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Customer Service Microsoft Office

San Diego, California, United States
January 14, 2018

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Contact No: 858-***-**** (Mobile)



Professional with 2 years of experience in Salesforce administration. Possess great problem solving skills and a teamwork mindset. I have a high level of interpersonal skills and the ability to work independently and cooperatively. I enjoy working with various business teams and be part of a multidisciplinary team which develops cutting-edge technologies in an easy, fast and smart manner.


Certified Salesforce Administrator (ADM 201) - License number: 17675853 Tools

Microsoft Office, Data Loader, Jira and ServiceNow Salesforce Experience Summary

• Analyzing business processes and proposing solutions to automate them

• Documenting requirements and writing technical specification documents

• Building Salesforce applications using standard and custom objects

• Implementing workflow rules, validation rules, formula fields, roll-up summary fields, record types, page layouts, master-detail relationship, approval processes

• Creating and updating profiles, roles, public groups, queues and permission sets as part of user management

• Customizing leads, accounts, opportunities, contacts and campaigns to implement sales processes

• Service cloud implementation using cases and related objects

• Data analysis using reports, dashboards

• Setting up security model around data using org-wide defaults, sharing rules and role based hierarchy

• Use of dataloader and import wizard for data management

• Sandbox management, deployment using change sets

• Unit testing the configurations and functionalities

• Daily support to Salesforce users

Technical Skills

SQL Server, ITIL, and Scrum


Legal, Finance & Contract Services Global Ltd. (LFCS) Jan 2016 - Present Salesforce Administrator - (Remote, London, UK)

Maintain multiple user roles, security, profiles, and workflow rules. Support end users on the application. Create and maintain fields, views, reports, dashboards and other objects and functions. Support new enhancements including custom objects, workflows, email alerts and templates, and campaigns. Assist with customization of Salesforce to fit the company's changing business needs. Assist with helpdesk queue for end user SFDC questions. Troubleshoot SFDC issues that occur. Handle on-going customization/alteration of Legal, Finance & Contract Services Global Ltd. (LFCS) Jan 2013 - Dec 2015 Associate Applications Systems Analyst - (Remote, London, UK) Analysed business application requirements and documented software specifications. Assisted with routine trouble- shooting, system modifications and end-user support. Managed incidents for key business applications and coordinate with external vendors and key internal stakeholders. Worked closely with developers, testers and a variety of end users to ensure technical compatibility and user satisfaction. Provided training and user manuals to users of a new system.

Samaneh Stratus Investment Company (P.J.S) May 2012 - Aug 2012 Intern, System Analyst - (Tehran, Iran)

Designed and implemented internal processes including Request Fulfilment, Incident, Problem and Change Management for customer service department.


Achievement-oriented, quick learner, team-work mindset

Time management, ability to meet strict deadlines and work with minimal supervision

Good written/verbal communication skills with ability to develop friendly relationships with colleagues and communicate with all levels of management

Proactive to seek opportunities for self-improvement and professional development to the benefit of the company

Capable of identifying, analyzing and troubleshooting an engineering problem and using reasonable assumptions, available resources and own judgment to make decisions

Data and information evaluation and compilation


Master of Art in Counseling, Allameh Tabatabai University, Tehran, Iran, GPA: 3.7 / 4.0 Bachelor of Art in Educational Technology, Allameh Tabatabai University, Tehran, Iran REFERENCES

Available upon request.

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