Customer Service Office
Resume:
Rebecca Alvarez
El Paso Texas 79925
***********@*****.***
PROFESSIONAL SUMMARY
I worked as a Dental Assistant for over 20 years providing optimal oral health to countless patients throughout my medical career. However sadly I developed an allergic reaction to latex, which put me in the difficult position to have to leave what I loved the most which was my dental career for health reasons. My latex allergy is only triggered by latex products such as gloves and equipment containing latex or powdered latex. I am an energetic person who has to be working towards a goal at all times which is what lead me to a costumer service environment. I am a qualified customer service associate with 30 years of fast pace customer service experience. I maintain a personable and professional manner under pressure. I am a team player that works very well in a diverse environment with people of all ages. I am competitive in contributing my efforts to reaching company goals. I am also very dependable and reliable. I’m confidant that I would be a great addition to your team.
SKILLS
Bilingual in English & Spanish Office Flow Coordinator Trusted key holder Knowledgable in State/National health laws Creative problem solver Credit card processing
Strong client relations Multiline phone talent
Proficient in cash management Medical terminology knowledge Computer skills Checking patients in and out
Filing/managing of patient health records/PHI
WORK HISTORY June 2011 to May 2016
Office Administrator - The Dental Ark 11965 Pellicano Dr El Paso, Texas 79936 915-***-****
Greeted patients entering the office to ascertain the purpose of their visit. Answered an average of 80-100 calls per day by addressing patient inquiries solving problems and confirming and scheduling appointments. Earned management trust by serving as a key holder, responsibility opening and closing the office.
Politely assisted patients checking in and updating health information in to computer system.
Develop reputation as an efficient service provider with high level of accuracy. EDUCATION
High School Diploma - Eastwood High School 1983
Industrial Cooperative Training in office and dental skills 1983 CERTIFICATIONS
Dental Assistant Certification.
Xray technology certification.
American Heart Association BLS & CPR certified.
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