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Sales Customer Service

Media, Pennsylvania, 19063, United States
January 15, 2018

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*** *. ********* ***

Media, PA 19063



• Demand Generation

• Opportunity Creation/Development/Qualification

• Business Development

• Business Value Proposition Development

• Team Lead/ Project Management

11/2016- current time EXTEDO, Inc. – Wayne, PA

Inside Sales Operations Specialist

-Cultivate leads and opportunities in both the Enterprise and Small to Medium size Pharmaceutical Marketplace for EXTEDO software solutions including eCTD Manager, PcV Manager and EURS Validator

-Initialize and conduct Prospect Conference Calls for discovery purposes. I identify business needs and systems requirements, and collaborate with Account Management on positioning software and consulting solutions.

-Development of strategies and processes to enhance EXTEDO’s CRM Solution, Microsoft Dynamics.

-Created Introduction for monthly webinars, and the introduction with product solutions.

-Collaborate with EXTEDO, GmbH, on a daily basis for contract development, proposals and legal approvals. I have trained at the office in Ottobrunn, AG, and assisted in the development of Quality Standards for the latest ISO Certification in March, 2017.

10/2010- 11/2016 time EMERGYS (Certified SAP AMERICA Partner) Morrisville, NC


(I maintained a home office in Media, PA and travel periodically to Morrisville)

Inside Sales/Business Development/Project Management

-Cultivate new business for EMERGYS via Inside Sales of SAP’s ancillary Industry Solutions and Reporting Tools, collaborate with Outside Sales staff on sales of ERP Solutions.

-Manage two current programs for Emergys Lead Generation Team….telesales script development for several different SAP Solutions, and specific positioning for Reporting and HR Solutions.

-Work with SAP Clients in the Small and Medium Business Sector in a consultative position where methodology training, consulting services and additional functionality fosters increased productivity.


Consistently achieved quarterly quota of 36 qualified leads $150 K sales of ancillary SAP Solutions from 2010-2015

Collaborated with Outside Sales Staff on over $3 Million Dollars of New Business Revenue from 2010-2014

Assisted my two clients with their implementations and ongoing usage of SAP’s Business All in One Solution.

11/03- 10/10 SIEMENS MEDICAL SOLUTIONS . Malvern, PA

Account Development Executive

Worked with Siemens’IT customers and prospects throughout the United States in the sales of new solutions and the augmentation of current IT contracts. I maintained a nationwide territory and work with Account Executives and Product Solution Engineers and cultivate financial, clinical and imaging solutions in hospitals and other medical environments including Radiology Centers and Physician Practices. I was involved in promoting Siemens Medical and SAP America’s partnership. I have exceeded my quota in every quarter that I was employed by the Customer Solutions’ Group at Siemens US Corporate Headquarters in Malvern, PA.

4/00 – 11/03 SAP AMERICA, Newtown Square, PA

Internal Account Representative

• Worked extensively with outside sales team nationwide. Promoted in 9/00 to Account Executive for SAP’s training pilot program until January, 2002. Sold the following to SAP customers throughout the Canadian territories: software training, on-site classes, and training/premium services. Entire department was outsourced to Impole in Waltham, MA on 11/11/02.

• Worked with SAP customers in com’s media and financial services.

• Sold industry-specific solutions, presented within services sector to newspapers, insurance companies, etc. Provided on-site software demonstrations.

Key Accomplishments:

* Explored new business opportunities within client base, augmenting SAP software, e.g., ERP = Enterprise Resource Planning. Solid customer relationship enabled software discovery.

* Named to SAP’s Star Program in June, 2001; selected for CEO Summit in September, 2001.

* Recognized in President’s Club for achieving 197% of stock performance quota for 2001, and 150% of quota in 2002.

* Participated in account team and closed $9 million in business.

* Helped to execute ASAP methodology at pre-implementation meetings, and for new and existing accounts.

* Participated in roll-out introduction in end/user training and product training.

6/98 – 4/00 SUNGARD PLANNING SOLUTIONS (Div. of Sungard Data Services), Wayne, PA

Account Representative

• Effectively managed four inside sales territories in U.S., selling software and consulting services for disaster recovery planning.

• Designed appropriate licenses and documentation, i.e., prepared license agreements for specification of software packages.

• Conducted software demonstrations at on-site and remote locations.

• Coordinated legal processes in an efficient manner.

• Devised mailing methods which generated and developed new leads.

• Worked extensively with phone prospecting and direct mail.

Key Accomplishments:

* Exceeded annual goal of $1.5 million in software sales and $2 million in consulting sales.

* Attained all goals for territory, working closely with customer service issues on software.

* Assisted in training new sales representatives to be successful.


TEMPLE UNIVERSITY BS Economics, minor in Journalism (Specialty PR and Advertising) 1992

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