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Customer Service Manager

Newark, Delaware, United States
January 14, 2018

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Melanie Potter

*** ***** **** *****

Newark, DE *9713

302-***-**** or 302-***-****


-Hard Worker


-High Achiever

-Works well with others or independently

-Very well at multitasking


-High School Diploma earned at Christiana High School

Newark, DE 19713

-Maintained a 3.0 all years in high school

-Part time to Del Tech Community College for Business Management (still attending)

Additional Training/Experience

-Attended outside classes on Computer Training

-Attended a seminar for “Leadership in the Workplace”

-Volunteered at Christiana Hospital in the summer of 2009 & 2010

-Volunteered at A.I. DuPont Hospital in the summer of 2012 & 2013

Computer Programs

-Word Perfect - Outlook - Internet

-Excel - Microsoft Word - Microsoft Access

-Elite - Microsoft Outlook

Work Experience

-AAA MidAtlantic January 2016 to March 2016

200 Commerce Dr.

Newark, DE 19713

Job Title: Occasional Road Side Assistance Customer Service Representative

Duties: - Answering all incoming calls for needs with road side assistance

-Gaining accurate information on locations to set up road side service calls

-Providing excellent customer service to members regarding questions memberships

-People Share April 2015 to July 2015

200 Continental Drive

Newark, DE 19713

Job Title: Contract Position (temp)

Duties: - Inbound/Outbound call center

- Providing customer service by scheduling appointments (outbound)

- Inbound customer service to maintain relationships with existing customers

-Discover Card October 2012 to January 2015

2 Reads Way

New Castle, DE 19720

Manager: Leatrice Johnson 302-***-****

Job Title: Service High Value Customer Service

Duties: - Inbound calls in a high volume call center

- servicing customers with all needs on credit card accounts and loans

- collections/charge account customer service

- 1st contact security investigation to determine fraud

- Soft Sales

-Burns and McBride Heating and Oil October 2009 to June 2012

18 Boulden Circle

New Castle, DE 19720

Manager: Rich Windon 302-***-****

Job Title: Customer Service/Dispatcher/Scheduler

Duties: - Dispatching/ordering parts/customer service/payments

-Kanicki 1st Class Heating/AC September 2008 to October 2009

Newark, DE 19713 (company out of business)

Manager: Guy Clemency 484-***-****

Job Title:

Duties: - Dispatching

- Inbound customer service in medium volume call center

- scheduling service calls

- parts ordering, payments

- outbound customer service for follow up service and feedback

-Horizon Services Heating & Cooling August 2007 to October 2008

320 Century Blvd

Wilmington, DE 19801

Human Resources: Heather Migliore 302-***-****

Job Title: Inbound Customer Service

Duties: - Inbound customer service in high volume call center

-Delaware Autism Program (Secretary)

-Commerce Bank (Teller/Customer Service/Collections/Administrative Assistant)

-American Spirit FCU (Teller/Customer Service

-Bank of New York, DE (Data Entry/Customer Service)

***All managers may be contacted for references***

Professional/Personal References:

Rachel Wardel 484-***-**** (co-worker at Discover)

Barbara Frehaufer 302-***-**** (close family friend/neighbor)

Amanda Durham 302-***-**** (close personal friend)

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