

Management of long term continuous improvement projects

Compile finalized project plans prior to project execution including targets, milestones, costs, resources, start and finish dates, durations and sequences of events

Ensure that planned activities meet set criteria, giving reasons for non compliance

Manage the financial and risk components of projects

Evaluate and manage scope changes, defining the

consequences and obtaining approval to continue or abort the project

Obtain project signoff, ensuring that deliverables have been met, that customers are satisfied and that a post mortem has been conducted

Monitor and maintain an updated, operational X-Pert Methodology Server

Maintain Project Systems, resolve system user access queries and capture baseline cost and revenue budgets

Ensure that projects are registered and project numbers are issued

Facilitate project teams to produce a signed-off scope of Work. Reason for leaving – I resigned

Company Wizardz Incorporated

Position IT Support Technician / Training Administrator Period November 2005 – June 2006

Core Duties To effectively deliver services required within the company ranging from network connections and the repair and administration of an existing network or hardware configuration.

Reason for leaving – Contract expired

Company NFT Computers

Position Network Technician

Period September 2004 – November 2005

Core Duties To effectively deliver services required from our clients ranging from network support and the repair and administration of an existing network or hardware configuration. Also to always ensure everything is working and that the client is completely satisfied with the service/s rendered.

Reason for leaving – Contract expired

Company Baja Capsules (PTY) Ltd

Position Quality Assurance Manager

Period April 2004 – August 2004

Core Duties To manage the quality department to deliver its optimum performance with total customer satisfaction and zero product returns and customer complaints Reason for leaving – Company closed down

Company Total Energie South Africa

Position Training Officer

Period November 2002 – May 2004

Core Duties To effectively manage the training delivery services of the department and to ensure training courses are conducted within the scheduled time frame. Reason for leaving – Contract expired

Company Cape Wrappers

Position QA Laboratory Supervisor

Period September 1999 – October 2002

Core Duties Managed the Quality Assurance Department at a supervisory level. Coordinated the implementation of Quality Management Systems(QMS). Managed and administered all sophisticated tests on a customer requirement basis and passed and released all printed production . Reason for leaving – I resigned

Company Nampak Polyfoil

Position Laboratory Technician / QA Shift Supervisor Period February 1996 - August 1999

Core Duties Managed the Quality Assurance Department on a shift basis at a supervisory level.

Assisted with the implementation of Quality Management Systems(QMS) and updating of procedures and works instructions over the entire plant . Done all sophisticated tests on a customer requirement basis and passed and released all printed and extruded production .

Reason for leaving – I resigned

Company SANS Fibres

Position Quality Assurance Lab Assistant

Period January 1990 – December 1995

Core Duties Taking samples, running tests and documenting results. Ensure tests are administratively run according to FDA standards. Reason for leaving – Contract expired

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