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Customer Service Administrative Assistant

Media, Pennsylvania, 19063, United States
January 15, 2018

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Colleen Baker

*** ****** ***** * Folcroft, Pa. **032 * 610-***-****


A highly talented and qualified professional seeking a position where I can utilize my extensive and acquired experience in Customer Relations within the company.


Over 16 years of customer service and related experience

Able to develop, maintain and strengthen business relationships with customers.

Hardworking and strong team player.

Dedicated to customer satisfaction.

Quick study with the ability to easily grasp and apply new ideas, concepts and methods.


Pilot Freight Services – Media, PA

National Customer Service Agent 7/2013 – Present

Provide customer service coverage nationally for all Pilot Stations in the U.S.

Tracking of individual shipments to ensure on-time delivery to customers.

Problem solving of shipments that were sent to wrong customers.

Maintained good relationship with both vendors and their customers.

Daily B2B contact with vendors such as Amazon, Walmart and Honeywell Electronics.

Work with Home delivery agents throughout the country to schedule appointments and deliveries on a timely matter.

HSBC Beneficial/Household Finance – Upper Darby, PA

Sales Assistant/Administrative Assistant 7/2006 – 4/2009

Sales Administrative support to Branch Manager and Sales team.

Preparation and Acceptance of Loan Documents/Payments for customers.

Accounts Receivable/Payable.

Responsible for all office supplies and maintain office equipment.

Universal Credit Services – Clifton Heights, PA

Customer Service 9/1995 – 6/2006

Prepared credit reports for Mortgage Companies.

Assisted in Mortgage Lending process for clients.

Worked with customers and vendors for accuracy issues on credit reports.

J.T. Mullan Enterprises – Darby, PA

Cashier/Bookkeeping 9/1982 – 9/1995

Receptionist, Head Cashier

Accounts Receivable/Payable; Employee Payroll


Microsoft Office (Word, Excel); Quick Books; Notary (PA)

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